I had a very small savings account with this bank. While I was in another state working, they were taking $5 a month from my account for inactivity. Yet, they were using MY money to help make loans to other customers. The bank manager Wendy Braun refused to reverse these charges and just basically said "tuff luck on you."
I have been a US Bank customer since it was called first bank and i lived in mn. I moved to ca and still was happy. I live in stockton and in the last 6 months have experienced the worst customer service in from any bank in the last 40 years. 3 months ago i had to threaten to close my accounts before they would they'll me, they stockton branch called and found out they could do what i was asking.
Yet again this week, i couldn't get them to take a deposit as i had the wrong account. They wouldn't look up the info, "we don't do that". I just closed on my refine with bank of america and i am also moving my accounts out. I can not believe the condescending attitude and lack of service in stockton.
US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.
This has happend way to many times now and the bank keeps dancing around the issue.
Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.