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U.S. Bank Customer Review

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ssevastopoulos's Profile Image

5 out of 5 marks

Reviewed by ssevastopoulos

May 10th 2012

Everything has been excellent with the exception of one very bad experience

Everyone at US Bank has been very helpful and unfortunately there was no on at my branch to do home loan origination so they gave me the name of someone who should have been able to help me in Albuquerque, his name is Harvey Secor NMLS#841524. When I called him he immediately wanted to know who gave me his number. I told him what I was trying to do and I would be going through the VA since I had multiple tours in Iraq and he said he would be down in Las Cruces in a few weeks and talk to him them and abruptly got off the phone. I called him a week later and he acted like we never talked and he tried to get off the phone as soon as he could, I tried to remind Mr. Important of the sacrifices I made but he hung up on me. I contancted another loan originator from us bank and explained my situation and received great service. As far as this Secor guy, I have never met a more disrespectful person and would love to meet the coward face to face.

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Other U.S. Bank Reviews

getsetgosell's Profile Image

Reviewed by getsetgosell

Aug 28th 2014

1 out of 5 marks

Unwilling To Offer Decent Customer Service

Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!

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Smiley1's Profile Image

Reviewed by Smiley1

Aug 25th 2014

1 out of 5 marks

Terrible Customer Service and Communication from two ladies!

I had a terrible experience at the US bank on Barry Road on Saturday, August 23 inside the main lobby. I was treated like I was a terrible person from Krystle Loveall and also the Branch Manger inside the bank. I was made to feel as if I was not worth anything, and they spoke down to me. I have a Master's degree and make a great salary. Instead, I was treated as if they could have cared less about me, and I was inept. Now I am not going to be a customer of theirs because of the poor treatment placed upon me. Honestly, there was not an "I am sorry," no communication or any niceness from Krystle. Instead there were gazing eyes from her....as if I was not even worth her time of day. Unfortunately, this was one branch of the U.S. Bank of terrible treatment from two ladies. It is sad how just one person can turn you against a place.

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