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Bank of America Customer Review

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Cunn's Profile Image

1 out of 5 marks

Reviewed by Cunn

Jun 1st 2012

Awful!

This bank's customer service is the WORST! They with hold deposits to charge a withdraw so that they can get the over draft charges. I have sat down with them several times to discuss that WITH my receipts in hand just to prove that I knew what they were doing! They are very rude on the phone and they charge far too much for anything and everything. I definitely would not recommend this bank to anyone!

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Other Bank of America Reviews

tempusernamemybank's Profile Image

Reviewed by tempusernamemybank

Nov 21st 2014

1 out of 5 marks

Four Different "customer Specialists" To Resolve A Problem!

Tried to resolve a common problem with my account in a chat window. Had to go through four different "specialists" to get my problem resolved. Had to explain my problem four times. I got tired of being turned over to a new person. I was not rude. What ridiculous service.

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Kevin1943's Profile Image

Reviewed by Kevin1943

Dec 18th 2014

1 out of 5 marks

NEVER PURCHASE FOREIGN CURRENCY AT Bank of America

I went to a Bank of America branch to purchase Mexican pesos for an upcoming trip. When the teller gave me the receipt for the transaction, I saw that they were giving me a little over 7 pesos to the US dollar. At home, looked up the exchange rate for that day and it was over 14 pesos to the dollar. I called the bank and cancelled the purchase. The manager said he had already put the order in but that he would send the pesos back. When the pesos arrived, the manager called to confirm my desire to cancel. He told me that Bank of America would refund my money at a lower rate. In the end, I was charged $80.00 for this cancellation. Never use Bank of America for foreign currency purchase. Their rates are unfair and the process is rediculous

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