US Bank, as I was told, is growing. While I am not sure what that exactly means but what I can see is they wouldn't be able to "grow" much - at least not vertically. They seem to be getting fatter because they have more fat brains working for them. Take the internet banking for example, it's could be and should be rated as the worst service from a major banking institution. The presentation of the online banking website is stupid, illogical, and dysfunctional. Many links lead to deadpage or error pages without any meaningful explanation. And when you call in to speak with customer service or tech support (if you can call it that), you would be take for a ride and in the end, you will realize you've wasted an hour or two on a bunch of incompetent idiots. The only thing they can do well at is to frustrate their 'customers' (more like victims).
So, before you open an account with US Bank, ask yourself if you would need lots of internet banking. If so, do yourself a favor: go elsewhere for your banking needs. Life is too short to get your blood pressure pumped up by a bunch of idiots at US Bank internet banking service.
I logged into my online banking and saw a new Visa Card on my account. I called customer service and was told that one of my existing cards were being canceled and the new card was to replace it. I informed them that I was currently out of the country and would be for another week and not to cancel my card. I was told by a real bitch of a customer service (Tammy Emp ID 1562643) rep that my card would be canceled regardless. I pleaded with her to not cancel it and was told sorry it will be canceled and there is nothing I can do about it. I ask for a new card to be FedEx to me and she refused, said one was already sent to my address in the states. I again informed her that I was out of the country and could not get the new card and I was relying on my current card to pay my Hotel, Tolls etc. No bank should have the right to strand someone while out of the country unless there is proof that fraud has occurred on the account. I ask them what I was to do without access to my account and I was told to go withdraw money from an ATM and deal with my problems in cash. I ask if the back was going to pay the outragious fees that it cost to use an ATM outside the US and was told no that your problem also. You should avoid this Bank at all cost, they will strand you and not think a thing about it and leave you with no access to YOUR MONEY. I will be moving my account elsewhere as soon as I can. US Bank SUCKS If I were to hold someones money like that I would be charged with larceny these assholes need to put behind bars.
The S in US Bank stands for SUCKS. Their fees are totally outrageous and out of line with any other bank. Be prepared to pay $30 to close an account. Very poor customer service to boot.