Bank Report Card
Overall Rating
About US Bank
Minneapolis-based U.S. Bancorp ("USB"), with $266 billion in assets, is the parent company of U.S. Bank National Association, the 6th largest commercial bank in the United States as of September 30, 2008. The company operates 2,791 banking offices and
Customer Service Number
1-800-872-2657
Average Customer Reviews2 out of 5 marks for 192 reviews |
Poor |
|
Bank Financial HealthTexas Ratio |
Good |
|
Bank FeesAccording to National Average |
Poor |
|
Interest RatesAccording to National Average |
Poor |
|
Number of LocationsAccording to National Average |
Good |
|
Mobile Bank ServicesMobile access (iPhone, Android or Website) |
Good |
US Bank Fees & Rates
-
Type Fee National average Monthly Inactivity $5 $6 Non-Sufficient Fund (Overdraft) $33 $30 Stop Payment item $30 $27 Return Deposit $33 $16 Domestic Wire Transfer (Outbound) $30 $22 Domestic Wire Transfer (Inbound) $20 $8 Non-Bank ATM $2.50 $1
Most Helpful Customer Reviews
4 out of 5 marks
“Consistently good service”
I have banked at US Bank for over 10 years and find them to be helpful, friendly, and consistent. Unlike Citibank and Bank of America, I don't see them in the news every night talking about their problems and what the government needs to do to save them. That gives me a lot of confidence in US Bank.
DavidKaplan reviewed US Bank
Dec 7th 2012
2 out of 5 marks
“they dont know what they are doing”
US Bank erroneously did not close down a checking account of mine several years ago. They also opened up a $2500 line of credit in my name without my authorization. Tonight I finally had the chance to go into a branch to complain. I had to stand there for 30 mins while the staff called somebody on the phone to figure things out.
I will definitely avoid doing business with US Bank in the future.
Facebook User reviewed US Bank
Oct 10th 2009 - updated: Oct 17th 2011
1 out of 5 marks
“Next to impossible to get anything from this bank”
I have been banking with this bank for over 15 years and I have never been able to get a loan from them. I don't have perfect credit, but it isnt bad. I recently attempted obtain a loan from this institution for a car, and was of course declined. The interesting thing about it is, the amount of available money in my saving acct was almost double the amount of the loan I was applying for, and had been for over a year!! I will be changing bank when I return, will be happy to see the looks on their faces when I ask for my very large check as I am closing out my accts. They certainly do not value their customers.
See all 192 customer reviews »
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This bank is an FDIC insured bank. All deposits are insured up to $250,000 per individual account holder.
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