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Overall rating score 48%
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Bank of America Customer Review

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WC29's Profile Image

1 out of 5 marks

Reviewed by WC29

Jun 12th 2012

Most Morally Worthless Bank in America

We just closed out our last account with them this past week, after over a decade of misery. They are most unethical, conniving, fleecing, institution I've ever banked with. Their customer service, although it has improved some over the past two years, has been on the whole staffed with argumentative, condescending troglodytes. And the fluidity with which they add fees upon fees upon hidden fees is absolutely ridiculous.

Even when I closed out my accounts, they charged me a servicing fee on all three of them because I had stopped the direct deposits that month in advance of transferring everything over to USAA (an AMAZING bank, btw). You would have expected, after having conducted business with them for about 14 years that they would have said "Hey, no biggie, we'll just wave these since you stopped the deposits in order to close out your accounts". Nope. The lady actually waited for me to go back out to my car to get the $7.14 for her to deposit to bring the balance to zero... I hope they crash and burn hard - I would rather be fed alive to fire ants than ever go back to banking with them. God bless the real "banks of America", like USAA!

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Other Bank of America Reviews

Steve_in_Portland_'s Profile Image

Reviewed by Steve_in_Portland_

Apr 18th 2014

1 out of 5 marks

Bank of America only sees my small business as their opportunity to pile on more fees

After putting up with more and more new fees showing up, typically without explanation or advance warning in understandable English, I have come to the conclusion that Bank of America only sees my company as their opportunity to pile on more fees so as to increase their profits. When I called yesterday to complain about the latest surprise on my small business statement, I got shoveled from one person who said he did not know to another person in another department who said that she did not know to another person who finally said he had specific knowledge that this new fee was being charged in error and he could help me with it as soon as he consulted with his manager while putting me on hold. The moment he put me on hold, the lousy Bank of America call system dropped the call AND HE DID NOT CALL ME BACK. After waiting 25 minutes I started the whole process over again but achieved no resolution for my issue. I DID LEARN THE FOLLOWING IMPORTANT OPERATING POLICY FOR THE BANK OF AMERICA CUSTOMER SERVICE CALL CENTERS: IF THE CALL GETS DROPPED, THE BofA PERSON IS PROHIBITED FROM CALLING ME BACK. HE/SHE HAS ZERO ABILITY TO ORIGINATE AN OUTBOUND CALL AND FURTHERMORE THE MOMENT MY CALL GOT DROPPED, HE WAS SWITCHED OVER TO A NEW IN-BOUND CALL FROM ANOTHER ABOUT-TO-BE-FRUSTRATED-AGAIN BofA CUSTOMER.

US Bank does not operate their call centers this way. That is where I am now taking my company business and I recommend that readers of this posting do likewise.

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WaleedSeesee's Profile Image

Reviewed by WaleedSeesee

Apr 23rd 2014

1 out of 5 marks

the worst bank ever

this bank is full of excuses, every time you call customer services they give you different info for the same issue. bottom line is i wouldn't go for it even if it is the last bank in the whole universe.

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