MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Please, please, please, please do not bank here. I woke up this morning ready to take my daughter to disneyland for her 3rd birthday; and when i checked the bank account all of my money was gone! I noticed that they manipulated the account so it would legally appear that they could charge as many fees as possible. What they're doing is incredibly illegal. I wonder how many law suits this bank is going through. Please, i beg of you, do not trust this bank with your money- especially if you have children.
My husband and I moved to this area from northern Illinois.. We used the US banks there and loved the courtesy and convenience they provided for the general public as well as customers.. This bank, to our surprise, has no public restrooms! We travel a distance to get there and what an inconvenience to have to search for a restroom to use because the bank does not provide one.. NOT a good feeling. The building is very nice, clean, and the staff we dealt with was very helpful and courteous.. Some transactions were limited because it is a branch office. Our complaint is NO public restroom... I think a restroom for customers is a must in a place of business..Such a nice building and it isn't welcoming at all because of this lack of service.
I was convinced by my car dealer to use them for my car loan. I tried signing in for online access to pay the monthly due. There was an error in the system. I have been calling them daily for the past 3 days and each day is a different story. On the third day, the representative said they need 3 more days to give me online access. All this trouble for me to pay money to them . When you call their 1800 number first it goes to a regular agent who asks 4 questions and then pass it on to an online banker who asks the same 4 questions. Then he has to call tech support and then they come back with there is an error in the system. 12 times the same four questions and no progress. I have seen comcast do such poor customer service but a bank... and this is for me to pay them. I wonder how they are if I need something from them. And if the service is so messed up to even set up an online account, I wonder how safe my information is with them.
I have banked with chase all along and I am thankful they are not a bunch of incompetant people like the tech support at US bank. Avoid this bank like the plague.