US Bank erroneously did not close down a checking account of mine several years ago. They also opened up a $2500 line of credit in my name without my authorization. Tonight I finally had the chance to go into a branch to complain. I had to stand there for 30 mins while the staff called somebody on the phone to figure things out.
I will definitely avoid doing business with US Bank in the future.
I have been with USbank for about three years.At first they were great about helping fixed their own mistakes. But they are always charging me for some fees! I'm a umkc student and three years ago when one of the salesperson explain to me that I would not be charge for overdraft fees or maintenance fees of any sorts. Today I saw that they charged me again 2 36 & the lady I spoke with was rude! & did not solve the issues! Since, I'm not in great hands I m going to close out my account altogether.
I had called them twice regarding an interest accrual and late fee that was caused by a delay in the bank's own payment processing. The agents told me that it was because of a delay in how they had to process my payment so I should not be charged and will be taken care of. Then I get a collection letter in the mail, I call them and they say, payment due and they cannot find any trace of the last 2 calls! Unbelievable.
I cannot trust this bank with my money or my mortgage, getting out.