My wife and I opened a checking account with US Bank about a year ago. It started out OK but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved. Only then things were put back in order. Under the advice our attorney, we closed all our accounts with US Bank. Apparently, our attorney had bad banking experience with US Bank herself! When we tried to communicate with corporate headquarters in MN, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at US Bank: very poor customer service quality.
We would NOT, in any good conscience, be able to recommend US Bank to any of our friends and family.
I submitted my refinancing application in early June. Today is my 55th day in captivity. The package was submitted to the Underwriting department 14 days ago. I have not heard from them. It is sitting in somebody's inbox, and they will not tell me how long the backlog is.
US Bank systems are incapable to provide correct security question on file. The system requires security question as if I logging in for the first time. To make matter worse the system supplies the first question on their list, not the one I choose to answer (which happens to be second on the list). Since there is no answer it take info I provide as a wrong answer. Accordingly makes it impossible to login.
Phone systems just as bad. Switching all over the world -- Philippines, cities in US with request to enter card number over and over again. Connection is very bad even so I was on the land line.
Both computerized systems are, by far, the worse designed and worse functional I've seen in the last ten years.