As a long term customer of Bank of America, a recent transaction that once took one week is now entering it's fifth week as unresolved. I have made three additional personal visits to my local branch, four contacts with the call center (two of which were disconnected in an attempt to transfer me because THEY did not have my branch's correct phone number- really?). The call center is answered by a foreign sounding accent person (probably no where near America), I had two different very patient supervisor level persons at the next level up from the call center send e-mails on two occasions to both Bank of America branch parties AND their regional Vice-President's.
I was told by both of those supervisor in very supportive language a verbal "assurance" each time that the expedited level tagged on their email on my behalf as a customer would get the transaction resolved in 24-48 hours (on which planet? One farther out in space?). At week three my local branch assistant manager, who coincidentally isn't at my branch this week (was he a trainee?), assured me resolve would occur by Tuesday and today is Wednesday past promise.
No branch answers their phone anymore, they are "with a client," so a call even amongst employees of different branches is diverted to the (foreign based) call center, thus, even employees of Bank of America can't get in touch with each other unless it is via email. Who is tending the shop? Go to a local bank that answers their own phone, has a staff of stable employees at the location, and is not outsourced to a call center. DO NOT open an account with Bank of America.
They are no longer the bank of my many years loyalty. Within a matter of months I will divorce myself of Bank of America. They are no longer my local bank, do not keep a stable consistent local work force, and cannot efficiently resolve what a call center supervisor herself described my transaction to be an "easy transaction." The are loosing my business. Stay away.
Definition: a rule or rules giving guidance on how to behave in a situation.
Not rules governing a situation.
Having had mortgages with BoA and still having my primary residence mortgage w/BoA,I applied to refi at a lower rate. Currently paying about $1000.00 mo., refi would be about $600.00 /mo.I have never been late or skipped a payment in my life. BoA tells me their guidelines say I cant afford a mortgage payment of $600.00/mo. REALLY ? I am slowly removing all my business from BoA. What a bunch idiots !
Actually not giving one start even but there is no option for 0.5 star. They just set fees for something so randomly and then keep charging without notice. they don't even bother to reimburse even if they haven't informed to customer and they don't care about customers even. They just reply do whatever you would like to but we will not reimburse. Their customer care representative even do not have enough information they they will just give different answers as they are not on same page for same issue. Worst experience with this bank and thinking to close all accounts with this bank. Wells Fargo and Chase are far better banking services.
They just take EXTRA charges when ever they want. Then go to a dispute and you never get money back. Been disputing a charge since April... 5 months later paid for it again. Paid twice for something I sent back with tracking number and they double charge me. Worst bank in the USA.. they need to go bankrupt but won't because they double charge their customers
This bank needs to care a little more about his customers who are paying their salaries.When they make a mistake, admitted and corrected in a reasonable time and manner.I made a payment to this bank, they did not credited to my account, went back to the bank with the receipt, they said that it got corrected,that I would receive a new statement. The only result was that they cancel my credit line and did not credit me anything for the payment I had made. This is definitely the shittiest excuse for a bank I have ever seen.Should have been left out to die for the way they treat customers.Unsafe at any speed.
I called in because I made a deposit at the 2305 East Cesar E Chavez Avenue, Los Angeles, CA 90033, to make at deposit before my the day had ended, which the following day I still got a fee, there are no signs posted that you must make it before 8pm any where on that atm (Which I still have pictures of on my phone). So I called in to get it taken off of my account, both people refuse, because it applied correctly according to them. Both were extremely rude, and talked over me, just seemed like they didn't care at all, The Manager would not address my concerns at all, all he did was point be back to the terms of my account, which I pointed out to him the technology did not exist when I opened the account so they were not in my terms. he just still refused and said there online, like anyone has time to go look at every page of the online website, he did not once show any empathy and sounded like he was just having a over all bad day.
Totally disgusted with this bank,. 10c overdrawn and they charge $35. 00 customer service sucks people are rude and ignorant! It's time people moved to banks that care!
