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MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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U.S. Bank Customer Review

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silversolder429's Profile Image

1 out of 5 marks

Reviewed by silversolder429

Jan 9th 2013

Auto Refinance

I applied to refinance my truck after buying it new 9 months ago. People told me to try u s bank and they were suppose to be very reasonable , what a joke! I was shopping for the best interest rate as i am at 9. 5% now. My credit union will do it at 5% but i thought with a 760 credit score and no lates at all maybe they could do better , anyway after 5 days and not hearing anything i called the branch and they informed me that i had been denied!!!! Really? And it was because i had a bk 3 years ago , they said i would have to wait 6 years to be eligable. This bank is rediculious if they dont want my money i will give it to my credit union. Do not go with this bank for an auto loan. Try a credit union or anything else. Save yourself the b. S.

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Other U.S. Bank Reviews

Littlebrittanyalle's Profile Image

Reviewed by Littlebrittanyalle

May 18th 2015

1 out of 5 marks

Poor Customer Service

They have the worst customer service! The older lady with the gray hair is the nicest one. Everyone else is just there to get paid. They don't seem to like their jobs or want to do any work, especially the girl in her early 20's and the heavier woman, who seems she is supposed to be managing the place. They need to learn a thing or 2 about customer service. BEWARE!

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andee9609's Profile Image

Reviewed by andee9609

May 17th 2015

1 out of 5 marks

Horrible Service

We have banked with US Bank for 25 years. My husband ordered statements on his business account and misunderstood the fees for ordering them. Which the fees did not post until a month later. The fees were not being accounted for in our ledger and our account became overdrawn. The charges that were going to overdraft the account were still pending so we rushed to the bank to deposit funds. As a curiosity we requested that the senior banker Steve reverse the statement fees since we were not aware of them. We are in the end process of getting a home loan and this doesn't look good at all. I explained that to Steve and he still refused to help us. He over talked us and treated us like we were trying to con money out of the bank. For customers that have used the bank for such a long time, that have not had issues in the past, you think he would be more than happy to reverse the statement fees. I am so disappointed that US Bank treats their customers this way. Our dreams of being home owners could be over. We will be closing our accounts. I hope that our families will hear this unfortunate mishap and take their business to a new back as well.

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