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U.S. Bank Customer Review

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Aguilar's Profile Image

1 out of 5 marks

Reviewed by Aguilar

Jun 11th 2012

Can't close our credit card merchant account.

U.S. Bank should wear masks. They are thieves!

We opened a small business account and got our credit card system set up with them. We went out of business on December 2011 (almost 6 months ago) even though we owned the terminal. They continued to charge us for months. We tried several times to get in touch with our U.S.bank Rep, whom didn’t return our calls until 3 months later (April) .His only excuse was that his phone didn’t work. Then he gave us a number to call, which we did and were told to wait for a form and then fax it back. We faxed it 4 times since then. Today June 11, 2012 they have taken 357 dollars and caused us $165 in fees

and we still haven’t got a confirmation of any type.

The amazing thing is, that they haven’t provided any service for us in 6 months. There haven’t been any transactions, nor telephone line or electricity. And yet every month the amount they charge is different.

What should we do?

Isaac Aguilar

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Other U.S. Bank Reviews

chris1992's Profile Image

Reviewed by chris1992

Sep 5th 2014

1 out of 5 marks

Bank Scam

US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.

This has happend way to many times now and the bank keeps dancing around the issue.

Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.

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getsetgosell's Profile Image

Reviewed by getsetgosell

Aug 28th 2014

1 out of 5 marks

Unwilling To Offer Decent Customer Service

Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!

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