I recently had an issue with a creditor withdrawing unauthorized funds. I used the online chat was helped through the process of applying for a new debit card to ensure no further drafts were taken out and then given the claim number to get the money back. The person i chatted with waived the $5 fee for a new debit card and sent it right away and was helpful and personable the whole time.
The person i spoke with about the claim was very helpful and efficient. I have dealt with two banks before and by far this was the easiest claim i have ever made. The money will be in my account tomorrow which is wonderful for someone living paycheck to paycheck!! The level of professionalism and empathy i have received during this and other transactions have made me a customer for life.
I have heard nightmares about BofA, but I have to say that my recent experience with Bank of America has been nothing short of excellent. When I recently needed a Home Equity Line of Credit, I shopped Wells Fargo, Chase, US Bank, B of A, and a couple of credit unions. I am a current customer of Wells Fargo for 20 years, and I have to say they were the absolute WORST. They did not even call me back to discuss what I needed after I applied in branch. I dealt with Bank of America over the phone, got a quote right away, filled in information online and sent documents, and through each stage of the process each customer rep I dealt with at BofA was professional, cordial and efficient. I also liked the fact that all my documents could be submitted online, and the status of my loan could be tracked online from beginning to end. It is not often that I review companies, especially in the banking sector, in a positive light. I would give BofA an A, and Wells Fargo an F, for how I was treated. I am thinking of moving all my business from WF to BofA after my experience.
I have always enjoyed doing business with bank of America. They are always able to give me quick and accurate info regarding my accounts. The ATM is also my favorite thing about this bank. I rarely ever have to go into the bank, the atm can do everything. I have been doing business with them since 2010 and plan on doing business with them for another 10 years.
I was there to collect my routing and account information for autodraft for the gym.
I worked with Vera H. Willis, Officer, Assistant Manager, Northeast Banking Center.
She came to help thin the line,and answer any questions people had.
She was very helpful, most importantly polite and informative.
She answered all my questions, and also made me aware of how I can keep my information secure. It was a vital piece of information that I probably should have known, but didn't.
She held no judgment.
I was very happy with the service I received.
Bank of America has listened and learned. They actually care about their customers. I have had bad experiences with them in the past, but was surprised at how much they've improved. They are the largest bank - very good policies - but fees can be triggered easily, but they are pretty good about giving courtesy refunds. Very nice employees, and I would trust this bank with my business. They actually care! I did not like BofA's "FIA" back in 2008 and felt they were horrible; but for banking and even credit card services now it seems as if they have improved since then. I would say they are a 5+.
Well, how shocked would you be to find out that on every check that goes out from your checking account has the ITF and the name of that person! Why would a check sent out need to have that information on it? Whose business is it who you have your money entrusted to?
Oh, if you have any questions on that account and elected not to speak with someone in another country, then plan to spend at minimum a hour and a half waiting on the phone. Please!
We've been a customer since 1993. We had a $50,000 business line of credit with bofa with a $0 balance for at least 2 years. When i came back from vacation out of the country, i noticed that there was a draw of $10,000 against our loc. I immediately called bofa and asked who withdrew the money and asked where the money; it didn't show in our bank account. Bofa couldn't answer me so i asked that the loc be frozen until i got an answer. All they could tell me 3 days later was that it was a teller error (they entered the wrong account number). Two years later i needed to access our loc. They said it was frozen. I said yes, i know, i froze it. They told me hat if i wanted to access the line i have to go through an approval process all over again. I told them to shove it and got a $120,000 loc elsewhere. They had the nerve to send a rep to get my business back.
I have been with other banks in my lifetime and bank of america has been the only ones who actually care for my banking experience. Other banks have left me in the dark without answers while bank of america fixes issues instantly. I'm truely greatful to be with such a proffesional bank.
Have had BofA for 2 years and never an issue. Friendly and fast service and great ease of use. Great Job guys!
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america
If you're looking to open a simple checking account, go with bank of america! They are great!!! Not only do they have convenient no charge atm everywhere you go (down in subways, in mall, airport etc), they offer great online banking services!!! Plus, the customer service is super smooth and very efficient!
