My wife and I opened a checking account with US Bank about a year ago. It started out OK but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved. Only then things were put back in order. Under the advice our attorney, we closed all our accounts with US Bank. Apparently, our attorney had bad banking experience with US Bank herself! When we tried to communicate with corporate headquarters in MN, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at US Bank: very poor customer service quality.
We would NOT, in any good conscience, be able to recommend US Bank to any of our friends and family.
HORRIBLE CUSTOMER SERVICE. MANAGER WONT COME OUT OF THE BACK TO DEAL WITH A CUSTOMER. I put a stop payment on a transaction and was charge $35 for the stop payment fee. The bank paid the transaction anyway and now will do nothing to correct the situation. I am closing this account. You trust the bank to handle your money and then they play games and hold your money.. and there is nothing you can do about it.....At US bank the machines have more control than the humans.... they have no way to override the machines..... DON'T TRUST US BANK THEY WILL DO WHAT EVER THEY WANT WITH YOUR MONEY AND THEN TELL YOU TO POUND SAND.....
The link to redeem my flex perks rewards has been broken 2-3 wks. When I call I get get transferred to a personal banker who has no idea what to do & transfers back to rewards. Their customer service is beyond useless & now I don't have time to cash my rewards in time to have what I wanted for a vacation. It's an ongoing issue they're not interested in resolving, so I will discontinue use of this non-rewards card w/an exorbitant annual fee & subsequently move my accounts elsewhere. Think long & hard before doing business w/US Bank, yet another large corporation who couldn't possibly care less about their customers.