I have heard nightmares about BofA, but I have to say that my recent experience with Bank of America has been nothing short of excellent. When I recently needed a Home Equity Line of Credit, I shopped Wells Fargo, Chase, US Bank, B of A, and a couple of credit unions. I am a current customer of Wells Fargo for 20 years, and I have to say they were the absolute WORST. They did not even call me back to discuss what I needed after I applied in branch. I dealt with Bank of America over the phone, got a quote right away, filled in information online and sent documents, and through each stage of the process each customer rep I dealt with at BofA was professional, cordial and efficient. I also liked the fact that all my documents could be submitted online, and the status of my loan could be tracked online from beginning to end. It is not often that I review companies, especially in the banking sector, in a positive light. I would give BofA an A, and Wells Fargo an F, for how I was treated. I am thinking of moving all my business from WF to BofA after my experience.
I had an issue with a paypal transaction for a purchase I made, my Bank of America checking account was debited for the paypal payment. I discovered an issue with the item purchased using paypal. I contacted paypal and the time allowed had elapsed for them to collect so they said if I would file a claim with B of A they would refund to them and I would have my money back. They gave me all of the info required to provide to B of A including a reference number that would trigger them to issue the refund to my account, easy fix, right? Not by any means, I contacted B of A, filed a claim, week later received a "form" letter that they had denied the claim and if I would contact them they would provide the documentation and correspondence used to make the decision. I called and talked to claim rep and asked for review of docs used to make decision, rep could not find a thing and starting reading the "form " letter I had received back to me. I asked if they had contacted paypal regarding the issue and if they had reviewed the paperwork I had sent to them, rep stated they had paperwork but could not tell me what they had done or how they made the decision. I had already contacted paypal management rep and verified B of A had NEVER contacted them. I asked for a supervisor and rep said she was one, would elevate as I had requested. She asked me for a phone number so claims dept could personally contact me, never received a call, just another "from" letter a week later saying claim denied. No wonder they are rated again for the 6-7th year as the worst Company in America for customer service.
See other sdill post--- Update... after my 3 month nightmare. Still no resolution. I had to reapply for my card to be opened. They pulled me 3 times, making my credit score go even lower. They did reopen it to exactly the same way it was. No changes in % or anything. August stmnt had all charges reversed and yet still showed a cash advance with new % added. They were supposed to take away the cash advance thus no new %. They credited it back last month. I need to call again for have the cash advance and new % removed. I am exhausted by their mistakes and lies. But I will not give up. I still have 2 delinquent payments on my credit report, 3 hard inquires, a closing, and a reopening. They are the WORST EVER EVER! Estimate total hours spent 15+ and 20+ phone calls so far. WORST credit card bank EVER. Eleven years I spent with these incompetent, lying, jerks. I have spoken with many supervisors that don't care either. Friends have closed $20,000.+ in accounts and loans so far. I tell everyone about B of A.
From October 2012 to March 2013, Bank of America would have many excuses not to process my payment for my credit card bill. I would call customer service to pay part of that bill. I gave them my personal checking account number , (located on the front of my checks.). the next following month, I checked my bank statement and no payment was made to Bank of America. I called Bank of America to find out why the amount was not applied on my account. The customer service rep. told me that i gave them the wrong number on the check. I asked them that they should have call, e-mail, or text me of this problem. (COME ON), I think that I can read numbers on the bottom of a check, (Routing numbers). so I gave them the complete routing numbers again. And again the same thing happened again. This went on for at least 5 months. Finally I was able to pay, (IN FULL), the whole amount. now I have a bad credit mark on my credit score and they will not take them off because they show their records as accurate. Maybe this is a way to make extra money from late fees.
I have always enjoyed doing business with bank of America. They are always able to give me quick and accurate info regarding my accounts. The ATM is also my favorite thing about this bank. I rarely ever have to go into the bank, the atm can do everything. I have been doing business with them since 2010 and plan on doing business with them for another 10 years.
I was out of city and used my Credit card once. the day after I received a call with no introduction that said Your Debit card closed Then I couldn't see my credit account online when I came back I called the bank and I was told that was for security Well who's security? mine or the potential thieve? Imagine another person used my card in another city. You Blocked me online, not to be able to see what's happening to my account while the card is still OK to be used by who ever You kidding me?? They could at least call me and check if it was me?? At the end I see a "maintenance fee" charged in my account too ,which I don't know why is that?
More over, when look at my activities on line, any time in this couple of days I used my credit card , it shows the Type as "Cash Advance" not the regular. Cash Advance from a credit card has charges!!!!!! No wonder why they never blocked the card.
