Wait time is the longest of any other banks
Customer Service reps have left me waiting various times for up to 10 minutes (which is ridiculous in this tech age)
I get nowhere half the time and just give up on my rep and call back so I can get another rep to help
Reps have outdated web help
this bank is full of excuses, every time you call customer services they give you different info for the same issue. bottom line is i wouldn't go for it even if it is the last bank in the whole universe.
I put a large amount of money in my account to pay for one of my school fees. I thought that everything was taken care of, because there was enough money in the account to cover all the money that the school wanted from me. The school took money out of my account, and I was okay with this, because I thought everything was taken care of. This was not the case.
Bank of America took over a week and a half to process that amount of money. They also put a hold on my account. Then when the school finally took the money that I owed them out of the account, Bank of America told me that my account was overdrawn! This frustrated me, because there was enough money in the account!
Then they started adding overdraft fees onto my account.The overdraft fees were completely unnecessary; it was not my fault that the bank took too long to process the money. The overdraft fees started to build up, and I owed the bank $75, even though there should not have been a problem
I called customer service and was told that I would be refunded for my fees and that they would have everything taken care of by the end of the day. Yeah, right. It took them another 5 days to figure everything out, and I had to call them multiple times to make sure they didn't screw me over. If I hadn't been carefully watching my account, I would be in trouble.
Oh, and here's the kicker: while they were processing my money they told me that I had to wait for them to process the money before I could make any purchases. This was not a problem for me, because I am a college student with supportive parents. But, what if I was a single parent that needed to buy necessities for my children? A week and a half is a long time. They were lucky I didn't need to buy anything important.
But, this entire fiasco screwed me over with my school. I now have overdraft fees for my school, because of the bank's screw up! I'm unable to register for my classes, because of the bank's error. So, now I have to figure that out too.
I am very unhappy and disappointed with the service that I received from the teller, Cecilia and her supervisor today 4/19/14 at 11:15 AM. I have been banking with BoA for many years and I should be entitled with a service that is pleasant, unbiased, non-racial, clear explanation, friendly and happy environment whenever I go to the nearest BOA banking location. Instead, Cecilia was a total opposite of my expectation. She gave me attitude instead of clear explanation to my question. She was not paying attention and she made me think about closing my accounts with BOA. I walked out of the bank disappointed and upset.
In spite of rising fees and some rude personnel, I have kept my accounts at Bank of America for 30 years. The rude, condescending treatment I got today is causing me to reconsider.
In February someone fraudulently charged pornographic materials on my debit card. I saw it within a few days looking at my online account. It took three different phone calls and talking with half a dozen people make a complaint and cancel my debit card, with a new card sent to me. Today I looked at my account online and I saw that Bank of America had canceled the credits they had given me for the fraudulent charges. I called the customer service number an waited on hold for 20 minutes to talk to a representative. When I finally reached that representative, he told me that the credits had been canceled because I had failed to return paperwork to Bank of America. Since no one had told me I would receive documents which would need to be completed and returned, and I received no such documents, I was surprised. The customer service representative told me he would transfer me to the fraud department. There was another 18-minute wait. The fraud representative treated me as though I were a slow-witted three-year-old. He interrupted me when I tried to describe the problem and told me that if I checked my statements I would have seen that the merchant had given me a credit so Bank of America canceled theirs. Since I had received no communication and no funds from the merchant, I was surprised. I am a well-educated professional woman and I resent the arrogant, imperious attitude this man exhibited toward me. One would think that Bank of America could find employees who could treat customers with respect, but apparently they cannot. USAA here I come!