Us bank closed my account right after collecting my annual fee. They closed it without informing me and without reason - the only thing i can discern is that i didn't use the account often enough and they wanted to rob me of my frequent miles. Their customer service in handling the issue was terrible! Do not use us bank - apparently in their agreement is a clause that they can close the account at any time.
US Bank systems are incapable to provide correct security question on file. The system requires security question as if I logging in for the first time. To make matter worse the system supplies the first question on their list, not the one I choose to answer (which happens to be second on the list). Since there is no answer it take info I provide as a wrong answer. Accordingly makes it impossible to login.
Phone systems just as bad. Switching all over the world -- Philippines, cities in US with request to enter card number over and over again. Connection is very bad even so I was on the land line.
Both computerized systems are, by far, the worse designed and worse functional I've seen in the last ten years.
I have been banking with US Bank for at least 3 years, and I regret choosing this bank. They make changes to your account, add fees, with out any notification. They have terrible customer service and they are not willing to forgive any overdrafts even if once a year. They seem to deduct debits in an order that sets you up for overdrafts, and they are not cheap at $36 a pop! I was so glad to leave this bank! they have taken enough of my hard earned money!