B+ MyBankTracker Rating

Union Bank

About Union Bank

Based in San Francisco, UnionBanCal Corporation (NYSE: UB) is a bank holding company with assets of $57.9 billion at March 31, 2008. Union Bank, N.A., is the 25th largest bank in the United States, based on assets. The bank has 336 branch offices in California, Washington, and Oregon; two international offices; and facilities in six other states. The bank's holding company is UnionBanCal Corporation, which is a wholly owned subsidiary of The Bank of Tokyo-Mitsubishi UFJ, Ltd. BTMU is part of the Mitsubishi

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Union Bank Bank Customer Reviews

  • P
    Reviewed By pugsley4140 Feb 24, 2014

    absolutely awful. at first they seemed friendly kind nice. they were rude un proffesional and i thought b of a was bad.

    i wanted a bank that just didnt count you as a number charging fees that didnt exist holding deposit checks and running up charges for no reason. thats why i went to union bank. i explained to them my mother had passed away and someone stole her atm card and tried to deposit fraudulent checks etc. i also said i cleared that up with b of a. i was on her account because as she got older she started losing it and i wanted to regulate her money. anway like i said after she passed her information was stolen. so going to union bank i explained the situation and said there shouldnt be a problem it took me months to try and resolve this issue with the very rude hard headed moronic bank of america. He understood and went ahead and opened my account after i was forthright and upfront honest with them. well a few weeks ago i go to use my atm card and it was declined. mind you i had just used it earlier that day. this was on a friday night. so i couldnt do anything until the following monday. i called the bank and extremely rudley they explain they closed my account. I asked why. They gave me a number that was no good to me. everytime i called it it went to an internal answering maching. i call the bank back. i asked why would you give me an internal telephone number that only works if you call from the bank. unproffesional. they get back and tell me thats the correct number. once again no it wasnt. i call back and explain to the moron on the phone that number only works if you call internally from a branch. so they put me through. i get onto the phone with another extremely rude person who wont tell me the problem but i will get a letter explaining. so in the mean time i couldnt get money all weekend no atm card and no answers. Finally a week later i get a letter explaining for me to call chex systems. exactly what i thought might happen which again i explained upfront before opening my account. absolutely nothing but rudeness holding my money for ransom.
    i just got my check

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  • J
    Reviewed By JHEDRICK Aug 18, 2012

    Unsatsifactory Bank - Stay Away

    Union Bank is awful. Would give 0 stars if possible. They recently started re-ordering your debits and make largest ones hit first (didn't other banks get in trouble for this years ago). This is just a fyi as i don't make charges that won't clear but i do not feel that manipulation on your transactions is on the up and up. Union bank has just recently started holding direct deposits in pending status for 2 days after they have received direct deposit.

    My direct deposits have been done for over 2 years and this "holding" has only consistantly started occurring within the last 3 months. Worst teller customer experience: when i tried to make a $80. 00 cash withdrawal to keep $40. 00 and put $40. 00 into another account that i am not on. Simple right? $80. 00 out of my account. Keep $40 cash and hand deposit slip and $40 for another account deposit on an account i am not on. (not possible for me to do a transfer to the other account because i am not on the other account).

    The teller rudely help up my $80 withdrawal slip in front of my face and ripped it up. Told me i didn't do it correctly and made me fill out 2 withdrawal slips from my account each for $40. Never in 4 years have i been told i filled out my withdrawal slip incorrectly when doing this very same transaction. To make me fill out 2 withdrawal slips like this was beyond reasonable for a simple transaction.

    Day i decided enough! Had a union bank rep do a pending debit "release" directly with the merchant on the telephone who was trying to credit my account back for a charge that had not gone through yet (in pending status) and union bank put the "released" charge through the account anyway and debited the account and paid the merchant. Now union bank is claiming that it is the merchant's fault and they committed fraud. Huh?

    Recap: union bank rep does a release on the pending debit directly with the merchant on the phone and union bank pays the mrechant and it's the merchant's fault!!! They are now telling me th

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  • N
    Reviewed By Nick+Girgis Feb 20, 2014

    My banking experiance latley is terrible.

    I have done busiess with Union Bank since 2002 as business customer. Since 2012 change in the account interest from 7.5% to 10.5% for no reason. bank charges to checking account claiming to cover overdraft that was not true. Exceeding charges that they would not give back the credit to the account. This is just to be brief.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
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