Service? Think again. They pay you to get an account. Does it sound to good to be true? It is. Their banking techniques are of the times of donkeys and mules. And it is all about them. The customer comes last, not metaphorically, oh no! To give an example, if you need to speak to a manager, you leave a message and they call you back in the order your complaint is received. Translation? Never. When you finally come across a few hours to "deal" with them and â??stomachâ?? learned lines, and repetitive runarounds, then you are in for several hours of hoop, after hoop, after hoop... False advertisement? They follow it by the book. Do yourself a favor, walk to the bank across the street or go to a credit union. The only thing "international" about this bank is their "internationally known poor customer service policies..."
My mortgage was bought by Bank of America (BOA). Not long after my husband was laid off so we found it difficult to make timely payments. We racked up $300 in late charges. My mortgage was sold at the end of 2012 to GreenTree Servicing (GT) where I was able to get the payments caught up and keep them caught up for an entire year (my payment also went down). In November 2013 my mortgage was sold back to BOA who then slapped us with the late fees that had been on the account previously prior to selling it to GT. Although I've been caught up in my mortgage for well over a year now, I am starting back out at BOA with late fees and charges, so it looks like I haven't paid my mortgage on time at all. No one will help you at this company. All I've been told is that I owe the charges, even though the mortgage was sold.
Now since my mortgage was bought back by BOA, my payment has also changed 4 times. It started out $71.09 more than GT, then it jumped up $19.01 more, then the it jumped up even more by $161.31 over what I was paying with GT but then it went down by $81.33. This has been adjusted this many times in just the 4 months it's been back with BOA. Completely ridiculous banking. Completely ridiculous customer service (because they do NOT help you at all) and completely ridiculous mortgage rates. I can not wait to be able to either refinance with someone else or just sell this house and move on just to be out from under BOA!!
a few years ago i began having financial problems going through a divorce. i stayed in contact with BAC and they were "working" with me on my mortgage payments. they approved me for a modification plan in oct of 2012 which gave my family much relief. the next july i receive forclosure papers they said due to documents not being complete after a year later. they return july 2013, and aug 2013 payment. i did everything they asked me to do, requested modification to be reinstated ect... and got a lawyer. the modification was reinstate oct of 2013 never have missed a payment and again have done everything they asked. jan 2014 it should have been completed. they have not sent my perm papers and are now stating they we have not lived in our home and cannot confirm occupancy. they told my lawyer my home is board and not lived in. i am not aware of any home in my area that is boarded or in that condition. they asked me for utilities from nov and dec of 2013 which i provided and for the last year. now they are questioning why the amounts are different. they have ruined our credit and no chance to refi with anyone else. i just want this to be over.