US Bank, as I was told, is growing. While I am not sure what that exactly means but what I can see is they wouldn't be able to "grow" much - at least not vertically. They seem to be getting fatter because they have more fat brains working for them. Take the internet banking for example, it's could be and should be rated as the worst service from a major banking institution. The presentation of the online banking website is stupid, illogical, and dysfunctional. Many links lead to deadpage or error pages without any meaningful explanation. And when you call in to speak with customer service or tech support (if you can call it that), you would be take for a ride and in the end, you will realize you've wasted an hour or two on a bunch of incompetent idiots. The only thing they can do well at is to frustrate their 'customers' (more like victims).
So, before you open an account with US Bank, ask yourself if you would need lots of internet banking. If so, do yourself a favor: go elsewhere for your banking needs. Life is too short to get your blood pressure pumped up by a bunch of idiots at US Bank internet banking service.
I have been with USbank for about three years.At first they were great about helping fixed their own mistakes. But they are always charging me for some fees! I'm a umkc student and three years ago when one of the salesperson explain to me that I would not be charge for overdraft fees or maintenance fees of any sorts. Today I saw that they charged me again 2 36 & the lady I spoke with was rude! & did not solve the issues! Since, I'm not in great hands I m going to close out my account altogether.
I had called them twice regarding an interest accrual and late fee that was caused by a delay in the bank's own payment processing. The agents told me that it was because of a delay in how they had to process my payment so I should not be charged and will be taken care of. Then I get a collection letter in the mail, I call them and they say, payment due and they cannot find any trace of the last 2 calls! Unbelievable.
I cannot trust this bank with my money or my mortgage, getting out.