In mid-September I had major water damage to my home rendering my furnace and hot water heater unusable and requiring around $18000 in repairs. My insurance company covered the loss in a very timely fashion expressing concern that the repairs be made ASAP. But as with any claim the check was made out to myself and my mortgage company...US Bank. I called US Bank's Loss Dept. and was informed to send them the check and the insurance adjuster's work sheet which I did and both were in their possession by October 17. A week or so later I called to inquire about the status of the check and was informed that they had neglected to tell me they also require a "declaration of intent to repair" form which they would mail to me but would take 5 or so business days to receive. I asked them to email it and was told that would take 2 days! Two days later (around October 26th) I got the form and mailed it to them that day. To make a long story short...after numerous phone calls to US Bank here it is November 8th and still no check!
Thankfully I was able to afford to make the repairs and wait for the check...but had I not...no heat or hot water with below freezing temperatures would have certainly put my family's well being in jeopardy.
This is the most callous, insensitive, inadequate lending institution with no regard or care for the well being of their customers. They should not be allowed to hold mortgages when they ignore the responsibilities that go with it.
I fully intend to refinance with another lender no matter what the cost!
STAY AWAY FROM US BANK!!!!!
Made a $1000. deposit which they put hold on and refused to explain why. After the 4th day and several branch's I was given a phone number. She refused to explain why and hung up.
I called back and asked to talk to a supervisor and was told they were not avail.
Stay away from them. By putting your money on hold they get to use it fro free. If they do that to thousands of people they have hundreds of millions they can use for free. It is an old trick.
Stay away from this thief.
Been with USBank over 3 years, my account has been hacked every year, and Im the one that has to catch it and do their work for them, takes very long and of course its never their fault, all customer service people I have worked with have been fairly rude and talk over you.. New bank here I come.