I had a very small savings account with this bank. While I was in another state working, they were taking $5 a month from my account for inactivity. Yet, they were using MY money to help make loans to other customers. The bank manager Wendy Braun refused to reverse these charges and just basically said "tuff luck on you."
HORRIBLE CUSTOMER SERVICE. MANAGER WONT COME OUT OF THE BACK TO DEAL WITH A CUSTOMER. I put a stop payment on a transaction and was charge $35 for the stop payment fee. The bank paid the transaction anyway and now will do nothing to correct the situation. I am closing this account. You trust the bank to handle your money and then they play games and hold your money.. and there is nothing you can do about it.....At US bank the machines have more control than the humans.... they have no way to override the machines..... DON'T TRUST US BANK THEY WILL DO WHAT EVER THEY WANT WITH YOUR MONEY AND THEN TELL YOU TO POUND SAND.....
I have had multiple incidents with the tellers at US bank. First off, I always repeat what I'm trying to do over and over again. I usually have to break everything down into steps for them and write multiple checks to pay my checking, then my credit card, and then my reserve account. If I don't, the wrong accounts are paid and I'm charged a fee. Usually they yawn in my face multiple times when they're helping me. Such bad customer service. This bank is not centralized as far as the tellers seeing what's going on in your accounts. In other words only the main branch has access to your accounts. So watch out if your out of town. Really it seems like no ones home. I complained to the branch manager in Marina del Rey on Lincoln reguarding fees that shouldn't be on my account and it took her one week to call back. Then she insulted me saying I couldn't handle two accounts. What? So today, I happily close all of my accounts!!!!! Can't handle any accounts with us bank!