It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.
I received notification my card was compromised. I called in and found out it would take several days to get a new card and I was going on vacation so that would not work. Went into branch to get temporary card. Spent an hr and finally received temporary card. I used it at ATM-It worked fine. got back to work and called to flag acct that I would b traveling outside of U.S. The card had wrong expiration date entered! I called cust service-they said I had to go back to bank and get new one issued! Ok to save time, I called branch to speak to the rep who helped me. The manager Dina was a totally RUDE individual. She did not let me explain the problem or speak with the rep. She never empathized with the frustration I was having trying to get a temporary card. I was calling to expedite the new card again, so I could just come in give them the old card and sign and pick up new card so I could get it activated correctly and flag my account for my vacation to avoid future problems. Of course she pretended to take my name and number down after I insisted on having the rep call me, since she was too rude to deal with! Needless to say I never received the call back from Greg my "personal Banker" WHAT A JOKE OF CUSTOMER SERVICE! I FILED A COMPLAINT WITH B OF A AS DINA IS THE BRANCH MANAGER. I I could give them a negative 0 I would! She made a problematic situation more difficult and frustrating instead of helping me resolve the issue...
I tried to contact a customer service agent. IMPOSSIBLE. A reoccurring payment did not reach its destination. I wanted to put a stop payment and reissue. 2hrs on the phone, 7 agents. NO one could help, kept getting put on hold. UNACCEPTABLE. THE WORST. This bank IS NOT RECOMMENDED.
Okay, I understand that has become common practice for some major banks to fingerprint non-account holders when cashing checks. But yesterday, I was there with my father, who had written the check to me. I provided my AZ driver's license, the ID# was typed into their computer, and then was asked for my fingerprint. I said "no, absolutely not." And my Dad, who has five accounts and banks exclusively at this location, backed me up. He identified me as his son and told them there was no reason for a fingerprint as I provided one the last time I cashed a check there. Clearly, the fembot at the counter had no notion of the idea of privacy or freedom (and I am a modern Democrat) that we once enjoyed before 9-11. Josh, her manager, came to her rescue and asked how he could make everyone happy. We told him he could make an exception and cash the check without a fingerprint. That was against bank procedure. When I asked what happened to this biometric information, he was unable to explain, but maintained that when he was hired by Bank of America he had be fingerprinted, as well. Well I'm sure he had to supply a blood or urine sample as well. Is that's what's next for non-account holders trying to cash a check with the check writer standing right next to them. After arguing for several minutes, my father finally crossed my name off the check and replaced it with Cash, initializing it twice because they weren't sure once was enough. Worst banking experience I've ever had. Please boycott Bank of America. The bank received $45 billion as part of the bailout and is still being investigated and fined for bad business practices that caused the financial collapse originally. Why aren't their executives fingerprinted and put in jail?
Can't go into detail about all of my bad dealings with this crappy bank, but I've been dealing with them for 30 years and for the last 15 years they have been the worst bank to deal with in Southern California. Awful! If you have a chance to deal with another bank such as Union Bank or Citibank where business dealings and customer service blow B of A away then do so. B of A really SUCKS!