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U.S. Bank Customer Review

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akale1982's Profile Image

5 out of 5 marks

Reviewed by akale1982

Feb 22nd 2013

Ravenna Ohio Branch excellent!

Ravenna Giant Eagle branch excellent service, bqnk handles accounts well. Helpful to those in ChexSystems. Excellent staff. Michelle, Margie, Sarah and George have been so wonderful to me. Do our banking from work with them as well. Can do personal and business banking all in one swoop. Couldn't be more pleased!

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Other U.S. Bank Reviews

paulandgina07's Profile Image

Reviewed by paulandgina07

Jul 26th 2014

5 out of 5 marks

These people are great!!!

I have used this branch many times, and the customer service was exemplary. Stellar customer service trumps the reviews that bank policy dictates the outcome ie. The person with the loan, the bank can't help the fact you may have credit blemishes. Did you suggest usung part of your savings as collateral.

Please post this in response to the people who may be a little jaded due to the current economy.

Thank you,

Paul Kucia

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susanzhang's Profile Image

Reviewed by susanzhang

Jul 25th 2014

1 out of 5 marks

Terrible experience at USBank branch with manager Josh

I have accounts on Chase, Ally, Citibank and Schwab, all of them have very good service.

Today I get an promotion ($150 bonus with a new checking account) from USBank Power UP, so I decide to open an account there and experience their service first, if they are pretty good, move some money to USBank later. But I had terrible experience at US Factoria Branch, Bellevue at WA with branch manager Josh.

First Josh is not familiar his business, he even does not know Credit Card can be used for opening deposit (this is allowed on USBank online opening account at least). Second, when he saw I bring promotion code, he asked me the purpose of opening checking account, moving business to USbank or for bonus? His question made me very uncomfortable, then I told him "Bonus". He suddenly became very angry and said USBank can't opening a checking account with me because I am not interested in moving business to USBank, USBank did not welcome me bla bla bla...

I can't believe these words coming from USBank Branch Manager !!! I ask for his business card and tell him I will complain him definitely.

How does USBank training his employees ???

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