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U.S. Bank Customer Review

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DanielleSMcNamara's Profile Image

1 out of 5 marks

Reviewed by DanielleSMcNamara

Jan 1st 2013

They Are Thieves!

Us bank closed my account right after collecting my annual fee. They closed it without informing me and without reason - the only thing i can discern is that i didn't use the account often enough and they wanted to rob me of my frequent miles. Their customer service in handling the issue was terrible! Do not use us bank - apparently in their agreement is a clause that they can close the account at any time.

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Other U.S. Bank Reviews

chris1992's Profile Image

Reviewed by chris1992

Sep 5th 2014

1 out of 5 marks

Bank Scam

US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.

This has happend way to many times now and the bank keeps dancing around the issue.

Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.

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getsetgosell's Profile Image

Reviewed by getsetgosell

Aug 28th 2014

1 out of 5 marks

Unwilling To Offer Decent Customer Service

Have never had an overdraft before but us bank is completely unwilling to offer decent customer service and refund the $25 fee over being $1. 56 overdrawn. Of course they only allow $50+ transfers into the account which i couldn't so. Therefore a single mom with two jobs would need to travel across town to deposit $2 and got smacked with a huge fee for not doing so. They seem to set things up to make it difficult to manage your account which gives them excuses to charge, and refuse to waive, fees. Avoid us bank!

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