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U.S. Bank Customer Review

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Nokeda's Profile Image

1 out of 5 marks

Reviewed by Nokeda

May 8th 2012

Among the worst

US Bank, as I was told, is growing. While I am not sure what that exactly means but what I can see is they wouldn't be able to "grow" much - at least not vertically. They seem to be getting fatter because they have more fat brains working for them. Take the internet banking for example, it's could be and should be rated as the worst service from a major banking institution. The presentation of the online banking website is stupid, illogical, and dysfunctional. Many links lead to deadpage or error pages without any meaningful explanation. And when you call in to speak with customer service or tech support (if you can call it that), you would be take for a ride and in the end, you will realize you've wasted an hour or two on a bunch of incompetent idiots. The only thing they can do well at is to frustrate their 'customers' (more like victims).

So, before you open an account with US Bank, ask yourself if you would need lots of internet banking. If so, do yourself a favor: go elsewhere for your banking needs. Life is too short to get your blood pressure pumped up by a bunch of idiots at US Bank internet banking service.

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Other U.S. Bank Reviews

getsetgosell's Profile Image

Reviewed by getsetgosell

Aug 28th 2014

1 out of 5 marks

Unwilling To Offer Decent Customer Service

Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!

Is this review helpful? ▲ Yes 1 ▼ No 0

Smiley1's Profile Image

Reviewed by Smiley1

Aug 25th 2014

1 out of 5 marks

Terrible Customer Service and Communication from two ladies!

I had a terrible experience at the US bank on Barry Road on Saturday, August 23 inside the main lobby. I was treated like I was a terrible person from Krystle Loveall and also the Branch Manger inside the bank. I was made to feel as if I was not worth anything, and they spoke down to me. I have a Master's degree and make a great salary. Instead, I was treated as if they could have cared less about me, and I was inept. Now I am not going to be a customer of theirs because of the poor treatment placed upon me. Honestly, there was not an "I am sorry," no communication or any niceness from Krystle. Instead there were gazing eyes from her....as if I was not even worth her time of day. Unfortunately, this was one branch of the U.S. Bank of terrible treatment from two ladies. It is sad how just one person can turn you against a place.

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