A great big plus is that when bank of america offer 0% charge over-sea international atm withdrawals in several countries! I recently travelled to china, and boa is partner with one of the better bank branches of china - constructional bank - i was able to use it for free!! And boa keeps great security, i never had a single problem, rather, they would be monitoring my online banking activities 24/7! I love it!!! Go with bank of america!
I have a mortgage, home equity line, credit card and checking account with boa for the past 5 years. I have always paid my mortgage and credit card payments on time and have never had any problems. I have 0 bank fees for my checking and savings accounts. The customer service at the banking centers have always been excellent. The online banking is very user friendly and east to navigate. Boa also gives alot back to my community which i think is great!
Every experience I've had with Bank of America was wonderful. People accuse the bank of being thieves and stealing money. um NO! If you have $8 in your checking account and go spend $50, thats not the banks fault. By law the bank (all banks) have to notify customers of fees so its not a shock when you get a fee. Learn how to bank and manage your money and the bank wont be such a crook. People just want to blame someone else because they are careless. Banks need to make a profit too otherwise they would go out of business.
I have used BoA since 1990 and my father used it before me!
i have accounts with other banks so i am not biased!
BoA has always gone above and beyond for me and solved my problems if any arose.
there was one such incident where ebay/paypal took out an amount that was more then the total on my account. and what was worse is that for some reason they took out the total amount in two transactions
which means that i overdrew TWICE!
i went in and seen my local BoA branch and they promptly removed the fees and let me hold a negative balance for a few days until i got the money!!
THIS IS A CHECKING ACCOUNT!!
for anyone who has had trouble with this bank it all does depend on your attitude and the customer service rep you get!
don't give up never lose your "cool"
if you feel that you are losing the battle switch to another REP!
and when all else fails and you've spoken to EVERYONE and there is no one higher...
LOSE YOUR COOL! lol
I can't believe people are complaining about overdraft show me one bank that does not charge you for it. If you have your finances in order meaning making sure that you have enough funds to cover your bills you should be ok.
Now lets talk about BAC Experience:
I don't like to go to the branch since I live in NYC and it always crowded no matter what bank you use. I opened account online in 15 min with no issues
They don't charge me any fees for my checking or savings account since I have direct deposit I was able to link my external accounts with ease and transfer money into BAC checking account for free ( if you need to transfer out use your other bank /brokerage transfer in which most bank don't charge for) I do my online bill pay with ebills which awesome and easy to track I can also send a check to individual person using bill pay if needed and track that online( I use account for a year now and never had one issue with bill payment). You can see all your statements online I believe for at least 18 month. They also offer aggregated service where you can link all your accounts from investments, credit cards to 401K and have one picture of all your net worth.
Another new feature that I've just noticed you can actually add new pay from account by linking other bank checking account and use billpay feature to pay from lets say CITIBANK you don't see your other account balance but still if you want to keep history of all your bills in one place but at certain moment don't have enough funds in BAC account you can then pay with other bank that you just linked in.
I think overall all they have the best online experience I tried other banks Chase,Citi, TD Bank HSBC and even though they have some of the same features BAC seems to me have much better user experience online versus other banks
The reality is that finding good customer service is extremely difficult these days and I'd rather do things online then talk to someone on the other side of the world
As a first time bank account holder, I have to say that the Bank of America has made it effortless and straightforward to open up an account and keep track of my personal finance. The Bank of America is great for college students with simple needs like depositing and withdrawing money, and has a branch located near many college campuses with great customer service and quick procedures. As long as I have my pin and card ready, Iâ€™m good to go.
Aside from average customer phone service, BofA is a great bank. The online banking is the best around, mobile banking is very convenient and the million credit/debit card options are great. Their loan rates are also very competitive for auto and home.
I have only banked with BofA, and have never had a major problem!
ATMs are everywhere, check card works everywhere, everything just works.
If you can, keep enough in checking and savings to avoid monthly fees.
Interest on savings is low - so put most of your savings elsewhere.
