Overall Rating

MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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HankReed's Profile Image

2 out of 5 marks

Reviewed by HankReed

Dec 27th 2012

Fair

I talked to a bank officer about rolling over my 401K into BOA. The lady I talked to called a number and after a brief conversation handed me the phone, "Here". I asked, "Who am I talking to." She said she didn't know his name. I asked, "Well what is his capacity?" and she wasn't sure. It turned out to be a gentleman from Merrill Lynch in New Jersey. I thought I was going to be dealing with BOA locally and I think I should have been told who was on the phone. I can call Merrill Lynch myself so I am not sure what service BOA is providing.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

Katred1000's Profile Image

Reviewed by Katred1000

Mar 25th 2015

3 out of 5 marks

Rude customer service

After waiting in line 20 minutes, I was finally called over to the counter to make a deposit. The teller's name is Melissa and she was extremely rude. When I handed the deposit to her she pushed it back at me and told me to sort the money. I was confused and shocked! I said " isn't that your job?" She said no and proceeded to fold her arms and stare me down, waiting for me to sort the money. I refused so she said she couldn't help me and moved on to the next customer.

I am not one to complain and I typically try to avoid all confrontation. I have only had pleasant experiences at this bank in the past. I have never been told to sort out the money or had anyone ever flat out refuse to help me. As I understand it is not the banks policy to require customers to sort their own deposits. Maybe she was having a bad day but that is no way to treat people

Is this review helpful? ▲ Yes 1 ▼ No 0

ninatest's Profile Image

Reviewed by ninatest

Apr 24th 2015

3 out of 5 marks

Gave me a starting credit card without any credit

They were very nice with their customer service on the phone.

Is this review helpful? ▲ Yes 1 ▼ No 0

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