By  Updated on Mon Jul 28, 2014

Capital One to Offer Free Credit Tracker Tool to All Credit Card Customers

Capital One to Offer Free Credit Tracker Tool to All Credit Card Customers

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Capital One will join some of the largest U.S. credit card issuers in offering a free way for customers to keep an eye on their credit profiles. Already available through one of its credit cards, the company will expand access to its Credit Tracker tool to all Capital One personal credit cards.

Credit Tracker was first introduced in 2012 for customers with the Journey Student Rewards credit card. Currently Credit Tracker tool is powered by Credit Karma, a third-party company that offers free credit-monitoring services. With the tool, cardmembers can check their TransUnion credit score and credit profile on a monthly basis.

The new Credit Tracker tool will no longer be powered by Credit Karma, but it will offer many of the same features.

“These features will help customers more fully understand their credit standing, and provide actionable insights on ways to maintain and improve it,” said Sukhi Sahni, a Capital One spokesperson.

Regular Free Credit Scores

Capital One plans to launch the Credit Tracker tool for all Capital One consumer credit cards within the next few weeks. It will be accessible through online banking and Capital One’s mobile banking applications. The tool will not yet be available to store-issued and partnered Capital One credit cards. “We will be working on making it available to all customers over time,” Sahni said.

The decision to offer the free credit-tracking tool comes alongside the call for the entire credit card industry to provide free access to consumer credit scores.

“I strongly encourage you to make the credit scores on which you rely available to your customers regularly and freely, along with educational content to help them make use of this information,” said Richard Cordray, director of the Consumer Financial Protection Bureau, in a letter to credit card issuers. “We consider this to be ‘best practice’ in the industry.”

The Educational Score

Last year, Discover and Barclaycard US began offering free monthly FICO credit scores to credit card customers. If purchased directly from myFICO, a FICO credit score would cost $19.95 each.

Capital One’s Credit Tracker tool does not provide a FICO score. Instead, it uses a credit score developed through a proprietary model by TransUnion, one of the three major credit bureaus. Although the TransUnion credit score (called the TransUnion Educational Score) may not be the standard credit-gauging metric used by lenders, credit card customers can still use it to monitor the changes to their credit profiles.

“The free FICO score, as leveraged by some other issuers, is limited to the score and two factors,” said Pam Girardo, a Capital One spokesperson. “By using the Educational score, we are able to provide much richer information to our customers to include six factors, a credit report summary, a credit simulator, bureau alerts, and insights about what’s driving their score.”

Given the heightened sensitivity to card fraud in the light of numerous retailer security breaches, more consumers are learning about the importance of keeping a close eye on their credit. As major credit card issuers start to offer credit-monitoring programs, it is likely that others will follow.



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  • doctorofcredit

    Kind of embarrassing not to be offering a free FICO score when all other card issuers are making this standard.

    • wampdog29

      Yes, exactly. I just started this service today on my card as well as my wife’s and even though mine is almost identical to my real FICO score, my wife’s is almost 100 points lower… at first, I didn’t realize this wasn’t a real FICO and I freaked out, but now that I am learning it’s fake, you might as well just use Credit Karma or Credit Sesame…..

      • Simon Zhen

        You’re right, Credit Karma (the former partner with Capital One on this tool) and Credit Sesame will work just fine. The slight convenience may come from that customers don’t have to deal with another website/service and log into another online account to check their credit.

  • disappointed

    I signed up yesterday, got email of change in my score. so went to capital one website to log on , only to find out that there is no link and no one in customer service can help me because this feature is being provided by a third party…. very sad company, thinkin I should leave capital one all together

    • Simon Zhen

      The feature should be accessible through your online accounts by now. Also it is accessible through Capital One’s mobile banking apps.

  • Nostradamuz

    The free credit score from Capital One is a FAKO score. Please, Capital One cardholders don’t want it. We want a monthly free FICO SCORE. You have money for that goal.