We just closed out our last account with them this past week, after over a decade of misery. They are most unethical, conniving, fleecing, institution I've ever banked with. Their customer service, although it has improved some over the past two years, has been on the whole staffed with argumentative, condescending troglodytes. And the fluidity with which they add fees upon fees upon hidden fees is absolutely ridiculous.
Even when I closed out my accounts, they charged me a servicing fee on all three of them because I had stopped the direct deposits that month in advance of transferring everything over to USAA (an AMAZING bank, btw). You would have expected, after having conducted business with them for about 14 years that they would have said "Hey, no biggie, we'll just wave these since you stopped the deposits in order to close out your accounts". Nope. The lady actually waited for me to go back out to my car to get the $7.14 for her to deposit to bring the balance to zero... I hope they crash and burn hard - I would rather be fed alive to fire ants than ever go back to banking with them. God bless the real "banks of America", like USAA!
I went to a Bank of America branch to purchase Mexican pesos for an upcoming trip. When the teller gave me the receipt for the transaction, I saw that they were giving me a little over 7 pesos to the US dollar. At home, looked up the exchange rate for that day and it was over 14 pesos to the dollar. I called the bank and cancelled the purchase. The manager said he had already put the order in but that he would send the pesos back. When the pesos arrived, the manager called to confirm my desire to cancel. He told me that Bank of America would refund my money at a lower rate. In the end, I was charged $80.00 for this cancellation. Never use Bank of America for foreign currency purchase. Their rates are unfair and the process is rediculous