Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

3,292
Branch Locations

U.S. Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
PNC Bank
Add
Bank News
The Bank of New York Mellon
Add
Compare Banks

U.S. Bank Customer Review

Post a review
silversolder429's Profile Image

1 out of 5 marks

Reviewed by silversolder429

Jan 9th 2013

Auto Refinance

I applied to refinance my truck after buying it new 9 months ago. People told me to try u s bank and they were suppose to be very reasonable , what a joke! I was shopping for the best interest rate as i am at 9. 5% now. My credit union will do it at 5% but i thought with a 760 credit score and no lates at all maybe they could do better , anyway after 5 days and not hearing anything i called the branch and they informed me that i had been denied!!!! Really? And it was because i had a bk 3 years ago , they said i would have to wait 6 years to be eligable. This bank is rediculious if they dont want my money i will give it to my credit union. Do not go with this bank for an auto loan. Try a credit union or anything else. Save yourself the b. S.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other U.S. Bank Reviews

tsbeast's Profile Image

Reviewed by tsbeast

Nov 13th 2014

1 out of 5 marks

Decline Card

Twice within six months my card has been declined over a six dollar transaction when I had over four thousand dollars in the account. This time their excuse was they issued a new card and deactivated the old one. The "old" one does not expire until November of 2015! Why would they issue a new card? The last time they claimed they had called me to tell me they were deactivating the card due to suspicious charges, but they never did call. I know because my phone has a call log on it and there was never a call from US Bank. Too bad because their customer service personnel are wonderful, but the bank is AWFUL!! After more than ten years with them, I'm taking my account elsewhere!!

Is this review helpful? ▲ Yes 1 ▼ No 0

qwerty50's Profile Image

Reviewed by qwerty50

Nov 4th 2014

1 out of 5 marks

Poor Online Performance And Support

I've been a customer of US Bank for several years. Today i tried to use their website to set up a transfer to an external account. The tab wouldn't work and even froze up their entire site. I finally called customer service and was told to try using a different computer and different browser. I only have one computer and i refused to use either internet explorer or google chrome. They said there was nothing further they could do for me.

Really? You don't support firefox? I am waiting for a call from the customer service manager (his name is reportedly jeff [Redacted]) to return my call, but of course he gets 24 hours to call me back. I will update if i even get a call.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews