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Bank of America Customer Review

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Cunn's Profile Image

1 out of 5 marks

Reviewed by Cunn

Jun 1st 2012

Awful!

This bank's customer service is the WORST! They with hold deposits to charge a withdraw so that they can get the over draft charges. I have sat down with them several times to discuss that WITH my receipts in hand just to prove that I knew what they were doing! They are very rude on the phone and they charge far too much for anything and everything. I definitely would not recommend this bank to anyone!

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Other Bank of America Reviews

Dgenerate63's Profile Image

Reviewed by Dgenerate63

Aug 19th 2014

1 out of 5 marks

Complete disregard for Customer

I called in because I made a deposit at the 2305 East Cesar E Chavez Avenue, Los Angeles, CA 90033, to make at deposit before my the day had ended, which the following day I still got a fee, there are no signs posted that you must make it before 8pm any where on that atm (Which I still have pictures of on my phone). So I called in to get it taken off of my account, both people refuse, because it applied correctly according to them. Both were extremely rude, and talked over me, just seemed like they didn't care at all, The Manager would not address my concerns at all, all he did was point be back to the terms of my account, which I pointed out to him the technology did not exist when I opened the account so they were not in my terms. he just still refused and said there online, like anyone has time to go look at every page of the online website, he did not once show any empathy and sounded like he was just having a over all bad day.

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cgator77's Profile Image

Reviewed by cgator77

Jul 18th 2014

2 out of 5 marks

Worst Bank I've ever used

$31 it cost to order new checks. Are you serious??? Customer service is hit or miss and I have had multiple times where the 1-800 customer service has told me something to be told by the branch manager something different. Not worth the time or fees they love to charge at any opportunity! And the interest rates for savings accounts are a complete joke, don't even bother!

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