I have been banking with 5/3rd for over 10 years. I have become progressively disenchanted with their customer service (or lack thereof) for some time, but stayed with them out of convenience. With their recent move to an annual fee based checking system (with the balance I keep per month, I have to pay at least $12 each month to be able to still write checks on my account...), they officially lost my patronage. My account will be closed Monday morning. Already set up a checking account elsewhere, just have to stop by and make it official. This company has nickel and dimed me for the last time.
This branch is located on w. Broad street in columbus oh in the kroger store. These people are the rudest people i have ever met. I go there and have 3 deposit slips (white, pink and yellow). I have to ask every time for them to stamp the yellow and pink. Why on earth would i hand you all them if i didn't want them stamped? Went there today and i was greeted but the csr just kept up the conversation with the other csr totally ignoring me. I would never treat customers like that. I hate fifth third bank!!!!