Please, please, please, please do not bank here. I woke up this morning ready to take my daughter to disneyland for her 3rd birthday; and when i checked the bank account all of my money was gone!!!! I noticed that they manipulated the account so it would legally appear that they could charge as many fees as possible. What they're doing is incredibly illegal. I wonder how many law suits this bank is going through. Please, i beg of you, do not trust this bank with your money- especially if you have children.
I had called them twice regarding an interest accrual and late fee that was caused by a delay in the bank's own payment processing. The agents told me that it was because of a delay in how they had to process my payment so I should not be charged and will be taken care of. Then I get a collection letter in the mail, I call them and they say, payment due and they cannot find any trace of the last 2 calls! Unbelievable.
I cannot trust this bank with my money or my mortgage, getting out.
I had a large fraudulent charge on my debit card. I called and reported it when it was still pending. Customer service refused to remove it while it was pending and said 8-10 days to refund. I called to check on it 5 days in and they said not until the 10 days were up. Then I received a letter stating that it hadn't ever posted to my account, but it had the day after I initially reported it. I called and the person was unbelievably rude, wouldn't let me talk at all and wouldn't even listen to what I was saying, just kept talking over me. She said another 7 days to get the money back. I asked to speak to a manager and she transferred my to someones voicemail. I'm still waiting for a response.