Please, please, please, please do not bank here. I woke up this morning ready to take my daughter to disneyland for her 3rd birthday; and when i checked the bank account all of my money was gone!!!! I noticed that they manipulated the account so it would legally appear that they could charge as many fees as possible. What they're doing is incredibly illegal. I wonder how many law suits this bank is going through. Please, i beg of you, do not trust this bank with your money- especially if you have children.
I had a terrible experience at the US bank on Barry Road on Saturday, August 23 inside the main lobby. I was treated like I was a terrible person from Krystle Loveall and also the Branch Manger inside the bank. I was made to feel as if I was not worth anything, and they spoke down to me. I have a Master's degree and make a great salary. Instead...I was treated as if they could have cared less about me, and I was inept. Now I am not going to be a customer of theirs because of the poor treatment placed upon me. Honestly...there was not an ...I am sorry....no communication....or any niceness from Krystle. Instead there were gazing eyes from her....as if I was not even worth her time of day. Unfortunately...... this was one branch of the U.S. Bank of terrible treatment from two ladies. It is sad how just one person can turn you against a place.
The customer service and employees at this bank are horrible!! I went to the ATM attached to the bank yesterday (Sunday so bank was closed) and tried to deposit cash. The ATM machine proceeded to tell me that an error had occurred and that my transaction couldn't be completed and a claim would be filed. Didn't spit the money back out, just took it and told me that I would now have to call a certain number. I called the number and they said I would now have to file a claim and it could take anywhere from 10 to 45 days to get corrected. I wasn't please with this response and I asked why do I need to do jump through all of these hoops since it was an error from their machine that cause this.....but now I'm being penalized. The person on the phone said I could try going to the branch when it opened. So that's exactly what I did. At first they told me the same thing, that I would have to file a claim but after complaining a bit, another teller/manager said they would count the machine and call me once it had been completed. So an hour or so goes by and I get a call saying they have found the money but it can't be credited back to me because these types of "disputes" are called Reg claims. Wait so then why did you even check the machine if the result was going to be the same?? So they found the exact amount I'm missing but will not give it to me. My MONEY!!! This is absolutely terrible customer service!!! The employees I spoke with had attitude and came across as O well....especially one named Carrie. I bet if I was a big investor this would've been handled differently. All I can say is deposit at your own risk and if a error does occur with the banks equipment you'll be the one that has to fix it. If anyone knows how to contact US Banks corporate offices that would be great.