I have been banking with 5/3rd for over 10 years. I have become progressively disenchanted with their customer service (or lack thereof) for some time, but stayed with them out of convenience. With their recent move to an annual fee based checking system (with the balance I keep per month, I have to pay at least $12 each month to be able to still write checks on my account...), they officially lost my patronage. My account will be closed Monday morning. Already set up a checking account elsewhere, just have to stop by and make it official. This company has nickel and dimed me for the last time.
Too bad the national recording answers and not a 'live' person when you dial the local branch. Both gaylord branches were not able to help me with a check that was deposited. It was such a bother. Oh those darn customers!
Stay away from fifth bank. Their customer service is a joke and there's never a bank manager available to speak with. They'll also put your check on hold for 12 freaking days for the dumbest reasons. The $37 overdraft fee is a joke. You've been warned -- don't bank with Fifth Third Bank.