Service? Think again. They pay you to get an account. Does it sound to good to be true? It is. Their banking techniques are of the times of donkeys and mules. And it is all about them. The customer comes last, not metaphorically, oh no! To give an example, if you need to speak to a manager, you leave a message and they call you back in the order your complaint is received. Translation? Never. When you finally come across a few hours to "deal" with them and â??stomachâ?? learned lines, and repetitive runarounds, then you are in for several hours of hoop, after hoop, after hoop... False advertisement? They follow it by the book. Do yourself a favor, walk to the bank across the street or go to a credit union. The only thing "international" about this bank is their "internationally known poor customer service policies..."
I've been with BofA since 1977, when I was 15. It used to be a great bank, when it was owned in San Francisco. Since it was sold to whatever company in North Carolina, it has spiraled downhill especially in customer service. Absolute nightmare stuff. They literally fuck up everything and lie to you about what they'll do, and then when they don't do it and you call them on it, they say they can't do it. Seriously, worst bank on earth. On Monday, I will end 36 years with B of A. Stay away!!!
I am rating them as 1 below because there are no negative numbers, but giving them a 1 is vastly overrating them.
Well, how shocked would you be to find out that on every check that goes out from your checking account has the ITF and the name of that person!!!! Why would a check sent out need to have that information on it???? Whose business is it who you have your money entrusted to????
Oh, if you have any questions on that account and elected not to speak with someone in another country, then plan to spend at minimum a hour and a half waiting on the phone. Please!!!!!