Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,380
Branch Locations

Bank of America Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank Reviews
Chase
Add
Compare Banks

Bank of America Customer Review

Post a review
HankReed's Profile Image

2 out of 5 marks

Reviewed by HankReed

Dec 27th 2012

Fair

I talked to a bank officer about rolling over my 401K into BOA. The lady I talked to called a number and after a brief conversation handed me the phone, "Here". I asked, "Who am I talking to." She said she didn't know his name. I asked, "Well what is his capacity?" and she wasn't sure. It turned out to be a gentleman from Merrill Lynch in New Jersey. I thought I was going to be dealing with BOA locally and I think I should have been told who was on the phone. I can call Merrill Lynch myself so I am not sure what service BOA is providing.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

joshbrown's Profile Image

Reviewed by joshbrown

Aug 5th 2014

1 out of 5 marks

Poor/non existant claim service

I had an issue with a paypal transaction for a purchase I made, my Bank of America checking account was debited for the paypal payment. I discovered an issue with the item purchased using paypal. I contacted paypal and the time allowed had elapsed for them to collect so they said if I would file a claim with B of A they would refund to them and I would have my money back. They gave me all of the info required to provide to B of A including a reference number that would trigger them to issue the refund to my account, easy fix, right? Not by any means, I contacted B of A, filed a claim, week later received a "form" letter that they had denied the claim and if I would contact them they would provide the documentation and correspondence used to make the decision. I called and talked to claim rep and asked for review of docs used to make decision, rep could not find a thing and starting reading the "form " letter I had received back to me. I asked if they had contacted paypal regarding the issue and if they had reviewed the paperwork I had sent to them, rep stated they had paperwork but could not tell me what they had done or how they made the decision. I had already contacted paypal management rep and verified B of A had NEVER contacted them. I asked for a supervisor and rep said she was one, would elevate as I had requested. She asked me for a phone number so claims dept could personally contact me, never received a call, just another "from" letter a week later saying claim denied. No wonder they are rated again for the 6-7th year as the worst Company in America for customer service.

Is this review helpful? ▲ Yes 2 ▼ No 0

PARTSSUPPLIES248's Profile Image

Reviewed by PARTSSUPPLIES248

Aug 15th 2014

1 out of 5 marks

Fees - Bank Of Thieves

Totally disgusted with this bank,. 10c overdrawn and they charge $35. 00 customer service sucks people are rude and ignorant! It's time people moved to banks that care!

Is this review helpful? ▲ Yes 2 ▼ No 0

Post a review View all Reviews