I have banked at US Bank for over 10 years and find them to be helpful, friendly, and consistent. Unlike Citibank and Bank of America, I don't see them in the news every night talking about their problems and what the government needs to do to save them. That gives me a lot of confidence in US Bank.
US Bank erroneously did not close down a checking account of mine several years ago. They also opened up a $2500 line of credit in my name without my authorization. Tonight I finally had the chance to go into a branch to complain. I had to stand there for 30 mins while the staff called somebody on the phone to figure things out.
I will definitely avoid doing business with US Bank in the future.
I have been banking with this bank for over 15 years and I have never been able to get a loan from them. I don't have perfect credit, but it isnt bad. I recently attempted obtain a loan from this institution for a car, and was of course declined. The interesting thing about it is, the amount of available money in my saving acct was almost double the amount of the loan I was applying for, and had been for over a year!! I will be changing bank when I return, will be happy to see the looks on their faces when I ask for my very large check as I am closing out my accts. They certainly do not value their customers.