I emailed the bank from the contact page within the bank account-online. They responded back to me almost in 1 week that I have to log in my account and send email from the secure page within my account / online.
Didn't I just do that?!?! so pissed off.
Contacted CEO office. no difference ...
-Customer service will tell you one thibg but other agent will tell something totally different
Recently I started the process of refinancing my mortgage through BoA to take advantage of the HARP program. The Bank of America mortgage representative mailed a packet to me using normal USPS services. The mail was delivered to the wrong address and sat on my neighbors kitchen counter for a few days. When I finally got the packet and opened it, the top form contained my name, social security number, date of birth, home address... every piece of personal information imaginable to conduct identity theft. I brought this to the attention of the mortgage representative and the Mortgage Sales Manager and all they were concerned with was making the closing date of the refinance and they blamed the Postal Service for the problem. Normal Postal Service is best effort deliver; everyone knows this and BoA should know it as well. At the very least they should have sent my information via certified USPS mail or Fedx that requires my signature and ID for delivery when handing social security informatio and even that is not the safest method. There are many ways to secure customer's personal information these day but for some reason Bank of America is more concerned with profits and commissions and not protecting their customer's personal information.
So if anyone is going to use Bank of America for home refinancing, you should be absolutely ***afraid*** of how they will go about handling your personal information during the process....
$31 it cost to order new checks. Are you serious??? Customer service is hit or miss and I have had multiple times where the 1-800 customer service has told me something to be told by the branch manager something different. Not worth the time or fees they love to charge at any opportunity! And the interest rates for savings accounts are a complete joke, don't even bother!
I have since January been fighting with BofA over a charge posted by a vendor with which I disagree. BofA has been anything but helpful. I asked the vendor both in writing and orally for an explanation of its charge and never received a response. I asked BofA to delete the charge on account of the merchant's lack of cooperation but have encountered nothing but snotty letters from its customer "service" department. I asked BofA to provide me with any information it itself received from the vendor and have received nothing. In its last dollop of snot, it informed me it had exhausted its efforts to resolve the issue and that it would not reply to any further communications from me. I am filing a complaint against BofA and have intentionally avoided using my BofA credit card for the last six months, a time period in which I entered into a lot of credit transactions, because I don't want to give that company any further money in the way of merchant fees.
I have never encountered such a lack of cooperation from a credit card issuer. I never asked to have a BofA credit card (BofA gobbled up the original issuer) and will never, ever, utilize Bank of America for anything, even if it's the last financial entity on the planet. What a miserable, consumer-unfriendly company. I hope it follows the route of other financial institutions in the last few years and goes under. Good riddance!
Worst bank experience EVER! Bait and SWITCH.
Bank of America promotion to get 10,000 Alaska miles NOT honored nor any other promotions. Waste of my time! Customer service at this location VERY inadequate. I did everything I was supposed to as a customer and Bank of America decided they would add a few new rules after I complied, including switching my direct deposits (and you know how much of a hassle that is) to their bank. This will be a number of reviews that I will be writing including doing a number of other "promotions" for them on my Facebook and elsewhere, including word of mouth. I will NEVER and let me repeat NEVER do any additional new business with Bank of America. My 10,000 points "promotion" for them is beginning .. NOW. USBank has been my bank for 20 years. Now I know why. This location just needs to be closed down. Again, repeat: Bait and Switch. That's all you need to know. Bad business to a good (and I mean GOOD) customer.
I'm constantly getting hit with ATM fees every month because I can't ever seem to find a Bank of America ATM in my neighborhood. This bank was great when I was in college in Boston, but in NYC it's a different story.
What's the point of using this bank if their rates are so low & it constantly costs me money to withdraw my own cash? I recommend making sure they have ATMs in your area before you open an account with Bank of America.
Their customer service has always been helpful. And their online banking / transferring money to friends is pretty straightforward. But it doesn't make up for the other issues.
Rude tellers -- managers who just want to offer you more bank services. This place is bad! Go to the one on 10th Street West and Ave K -- they excel at customer service!
I am surprised to see such bad reviews. I have had only great service from Bank of America. I switch 4 years back from another bank and haven't looked back. Since then I have added a savings account and a credit card from them. It's always fast and friendly service when I go to the offices and very personable (which is important for me). I have had no surprise charges or fees (of course I am very OCD on my accounts so I don't overdraw too often or have late payments), which was why I switched to Bank of America in the first place. The online page is simple and has tons of tools for budgeting and if I ever need help, I know its only a phone call away.
