a few years ago i began having financial problems going through a divorce. i stayed in contact with BAC and they were "working" with me on my mortgage payments. they approved me for a modification plan in oct of 2012 which gave my family much relief. the next july i receive forclosure papers they said due to documents not being complete after a year later. they return july 2013, and aug 2013 payment. i did everything they asked me to do, requested modification to be reinstated ect... and got a lawyer. the modification was reinstate oct of 2013 never have missed a payment and again have done everything they asked. jan 2014 it should have been completed. they have not sent my perm papers and are now stating they we have not lived in our home and cannot confirm occupancy. they told my lawyer my home is board and not lived in. i am not aware of any home in my area that is boarded or in that condition. they asked me for utilities from nov and dec of 2013 which i provided and for the last year. now they are questioning why the amounts are different. they have ruined our credit and no chance to refi with anyone else. i just want this to be over.
Went there 3 times on different occasion and different times and every time the drive through was closed. This last visit I had it! It was 10:40 am and pouring rain outside and I had my baby in the car. What is the point in having a drive through and never have it open. Hate bank of america.
It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.
I received notification my card was compromised. I called in and found out it would take several days to get a new card and I was going on vacation so that would not work. Went into branch to get temporary card. Spent an hr and finally received temporary card. I used it at ATM-It worked fine. got back to work and called to flag acct that I would b traveling outside of U.S. The card had wrong expiration date entered! I called cust service-they said I had to go back to bank and get new one issued! Ok to save time, I called branch to speak to the rep who helped me. The manager Dina was a totally RUDE individual. She did not let me explain the problem or speak with the rep. She never empathized with the frustration I was having trying to get a temporary card. I was calling to expedite the new card again, so I could just come in give them the old card and sign and pick up new card so I could get it activated correctly and flag my account for my vacation to avoid future problems. Of course she pretended to take my name and number down after I insisted on having the rep call me, since she was too rude to deal with! Needless to say I never received the call back from Greg my "personal Banker" WHAT A JOKE OF CUSTOMER SERVICE! I FILED A COMPLAINT WITH B OF A AS DINA IS THE BRANCH MANAGER. I I could give them a negative 0 I would! She made a problematic situation more difficult and frustrating instead of helping me resolve the issue...
I tried to contact a customer service agent. IMPOSSIBLE. A reoccurring payment did not reach its destination. I wanted to put a stop payment and reissue. 2hrs on the phone, 7 agents. NO one could help, kept getting put on hold. UNACCEPTABLE. THE WORST. This bank IS NOT RECOMMENDED.