MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I talked to a bank officer about rolling over my 401K into BOA. The lady I talked to called a number and after a brief conversation handed me the phone, "Here". I asked, "Who am I talking to." She said she didn't know his name. I asked, "Well what is his capacity?" and she wasn't sure. It turned out to be a gentleman from Merrill Lynch in New Jersey. I thought I was going to be dealing with BOA locally and I think I should have been told who was on the phone. I can call Merrill Lynch myself so I am not sure what service BOA is providing.
Glenview branch now having their window closed on saturdays.
I have spent 20 min waiting for personal banker and all that time, instead of offering extra help, their female manager was flirting with somebody over the phone. Everybody could hear that. Very unprofessional.
Will not say what I went in for, but the Branch Manager Jason, was exceedingly professional and friendly...I was thinking, the tellers must enjoy their job, with such leadership present!!