Customer Service is just like it is at all other mega-companies, but I've been with them since they took over Fleet Bank and I've not had any problems that weren't easily resolved.
I have been B of A member for almost 15 years and I have not had any problem with them.
I have baked with Chase, Wells Fargo, and Citi. Why so many banks you asked? Well I moved very frequently in my younger years. I looked for the closest bank to my house and work. I have nothing bad to say about the other banks (except maybe wells Fargo) but BofA definitely is the best of the bunch. There is a bank of America everywhere I go, I have two credit card perfectly tailored for my usage. I started my relationship with BofA with a student account which fit perfectly with my school expenses and all. Once I turned 23 I was told by one of the teller at my local branch that I should talk to a PB so that they could better accommodate my banking needs. I got was presented with different options and I chose the best for myself. I have visited branches in 7 different cities and they have all lived up to high standards in terms of customer service. The fees are not the best, but all the big boys have them so I can live with that.
I'll be honest: I work for a major competitor of Bank of America, so I know the industry well, and what to expect out of a banking relationship.
I recently moved all of my accounts from my employing bank to Bank of America after I had a dispute - as a consumer - with the aforementioned bank (they made things right, but nevertheless, I will never do personal business with them again). Having a previous, positive experience with Bank of America, and having a credit card with them (also good experiences), I decided to give them a try as my primary bank.
I couldn't be happier with the service I've received. The local branch has the feel of a small, hometown bank - the staff know a lot of their customers by name, they know general banking preferences of their customers, and they treat all of them as if they're the bank's #1 customer. I have two Prima accounts with BAC, as well as a Cash Maximizing Savings account, and the services and features are perfect.
I have my brokerage investment and retirement investment accounts with BAC Merrill Lynch, and have received very good service with that division of BAC, as well. Thanks to my investment relationship, it places me into BAC's Wealth Management Banking Group, and I receive even more enhanced benefits and features (all check orders - standard or deluxe) are free, for example, and I also receive preferential rates and benefits on deposit and lending relationships.
All in all, I'm very, very happy with BAC. My first accounts were with WaMu, who simply didn't provide enough "premium" benefits; then switched to Citibank (I liked them, but I never really got that personal touch from them - I changed from them, however, only because they only had one branch in my area and thus it wasn't convenient - they still provided good service, however) and my employing bank (who shall remain nameless), and out of all of them, BAC trumps them all.
I may hear various negative comments about BAC, but I'm nothing but happy with BAC.
Friendly and helpful
I think Bank of America is the best bank. It was the first bank that I open an account with. When I first turn seventeen I was reluctant at first cause my parents were telling to go to chase because they had accounts there and something about them getting twenty five dollars if they refer someone. I was seventeen so instead of just going along with their suggestion I went around the neighborhood banks and see which ones I like based on customer service. The first bank I went to was chase because it was the first one that came in mine. I went inside acting like I was a regular customer, nobody even acknowledge and there was a lady standing right at the door. I stood in line for five minutes then I left. Since I was ruling out the bank with the best customer service I did not even bother with chase. The next bank I went to was Bank of America it was just across the street. Before I even step inside the front door I was greeted with a warm smile and a "good after noon sir." when you really look at it all banks operate the same but that small jester won me over. Iâ€™m 21 now and I am still with Bank of America and will always be with them. I called them Americas bank
I have never had any problems with bank of america. Love the mobile app and online bill pay. Also love that i can take a picture of a check to deposit straight from my phone and never have to visit a branch. Can't think of anything negative in my experience.
I hear a lot of poor opinions of bank of america from other people i talk to but i have had nothing but positive experiences. Our account had been compromised and they refunded all of the money that was taken fraudulently within minutes, before the paperwork was even done, and set us up with a new account to prevent further issues. They got us tons of information to help the police track the criminals who did it.
One other time netflix took our monthly fee out earlier than usual which resulted in some overdraft fees, but a call to the customer service was all it took to get it worked out. A great supervisor named teresa took care of the fees for us even when technically they didn't have to. I have had a lot of bad experiences with banks i am amazed at how well we have been treated by this bank.