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Overall rating score 48%
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Bank of America Customer Review

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golondrina's Profile Image

2 out of 5 marks

Reviewed by golondrina

Jan 26th 2013

False, fake, flaky

Service? Think again. They pay you to get an account. Does it sound to good to be true? It is. Their banking techniques are of the times of donkeys and mules. And it is all about them. The customer comes last, not metaphorically, oh no! To give an example, if you need to speak to a manager, you leave a message and they call you back in the order your complaint is received. Translation? Never. When you finally come across a few hours to "deal" with them and â??stomachâ?? learned lines, and repetitive runarounds, then you are in for several hours of hoop, after hoop, after hoop... False advertisement? They follow it by the book. Do yourself a favor, walk to the bank across the street or go to a credit union. The only thing "international" about this bank is their "internationally known poor customer service policies..."

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Other Bank of America Reviews

Mhagz's Profile Image

Reviewed by Mhagz

Apr 19th 2014

1 out of 5 marks

Unhappy with the service that I received from the teller, Cecilia and her supervisor today 4/21/14 at 11:15 AM.

I am very unhappy and disappointed with the service that I received from the teller, Cecilia and her supervisor today 4/19/14 at 11:15 AM. I have been banking with BoA for many years and I should be entitled with a service that is pleasant, unbiased, non-racial, clear explanation, friendly and happy environment whenever I go to the nearest BOA banking location. Instead, Cecilia was a total opposite of my expectation. She gave me attitude instead of clear explanation to my question. She was not paying attention and she made me think about closing my accounts with BOA. I walked out of the bank disappointed and upset.

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JeanneBortolini's Profile Image

Reviewed by JeanneBortolini

Apr 17th 2014

1 out of 5 marks

Worst credit card ever-Spirit Airlines Bank of America card!

Received a statement February, 2014. Called, canceled credit card. More statements, same annual fee, but now with interest charges. Contacted customer service at phone number on statement-on hold 75 minutes, gave up. Chatted on line with Peter. He was unable to help. His supervisor- unable to help. Called again, talked to Ray. He was rude and condescending. He informed me that had I canceled the card on 2/6 instead of 2/16 I would not have been charged. It didn't matter that I closed the account, I still had to pay the fee, and the account is now "past due". He said that I was wrong to think that I could just contact customer service and they would resolve my problem. He also said that it didn't matter who I spoke to within the entire Bank of America Corporation, no one would help me out. This is exactly what transpired, all of it is true and per my experience I would have no further dealings with them in the future and plan to dispute these charges.

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