The only thing the mortgage dept. Is good at, is making up excuses and passing the buck. 2 1/2 months after applying for a mortgage, 3 passed closing dates , 2 contract extensions and they still keep coming up with lines like we are missing paperwork! Greg hays the mortgage manager is just plain clueless , justin [Redacted] is to busy doing whatever he does to contact you back, ( unless you make a call to the presidents office mike [Redacted] in cincinatti ) then he is real fast to call back. Alicia [Redacted] the loan origionators assistant or poster child airhead, you decide. The only thing this bank is efficient at is charging an application fee. Do yourselves a favor, steer clear of this bank and do alittle more research. You'll be glad you did.
I received a check written on Fifth Third Bank from a physician who is closing his doors on December 31, 2014. I wanted to make sure the check cleared so I took it straight to Fifth Third in Wauseon, Ohio. They tried to charge me $4 to cash the check. They said I would have to open an account there to avoid the $4. I told them to forget it, so now I'm just going to deposit it at my own bank. But this is ridiculous. Not cashing checks from depositors at their own bank? Talk about a rip-off. I would never recommend anyone go to this bank.
The lack of timeliness and knowledge in assisting with a breach of account problem is unacceptable. Also, the 5/3 phone and call center is unresponsive in gaining access to a "live person."