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Bank of America Report Card

Overall rating score 48%
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Bank of America Latest Customer Reviews

Sandhu's Profile Image

Reviewed by Sandhu

Apr 16th 2014

3 out of 5 marks

Very rude employee Mr. Alex

I walked to merchant window without knowing that it closes at 4pm . Me Alex told me get into regular line very rudely as I have made a very big mistake. I hope he will learn to talk to customers better. My teller was very nice.

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moseshernandez's Profile Image

Reviewed by moseshernandez

Apr 12th 2014

2 out of 5 marks

worst experience banking with them and the customer service in this branch sucks. .

I closed my account Because of this branch... worst experience with this branch not one time but 3 or 4 times I been there even to cash my payroll checks they are unreal ..... because of this branch I would never open an account with BOA again..

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banksucks's Profile Image

Reviewed by banksucks

Apr 11th 2014

1 out of 5 marks

Very unprofessional treatment by associate BRIAN

Went to close an IRA CD - their renewal rates suck. Have done this multiple times in the past 6 months. The associate informs us that they would be withholding a 10% penalty - WRONG! Not if you reinvest in another IRA CD (which we would be with another bank). When I tried to explain that he was wrong he became irate and said, "Take your stuff and get out of my bank." Totally unprofessional. Called me an idiot. Other customers in the bank were appalled. One young man even came over to us and told BRIAN that he would be taking his business to another bank, because of the way he spoke to us. Filed a formal complaint with BofA corporate. We will be closing all of our other accounts.

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karina0502's Profile Image

Reviewed by karina0502

Apr 10th 2014

1 out of 5 marks

Disappointing worst Banking Exeperience

My experience with Bank of America "Disappointing"

I am very disappointed with Bank of America, I have been a loyal customer for several years now; never had an incident with them, but at the 1st incident that happens to me, Bank of America is quick to dismiss my case. Having my identity stolen, and make me liable for something I did not do.

On March 6, 2014 my identity was stolen from a pomp at a gas station near my home, where I entered my pin. I them when on about my day, until I realized $500.00 dollars had been withdrawn from my savings from one of Bank of America locations, and $641.98 was charged at a Macyâ??s Store Location all near my home. Once I notice those charges, I immediately contacted Bank of America Claims Department to make them aware of those fraudulent charges, on which 2 claims were opened. Within 1 week Bank of America determined those charges were by me since a pin number was entered at the time of the charges, and I was been held responsible for it. The claim center department never contacted me in reference to the claim, but yet determined I was liable.

At this point is April 10, 2014 over a month now and the situation goes on; the claims department customer service are not willing to help nor they care what is happening to me. I did everything I was told to do, I filed a police report, gave them my statement. In my desperation i mentioned to them, to please contact their Bank of America Location where the money was withdrawn to obtain a footage of who took the money, but to them is not enough evidence. It is very sad, I am a hard working American who lives pay check to pay check, who trusted Bank of America with my money and information, now my information is out there and no one cares. To have this happening to me, were Bank of America will not protect my money it is devastating, I has cause me a lot of stress and headache. At this point I will be reconsidering, my loyalty to Bank of America.

This could happen to anybody that is why, I want my story to be an exam

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Jtufu's Profile Image

Reviewed by Jtufu

Apr 9th 2014

1 out of 5 marks

On line banking using Mozilla Firefox has always worked until one day....

I tried logging in on the computer using bofa.com which had always worked, never fail. Well one day I tried logging in and it just rolling back to the log in page. So I thought we'll let me call support. Got someone that was named bob with a fake Texas accent who told me that the log in page of bofa.com does not exist and that it had to be a scam. I asked him if he could just try it on his computer for me that it is the official page and he said that he couldn't do it that I always had to log in using www.bankofamerica.com. I told him just look at what it is...bofa.com! He told me that was not Bank of America. So by now I was really pissed and told him oh my heavens I am shaking in my shoes and I just have to close out all of my accounts because for the past 8 years I have been looking at wrong info and not actually on the Bank of America web page. What a idiot this guy was, please don't tell me you have any idea what a bank is I thought and I told him how long did he have the name of bob and he couldn't answer me....it figures! Bank of America needs to get their ass out of a hole in the ground and get real, stupid idiots!

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