I had a very small savings account with this bank. While I was in another state working, they were taking $5 a month from my account for inactivity. Yet, they were using MY money to help make loans to other customers. The bank manager Wendy Braun refused to reverse these charges and just basically said "tuff luck on you."
Twice within six months my card has been declined over a six dollar transaction when I had over four thousand dollars in the account. This time their excuse was they issued a new card and deactivated the old one. The "old" one does not expire until November of 2015! Why would they issue a new card? The last time they claimed they had called me to tell me they were deactivating the card due to suspicious charges, but they never did call. I know because my phone has a call log on it and there was never a call from US Bank. Too bad because their customer service personnel are wonderful, but the bank is AWFUL!! After more than ten years with them, I'm taking my account elsewhere!!
I've been a customer of US Bank for several years. Today i tried to use their website to set up a transfer to an external account. The tab wouldn't work and even froze up their entire site. I finally called customer service and was told to try using a different computer and different browser. I only have one computer and i refused to use either internet explorer or google chrome. They said there was nothing further they could do for me.
Really? You don't support firefox? I am waiting for a call from the customer service manager (his name is reportedly jeff [Redacted]) to return my call, but of course he gets 24 hours to call me back. I will update if i even get a call.