US Bank, as I was told, is growing. While I am not sure what that exactly means but what I can see is they wouldn't be able to "grow" much - at least not vertically. They seem to be getting fatter because they have more fat brains working for them. Take the internet banking for example, it's could be and should be rated as the worst service from a major banking institution. The presentation of the online banking website is stupid, illogical, and dysfunctional. Many links lead to deadpage or error pages without any meaningful explanation. And when you call in to speak with customer service or tech support (if you can call it that), you would be take for a ride and in the end, you will realize you've wasted an hour or two on a bunch of incompetent idiots. The only thing they can do well at is to frustrate their 'customers' (more like victims).
So, before you open an account with US Bank, ask yourself if you would need lots of internet banking. If so, do yourself a favor: go elsewhere for your banking needs. Life is too short to get your blood pressure pumped up by a bunch of idiots at US Bank internet banking service.
I submitted my refinancing application in early June. Today is my 55th day in captivity. The package was submitted to the Underwriting department 14 days ago. I have not heard from them. It is sitting in somebody's inbox, and they will not tell me how long the backlog is.
US Bank systems are incapable to provide correct security question on file. The system requires security question as if I logging in for the first time. To make matter worse the system supplies the first question on their list, not the one I choose to answer (which happens to be second on the list). Since there is no answer it take info I provide as a wrong answer. Accordingly makes it impossible to login.
Phone systems just as bad. Switching all over the world -- Philippines, cities in US with request to enter card number over and over again. Connection is very bad even so I was on the land line.
Both computerized systems are, by far, the worse designed and worse functional I've seen in the last ten years.