The only thing the mortgage dept. is good at, is making up excuses and passing the buck. 2 1/2 months after applying for a mortgage, 3 passed closing dates , 2 contract extensions and they still keep coming up with lines like we are missing paperwork ! Greg Hays the mortgage manager is just plain clueless , Justin Frizzel is to busy doing whatever he does to contact you back, ( unless you make a call to the presidents office Mike Michael in Cincinatti ) then he is real fast to call back . Alicia Hobson the loan origionators assistant or poster child airhead, you decide . The only thing this bank is efficient at is charging an application fee. Do yourselves a favor, steer clear of this bank and do alittle more research . You'll be glad you did .
They drag out processing deposits & payments in order to collect fees. I closed my account last month. Verified there are no payments linked to that account. I just get a letter today that no only did they not close my account as I requested, they have also piled on over $100 in fees.
We've been banking here for over 4 years and have finally had enough of the rude and arrogant treatment consistently received from the bank manager at this branch. She goes out of her way to be insulting, uncooperative and has not been the least bit helpful the entire time we've been here.
I've dealt with almost all of the big national banks that have poor reputations and the Fifth Third in Lowell is the worst of the worst, thanks to the unprofessional behavior and rudeness of the manager here. We are canceling every account we have with Fifth Third and will NEVER bank here again.
Put your money anywhere but here!