MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
This bank's customer service is the WORST! They with hold deposits to charge a withdraw so that they can get the over draft charges. I have sat down with them several times to discuss that WITH my receipts in hand just to prove that I knew what they were doing! They are very rude on the phone and they charge far too much for anything and everything. I definitely would not recommend this bank to anyone!
I recently moved to Florida and wanted to be sure my account addresses and information was up to date. There was a line out the door for customers. The manager informed me there was a two hour wait to see a representative. So much for customer service. As a premiere customer, you would think they would like to keep my business. I will be moving to another bank.
After waiting in line 20 minutes, I was finally called over to the counter to make a deposit. The teller's name is Melissa and she was extremely rude. When I handed the deposit to her she pushed it back at me and told me to sort the money. I was confused and shocked! I said " isn't that your job?" She said no and proceeded to fold her arms and stare me down, waiting for me to sort the money. I refused so she said she couldn't help me and moved on to the next customer.
I am not one to complain and I typically try to avoid all confrontation. I have only had pleasant experiences at this bank in the past. I have never been told to sort out the money or had anyone ever flat out refuse to help me. As I understand it is not the banks policy to require customers to sort their own deposits. Maybe she was having a bad day but that is no way to treat people