Everyone at US Bank has been very helpful and unfortunately there was no on at my branch to do home loan origination so they gave me the name of someone who should have been able to help me in Albuquerque, his name is Harvey Secor NMLS#841524. When I called him he immediately wanted to know who gave me his number. I told him what I was trying to do and I would be going through the VA since I had multiple tours in Iraq and he said he would be down in Las Cruces in a few weeks and talk to him them and abruptly got off the phone. I called him a week later and he acted like we never talked and he tried to get off the phone as soon as he could, I tried to remind Mr. Important of the sacrifices I made but he hung up on me. I contancted another loan originator from us bank and explained my situation and received great service. As far as this Secor guy, I have never met a more disrespectful person and would love to meet the coward face to face.
Been with USBank over 3 years, my account has been hacked every year, and Im the one that has to catch it and do their work for them, takes very long and of course its never their fault, all customer service people I have worked with have been fairly rude and talk over you.. New bank here I come.
We had our mortgage sold to this bank. The way my husband's checks go we pay a little late every month, but around the same time every month. We email them to let them know the date the check will be sent out and it's always sent on that day. We receive about 8-10 calls a week from them until the check is received. We call and they tell us unless we tell them the exact date the payment would be sent out the check could get sent back. We tell them and yet are constantly called even BEFORE the mortgage is late! What bank will send a payment BACK for not telling them an exact date for a payment???? Do they not want your money??? They are ALWAYS rude and inconsiderate and NEVER understanding or helpful. It is horrible customer service! I would never, EVER, pick this bank on my own for any needs.