Overall Rating

C+
Grade

US Bank Report Card

Overall rating score 44%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

3,037
Branch Locations

US Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Rates
PNC Bank
Add
Bank Reviews
The Bank of New York Mellon
Add
Compare Banks

US Bank Customer Review

Post a review
RichP's Profile Image

1 out of 5 marks

Reviewed by RichP

Nov 8th 2012

This bank delayed co-endorsing a check from my insurance company for major repairs to my home for over a month!

In mid-September I had major water damage to my home rendering my furnace and hot water heater unusable and requiring around $18000 in repairs. My insurance company covered the loss in a very timely fashion expressing concern that the repairs be made ASAP. But as with any claim the check was made out to myself and my mortgage company...US Bank. I called US Bank's Loss Dept. and was informed to send them the check and the insurance adjuster's work sheet which I did and both were in their possession by October 17. A week or so later I called to inquire about the status of the check and was informed that they had neglected to tell me they also require a "declaration of intent to repair" form which they would mail to me but would take 5 or so business days to receive. I asked them to email it and was told that would take 2 days! Two days later (around October 26th) I got the form and mailed it to them that day. To make a long story short...after numerous phone calls to US Bank here it is November 8th and still no check!

Thankfully I was able to afford to make the repairs and wait for the check...but had I not...no heat or hot water with below freezing temperatures would have certainly put my family's well being in jeopardy.

This is the most callous, insensitive, inadequate lending institution with no regard or care for the well being of their customers. They should not be allowed to hold mortgages when they ignore the responsibilities that go with it.

I fully intend to refinance with another lender no matter what the cost!

STAY AWAY FROM US BANK!!!!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other US Bank Reviews

lahoozaahotmailcom's Profile Image

Reviewed by lahoozaahotmailcom

Apr 12th 2014

1 out of 5 marks

Worst Bank Ever - Do Not Go Here

I have a common name - somebody walked into a bank with my account number and successfully withdrew money from my account - that is physically walked into a bank, and the teller allowed them to get my money. Now us bank is pointing the finger back at me as though i am a criminal. This happened in another state, at a branch i have never been to in my life. Do not, i repeat, do not use us bank unless you want your money stolen due to negligence. Worst customer service i have ever experienced in my life. Period.

Is this review helpful? ▲ Yes 1 ▼ No 0

hackbank's Profile Image

Reviewed by hackbank

Apr 11th 2014

3 out of 5 marks

any one with usa local banks and equity account platinum card > hacking school grades am hacker i leave in texas i can

any one with usa local banks and equity account platinum card

> hacking school grades am hacker i leave in texas i can hack anything

> for you load money to your bank account when i load money to your

> bank account no upfront fee i do it we share it 5050 i need accounts

likes old boa welsfargo usaa navy credit union local banks equity

and a lots if you got university grades to hacks to clears criminal

records to breaks any data you hire me for that one i travel to your

place to do it asap for you or i do it here email me if u need good

hacker alexseybelan@financier dot com - See more at:

Usaa 10k instant, navy 10k, security service fcu 10k instant, san diego county credit union 5k instant, mountain america credit union 5k instant, washington federal 5k. Instant, members first. Credit union 5k instant, first financial credit union 5k instant, pentagon federal credit union 10k, old boa 16K, old wells 3K, old. Chase 2K, pnc 5K, regions bank 3K, old citi bank 1K, mutual bank 2K, rabobank 2K, ally bank5K, becu 10K, frost bank 4K, any usa credit card and any usa equity account

Usaa 10k instant, navy 10k, security service fcu 10k instant, san diego county credit union 5k instant, mountain america credit union 5k instant, washington federal 5k. Instant, members first. Credit union 5k instant, first financial credit union 5k instant, pentagon federal credit union 10k, old boa 16K, old wells 3K, old. Chase 2K, pnc 5K, regions bank 3K, old citi bank 1K, mutual bank 2K, rabobank 2K, ally bank5K, becu 10K, frost bank 4K, any usa credit card and any usa equity account

alexseybelan@financier dot com

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?