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About Wells Fargo

Wells Fargo & Company is a nationwide, diversified, community-based financial services company with $1.3 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com and wachovia.com), and other distribution channels across North America and internationally. Wells Fargo acquires Wachovia: Effective as of 11:59 pm Eastern

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Customer Service Number

1-800-869-3557

Average Customer Reviews

2 out of 5 marks for 760 reviews

Poor

Bank Financial Health

Texas Ratio

Fair

Bank Fees

According to National Average

Poor

Interest Rates

According to National Average

Fair

Number of Locations

According to National Average

Good

Mobile Bank Services

Mobile access (iPhone, Android or Website)

Good

Wells Fargo Fees & Rates

  • Type Fee National average
    Monthly Inactivity N/A $6
    Non-Sufficient Fund (Overdraft) $35 $30
    Stop Payment item $31 $27
    Return Deposit $35 $16
    Domestic Wire Transfer (Outbound) $30 $22
    Domestic Wire Transfer (Inbound) $15 $8
    Non-Bank ATM $2.50 $1

Wells Fargo Reviews

760

Average customer rating

2 out of 5 marks

See all 760 customer reviews »

Most Helpful Customer Reviews

Andrew L's Profile Image

Andrew L reviewed Wells Fargo

Aug 22nd 2008 - updated: Jul 31st 2011

4 out of 5 marks

“Wachovia”

Great bank with a multiplicity of options. As a student, I appreciated the overdraft program which gives you a 'cushion' of credit for overdraft protection instead of innumerable fees.

There are definitely other reasons to use Wachovia, such as availability of ATMs, (almost) free-checking, etc. But these are the main benefits.

Is this review helpful? ▲ Yes 4 ▼ No 2

kelley h's Profile Image

kelley h reviewed Wells Fargo

Mar 11th 2010 - updated: Dec 12th 2011

3 out of 5 marks

“keep ur money, don't be ripped off”

we have had wachovia for maybe a year and since, whenever our direct deposit is set to be deposited they find ways to charge us fees. the latest they charged us nsf fees for funds that cleared our account and they fees that caused our account to go into negative, then they charged us more fees for having a negative balance. might i add, i called and spoke to someone months earlier to take off overdraft protection so if funds were unavailable the card would be declined. i would not recommend anyone to use this rip off bank and definitely don't do direct deposit.

Is this review helpful? ▲ Yes 9 ▼ No 0

Richard H's Profile Image

Richard H reviewed Wells Fargo

Apr 13th 2009 - updated: May 20th 2011

1 out of 5 marks

“deposit and charge manipulation.”

For the couple of months I have banked there, every single charge including checks would show up as pending, and then would finalize the next day (deposits are the same way). So I check my activity on the 8th, and 3 charges have came in as pending. Then on the 9th, a check shows up as having finalized on the 8th, and the 3 previous charges have bounced. Further, my direct deposit has shown up pending on Thursday and finalizes on Friday every week. This time, it doesn't show up on Thursday at all (but does show up pending on Friday morning meaning it will finalize on Saturday, a day late). Had I not caught this and done a direct deposit advance (which cost me 46$), that would have cost me another 12 bounced charges.

So I check with others at my work (this is an employee account), and I am the only one that got a direct deposit a day late. 2 people confirmed for sure that their deposit showed pending on Thursday.

I go in and talk to the bank. The first guy I talked to said, yes we will push larger checks back as they are often more important checks like rent (which of course causes many more small charges that have already cleared to bounce). He asked what I would have preferred, that they let the large one bounce? I told him yes. He went to talk to another employee. I walked over as I had not mentioned the direct deposit yet, and told him I had another issue as well.

This guy just changed the subject when I mentioned what the other guy had said, and he said that checks won't show in online banking till a day or two after they post. I tried to show him printouts that showed pending checks. I tried to show him a printout from the 8th that showed funds for the 3 charges but no sign of the larger check, then another printout on the 9th with the large check being pushed back to the 8th. He ignored all the printed proof I had. He never looked at my proof close enough to read anything. He called me a lair and treated me like garbage.

Is this review helpful? ▲ Yes 10 ▼ No 0

See all 760 customer reviews »

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