Speaking of helping, I went to talk to one of the accountants about rebuilding my credit and she helped me tremendously. She did not push any cards on me and was very good about explaining everything to me. I have her to thank for the credit score I have now! I am very sorry to hear the bad stories coming from other customers, the local branch where I live must be the only good one!
Worst bank ever.
After being a customer of credit card service for 10 years, I am finally calling it quits. I used to be a card holder of MBNA back in 2004 and they were bought by Bank of America. Ever since, it's just a constant battle understanding what they say and what they do. The details are not fully disclosed or clearly laid out.
I am pretty sure they will be hit by a class action suit any time now since they are doing a lot of "financial engineering" to charge customers unethical fees and penalties. I just don't understand what they say and each representative says different terms. Even their own customer service folks do not understand how their financial products work.
On top of all this, the customer service is horrible. Hopeless. I am out.
I was a few months from getting 200K mortgage and customer service on 6/6/2014 was just terrible.
I over drafted $4.76 and they couldn't refund my fee due to giving a few back more than a year ago.
I am fed up with Bank of America and I tried in a very very nice manner to tell them that if I couldn't get my fee back that I would go elsewhere after 14 years and the customer service manager literally said he didn't care at all.
I have never wrote a review for any company at any time in my life and I was so disappointed that I refuse to bank there anymore. there are several banks that will give me $100 just to sign up and they couldn't give me my $35 back. Unreal!
Good Luck to all you Bank of America customers, I will never again.
I recently realized that I was being charged a $12 per month maintenance fee even though I had been told I qualified for maintenance free checking since I get more than $250 in direct deposit to my account each month. When I went to Bank of America to find out why this was happening I was told that it only counts if there is one single direct deposit of at least $250 made to my account each month. Because I am working multiple jobs and receive four separate direct deposits per month of about $200 I do not qualify. When I asked what the bank could do to help me they continued to tell me the only other option was to keep a balance of $1500 in my checking account at all times.
After all of this I sent a complaint via their online messaging tool for my account. In less than 24 hours I received a call from a customer service representative who had taken the time to research my account and understand where I was coming from she then refunded me for the past six months of maintenance fees and also put a one year waiver on my account to prevent me from continuing to be charged the maintenance fee. I am incredibly happy with how they responded. My only complaint is that I didn't receive the same excellent service when I went into the local branch.
If you want to talk to somebody at Bank of America, try talking to a computerized message that says the same thing over and over and over. I never knew I had phone rage until I dealt with Bank of America.
Customer service -- not to worry because they have none. You are not treated as a human being at Bank of America.
If you can contact a representative by chat messaging, don't expect results. They have canned answers, typed by people overseas. One of my favorites is "I completely understand your frustration, but there is nothing I can do". Really? Why do I care if you understand my frustration!
Bottom line is they don't give a flip about you or your problems with them. All you are is a dollar bill in a rich banker's pocket.
So before I left for a month long trip to France from the US, I called the bank for two reasons, one to see if they could offer me a debit card with a Smart Chip and the man I spoke to had no clue what I was talking about he thought I needed technical service and transferred me to them, technical service also had no clue what I wanted an referred me to my local branch, honestly at this point I gave up on the smart chip as my boyfriend's card from a credit union had one so I figure we would be ok.
The second question I had required a second call since the first issue was too confusing for those representatives. I wanted to know if I would incur any fees while traveling the only information I was told was that as long as I used the BNP Paribas ATMs I would avoid a $5 dollar fee. So I figured other than the exchange rate difference I was good. Was I totally wrong, upon my first day I went to the ATM got my money out and I was good, but when I looked at my online account several days later I noticed a fee for about 3% of the amount I withdrew from my account.
I immediately got online and used the chat feature since international calling is expensive, the woman on the other end of the chat then explained to me that every international transaction I made would incur this 3% service fee, I was not happy since I was not advised about this the first time I spoke with them but since this is a company policy nothing could be done about those additional fees.
