I had a very small savings account with this bank. While I was in another state working, they were taking $5 a month from my account for inactivity. Yet, they were using MY money to help make loans to other customers. The bank manager Wendy Braun refused to reverse these charges and just basically said "tuff luck on you."
We had our mortgage sold to this bank. The way my husband's checks go we pay a little late every month, but around the same time every month. We email them to let them know the date the check will be sent out and it's always sent on that day. We receive about 8-10 calls a week from them until the check is received. We call and they tell us unless we tell them the exact date the payment would be sent out the check could get sent back. We tell them and yet are constantly called even BEFORE the mortgage is late! What bank will send a payment BACK for not telling them an exact date for a payment???? Do they not want your money??? They are ALWAYS rude and inconsiderate and NEVER understanding or helpful. It is horrible customer service! I would never, EVER, pick this bank on my own for any needs.
The ATM Machine would not accept my deposit. I had to go to work, but right after work, I found another ATM that was working which I was able to make a deposit then. However, by that time, the bank had already debited my account for an overdraft. If the ATM was working, I would have not had the overdraft. I called US Bank, the Resolution Specialist, Luza was short with me.