I had a fire in my home on 26 Nov 12. My insurance company issued me a check that was promptly endorsed then sent via overnight service to BanBoA offices located in California as I was instructed to do. Confirmation of the Check receipt by BoA was received on 07 Dec. I was told initially when I called to report the property lost in late Nov that the processing of the insurance check would be 3 business days after BoA received it. I expected base on that to have received a disbursement by 14 or 15 Dec since I called and requested over night service back to me.
I am currently displaced living in a hotel room with my three minor children and I am a military member has to depart for a training assignment in Virginia from 08 Jan 13 to 24 April 13. I explained my limited time to get my home repaired and to get my children settled due to my military obligations to the numerous representatives.
I was assured on four occasions when I spoke with a BoA representative that the check will be or was sent which was a lie. I took a week off from work for nothing. I sat on my property twice from 0800 oâ??clock to 3pm waiting outside on a bench in my yard (as I could not wait in the house because it is not inhabitable currently) for the alleged check to be delivered. It never showed. They finally sent it via regular mail which I received on 22 Dec so they still get interest until 24 Dec.
This practice is illegal. They are not entitled to collect interest on my money. That is a source of millions of dollars of revenue for them. I am filing a claim with the Federal Reserve and all who endure such non sense should too to send a message to them.
i just want to express the frustrating experience i had with bank of america, i opened my account on july and now (oct 18, 2014) still dont have my permanent card, a total of 4 times i requested the card to be re-issued since i never got it in my mail, and now, i decided to close my business with this bank since they keep saying they will re-issue again the card, that is bad service for me. Service at the branch is ok though, but this issue with the card was very frustrating and so i will stop doing business with bank of america. At the same time in july, opened another checkings account with first tech and i got my card immediately at the branch, that was super fast and very practical. Isidro hernandez