U.S. Bank should wear masks. They are thieves!
We opened a small business account and got our credit card system set up with them. We went out of business on December 2011 (almost 6 months ago) even though we owned the terminal. They continued to charge us for months. We tried several times to get in touch with our U.S.bank Rep, whom didn’t return our calls until 3 months later (April) .His only excuse was that his phone didn’t work. Then he gave us a number to call, which we did and were told to wait for a form and then fax it back. We faxed it 4 times since then. Today June 11, 2012 they have taken 357 dollars and caused us $165 in fees
and we still haven’t got a confirmation of any type.
The amazing thing is, that they haven’t provided any service for us in 6 months. There haven’t been any transactions, nor telephone line or electricity. And yet every month the amount they charge is different.
What should we do?
HORRIBLE CUSTOMER SERVICE. MANAGER WONT COME OUT OF THE BACK TO DEAL WITH A CUSTOMER. I put a stop payment on a transaction and was charge $35 for the stop payment fee. The bank paid the transaction anyway and now will do nothing to correct the situation. I am closing this account. You trust the bank to handle your money and then they play games and hold your money.. and there is nothing you can do about it.....At US bank the machines have more control than the humans.... they have no way to override the machines..... DON'T TRUST US BANK THEY WILL DO WHAT EVER THEY WANT WITH YOUR MONEY AND THEN TELL YOU TO POUND SAND.....
The link to redeem my flex perks rewards has been broken 2-3 wks. When I call I get get transferred to a personal banker who has no idea what to do & transfers back to rewards. Their customer service is beyond useless & now I don't have time to cash my rewards in time to have what I wanted for a vacation. It's an ongoing issue they're not interested in resolving, so I will discontinue use of this non-rewards card w/an exorbitant annual fee & subsequently move my accounts elsewhere. Think long & hard before doing business w/US Bank, yet another large corporation who couldn't possibly care less about their customers.