MyBankTracker rated Fifth Third Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
The only thing the mortgage dept. Is good at, is making up excuses and passing the buck. 2 1/2 months after applying for a mortgage, 3 passed closing dates , 2 contract extensions and they still keep coming up with lines like we are missing paperwork! Greg hays the mortgage manager is just plain clueless , justin [Redacted] is to busy doing whatever he does to contact you back, ( unless you make a call to the presidents office mike [Redacted] in cincinatti ) then he is real fast to call back. Alicia [Redacted] the loan origionators assistant or poster child airhead, you decide. The only thing this bank is efficient at is charging an application fee. Do yourselves a favor, steer clear of this bank and do alittle more research. You'll be glad you did.
I have been banking with 5th 3rd for at least 10 years. I have found that they look for methods to accrue fees on your accounts. Today was the latest attempt; I logged into the bank at 1 am and noticed that it showed a positive balance over $300.00, to be safe I moved $630.00 from savings to assure an adequate balance to cover any outstanding charges. I wake up to find they have charge me $148.00 in over draft fees. When I called and questioned this I was informed that it was not relevant that I showed a positive balance when I transferred money, they would take the fees anyway. When I pointed out that I was on disability and a fixed income and I had made the transfer in good faith to avoid possible conflicts, they offered to eliminate 1/2 of the fees. When I questioned further and pointed out the timing, I was informed that it didn't matter. I have determined that the bank cares only for profit and not for the customer, I and will be changing banks as soon as possible.