My wife and I opened a checking account with US Bank about a year ago. It started out OK but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved. Only then things were put back in order. Under the advice our attorney, we closed all our accounts with US Bank. Apparently, our attorney had bad banking experience with US Bank herself! When we tried to communicate with corporate headquarters in MN, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at US Bank: very poor customer service quality.
We would NOT, in any good conscience, be able to recommend US Bank to any of our friends and family.
Been with USBank over 3 years, my account has been hacked every year, and Im the one that has to catch it and do their work for them, takes very long and of course its never their fault, all customer service people I have worked with have been fairly rude and talk over you.. New bank here I come.
We had our mortgage sold to this bank. The way my husband's checks go we pay a little late every month, but around the same time every month. We email them to let them know the date the check will be sent out and it's always sent on that day. We receive about 8-10 calls a week from them until the check is received. We call and they tell us unless we tell them the exact date the payment would be sent out the check could get sent back. We tell them and yet are constantly called even before the mortgage is late! What bank will send a payment back for not telling them an exact date for a payment? Do they not want your money? They are always rude and inconsiderate and never understanding or helpful. It is horrible customer service! I would never, ever, pick this bank on my own for any needs.