I applied to refinance my truck after buying it new 9 months ago. People told me to try u s bank and they were suppose to be very reasonable , what a joke! I was shopping for the best interest rate as i am at 9. 5% now. My credit union will do it at 5% but i thought with a 760 credit score and no lates at all maybe they could do better , anyway after 5 days and not hearing anything i called the branch and they informed me that i had been denied!!!! Really? And it was because i had a bk 3 years ago , they said i would have to wait 6 years to be eligable. This bank is rediculious if they dont want my money i will give it to my credit union. Do not go with this bank for an auto loan. Try a credit union or anything else. Save yourself the b. S.
These are the rudest people I have ever encountered in my fifty years of life!I will never walk into this branch again and will tell family members to go to a different us bank! Anyone know who I can report them to?
I was banking with charter bank which I loved and never had a problem. When US Bank was taking over Charter, I was getting ready to close out my business account which I hardly was using there but thought I'ld see what this new bank is like. Well accidentally a payment was processed thru by this company that i had told to use another bank account of mine and they didn't and it caused this account to be nsf and overdraft and then another auto pay went through and American Express tried to get a $175 payment from them that I did not authorize.
I was never aware of all of this and I guess bank fees were being assessed and then I received a post card that they wanted $535!!! I went to the bank to discuss this and they said they didn't have access to my Charter account even tho they bought out Charter? But would try to find out what happened and after a month i finally was able to get a hold of charter myself since us bank didn't seem to be following up for me. I brought in the paperwork to show them and somehow a $217. 00 overdraft from Charter turned into a $535 balance with US Bank.
I finally had to contact the CEO of US Bank in Minnesota to get this resolved and they ended up charging me the original $215. So I was happy to get this resolved.