My recommendation to any one traveling with at Bank Of America Account is don't do it, look into a credit union, my boyfriend who is traveling with me has only received about $5 in fees compared to my $50 and his card has a smart chip so it actually works everywhere and my BofA card does not so lots of places do not even accept it, to be honest after this experience I am considering ending my almost 10 year long relationship with this bank.
I financed a new vehicle with Bank of America and was trying to make my payment over the phone with a check. Everything was automated, which went great until I entered the wrong amount. It would nor could recognize the word "no", but it hadn't been a problem with the 20 previous"yes" answers that I had given. Anyway, it finally put me through to a live person after a 10 minute wait. I couldn't hardly understand him, English was obviously a second language for him. He did say that he could help me get the information submitted and would be glad to help, but there was a one time fee of $15.00 for you to be able to utilize their "live agents". I have never been so upset or surprised at any type of business charging for customer service! He said that I only had to pay it once and then I could use their live agents all that I needed, without any additional fees.
To say that I gave him a piece of my mind is an understatement! I asked him why would I pay them so that I could pay them! He didn't have an answer, but did ask if he could help me in any other way. I told him that he absolutely could not, I wasn't sure how much it would cost! I told him to transfer me back to the animated system, if I wouldn't be charged, if so, I could call back free. He did transfer me, but I will be looking and checking to see if there was any type of charge. It honestly wouldn't surprise me!
I don't know what happened to helping your customers, to keep them happy and returning. I guess that I was wrong when I assumed that the interest that we pay against our loans compensates them for that! Just wanted to give everyone a heads up of what to expect from Bank of America if you need help! I know that I will verbally tell everyone that will listen about this experience!
For months now the bank tellers at this branch have been hounding me every visit to apply for a Bank of America credit card. I told them that I had one but they kept insisting that it was not truly one of theirs since it was through a subsidiary and had a college logo on it. They kept pressuring me to get their card stating the points were better and such. I did not and do not need another card and was happy with the one I have and kept telling them so. I needed to look in to a bank loan for $7000 dollars of closing cost on a home I was selling.
I approached Bank of America and they sent me to the loan officer. He stated that they no longer do personal loans and that I needed to apply for a credit card. I explained that I had one through Bank of America and that all I needed was a credit extension, since my current credit limit was $5,000. He said that I could not get a credit extension but the new card should cover it and have 15 months interest free. He also stated that he could not evaluate my credit or approximate credit limit until after I applied for the card but we did not have to complete the processes so no card would be issued and it would not effect my credit.
After completing the application was approved for another card at $2000 which I did not accept. He stated I needed to sign a form that authorized him to do the credit check but the form said that I accepted the card. I disagreed and scratch that portion of the form off and only approved the credit check. Two days later I called the card co and they said that I was approved. I told them to cancel and they said they could not. I called the bank manager to cancel the card and she said they would and would call me back. A few days later, no call, and a credit card arrives. I am on my way back to the bank to talk to the manager.
Why must I apply for a credit card to request a loan? Why do they have to lie and pressure people to get their cards?
You can never a get a hold of anyone at this bank. No one ever picks up a phone. Phone system stinks too. No at all satisfied with this bank.
Bank of America gave notice of a new Blackberry mobile app and the subsequent withdrawal of the current app - making it impossible for those of us with older Blackberry models to have any mobile app. I complained via the message board in my account and after receiving a milksap response "valued customer blah blah blah" I let them know I wasn't happy at not having my specific questions answered and requested escalation. On May 8 I received a response that it was being escalated - case ID provided - but if I didn't hear by May 15 to contact them - which I did today (giving them an additional 10 days to work on this). First agent simply didn't understand the issue after multiple attempts to engage him so I asked to be transferred to a supervisor. This was done without any handing off - i.e.the supervisor didn't have any insight into the issue at all. When I suggested this was inappropriate and I wished this to be escalated the supervisor in return suggested I was upset and I should not be taking it out on him (which I was not). At this point I asked to be transferred to an agent in the US. So Saul from Guadalajara said "good luck" and transferred me to a line which spoke repeatedly in what I assume is Chinese (or Korean, or Japanese perhaps?) and then lapsed into dialing tone after 90 seconds. Of course he needs to be fired for this but as it is absolutely impossible to speak to anybody at Bank of America, or have them take any customer complaint seriously he will probably get away with it. What does it take to speak to a real human being at BoA?