U.S. Bank should wear masks. They are thieves!
We opened a small business account and got our credit card system set up with them. We went out of business on December 2011 (almost 6 months ago) even though we owned the terminal. They continued to charge us for months. We tried several times to get in touch with our U.S.bank Rep, whom didn’t return our calls until 3 months later (April) .His only excuse was that his phone didn’t work. Then he gave us a number to call, which we did and were told to wait for a form and then fax it back. We faxed it 4 times since then. Today June 11, 2012 they have taken 357 dollars and caused us $165 in fees
and we still haven’t got a confirmation of any type.
The amazing thing is, that they haven’t provided any service for us in 6 months. There haven’t been any transactions, nor telephone line or electricity. And yet every month the amount they charge is different.
What should we do?
I submitted my refinancing application in early June. Today is my 55th day in captivity. The package was submitted to the Underwriting department 14 days ago. I have not heard from them. It is sitting in somebody's inbox, and they will not tell me how long the backlog is.
US Bank systems are incapable to provide correct security question on file. The system requires security question as if I logging in for the first time. To make matter worse the system supplies the first question on their list, not the one I choose to answer (which happens to be second on the list). Since there is no answer it take info I provide as a wrong answer. Accordingly makes it impossible to login.
Phone systems just as bad. Switching all over the world -- Philippines, cities in US with request to enter card number over and over again. Connection is very bad even so I was on the land line.
Both computerized systems are, by far, the worse designed and worse functional I've seen in the last ten years.