Service? Think again. They pay you to get an account. Does it sound to good to be true? It is. Their banking techniques are of the times of donkeys and mules. And it is all about them. The customer comes last, not metaphorically, oh no! To give an example, if you need to speak to a manager, you leave a message and they call you back in the order your complaint is received. Translation? Never. When you finally come across a few hours to "deal" with them and â??stomachâ?? learned lines, and repetitive runarounds, then you are in for several hours of hoop, after hoop, after hoop... False advertisement? They follow it by the book. Do yourself a favor, walk to the bank across the street or go to a credit union. The only thing "international" about this bank is their "internationally known poor customer service policies..."
First of all, the Branch Manager does not care about the customers. If he did, he would instruct all his employees to park in the back parking spaces. The employees all park in the best parking spaces right next to the bank. Therefore, the customers get the worst parking spaces and have to walk the furtherest. I seem several elderly persons having difficulty as well as handicapp individuals having a hard time entering the bank. The least the Branch Manager can do is instruct his employees to park two rows back.
After all their cars will be parked on the lot for eight hours. The tellers are not trained well. I am a business owner and just deposited $40,000 and then had a $1000 petty cash check to cashout. She did not know how to process it. Other branches don't do it the way she processed the check, it shows up 3 x on my statement.
They should put the business teller back in place since they don't have competent tellers that know what they are doing. I had to wait 10 minutes for a simple transaction that normally takes 3 minutes at another bank or with an more experienced teller. The lines are too long.
I have had an account with this bank for several years. I recently deposited a va check from my husband's death. They not only messed up the deposit but claimed they were sending the check back to me in the form of a bank draft in 7-10 days because the atm couldn't read it. They couldn't read i guess. It overdrew my account and all they could do was hand me their business cards and say i'm sorry.
I will never do business with them again and i want everyone to know dont bank with them especially n. Monroe branch in tallahassee florida. No i will have my power turned off tomorrow and no insurance thanks to them.