Everyone at US Bank has been very helpful and unfortunately there was no on at my branch to do home loan origination so they gave me the name of someone who should have been able to help me in Albuquerque, his name is Harvey Secor NMLS#841524. When I called him he immediately wanted to know who gave me his number. I told him what I was trying to do and I would be going through the VA since I had multiple tours in Iraq and he said he would be down in Las Cruces in a few weeks and talk to him them and abruptly got off the phone. I called him a week later and he acted like we never talked and he tried to get off the phone as soon as he could, I tried to remind Mr. Important of the sacrifices I made but he hung up on me. I contancted another loan originator from us bank and explained my situation and received great service. As far as this Secor guy, I have never met a more disrespectful person and would love to meet the coward face to face.
US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.
This has happend way to many times now and the bank keeps dancing around the issue.
Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.
Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!