In mid-September I had major water damage to my home rendering my furnace and hot water heater unusable and requiring around $18000 in repairs. My insurance company covered the loss in a very timely fashion expressing concern that the repairs be made ASAP. But as with any claim the check was made out to myself and my mortgage company...US Bank. I called US Bank's Loss Dept. and was informed to send them the check and the insurance adjuster's work sheet which I did and both were in their possession by October 17. A week or so later I called to inquire about the status of the check and was informed that they had neglected to tell me they also require a "declaration of intent to repair" form which they would mail to me but would take 5 or so business days to receive. I asked them to email it and was told that would take 2 days! Two days later (around October 26th) I got the form and mailed it to them that day. To make a long story short...after numerous phone calls to US Bank here it is November 8th and still no check!
Thankfully I was able to afford to make the repairs and wait for the check...but had I not...no heat or hot water with below freezing temperatures would have certainly put my family's well being in jeopardy.
This is the most callous, insensitive, inadequate lending institution with no regard or care for the well being of their customers. They should not be allowed to hold mortgages when they ignore the responsibilities that go with it.
I fully intend to refinance with another lender no matter what the cost!
STAY AWAY FROM US BANK!!!!!
I logged into my online banking and saw a new Visa Card on my account. I called customer service and was told that one of my existing cards were being canceled and the new card was to replace it. I informed them that I was currently out of the country and would be for another week and not to cancel my card. I was told by a real bitch of a customer service (Tammy Emp ID 1562643) rep that my card would be canceled regardless. I pleaded with her to not cancel it and was told sorry it will be canceled and there is nothing I can do about it. I ask for a new card to be FedEx to me and she refused, said one was already sent to my address in the states. I again informed her that I was out of the country and could not get the new card and I was relying on my current card to pay my Hotel, Tolls etc. No bank should have the right to strand someone while out of the country unless there is proof that fraud has occurred on the account. I ask them what I was to do without access to my account and I was told to go withdraw money from an ATM and deal with my problems in cash. I ask if the back was going to pay the outragious fees that it cost to use an ATM outside the US and was told no that your problem also. You should avoid this Bank at all cost, they will strand you and not think a thing about it and leave you with no access to YOUR MONEY. I will be moving my account elsewhere as soon as I can. US Bank SUCKS If I were to hold someones money like that I would be charged with larceny these assholes need to put behind bars.
The S in US Bank stands for SUCKS. Their fees are totally outrageous and out of line with any other bank. Be prepared to pay $30 to close an account. Very poor customer service to boot.