MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
We just closed out our last account with them this past week, after over a decade of misery. They are most unethical, conniving, fleecing, institution I've ever banked with. Their customer service, although it has improved some over the past two years, has been on the whole staffed with argumentative, condescending troglodytes. And the fluidity with which they add fees upon fees upon hidden fees is absolutely ridiculous.
Even when I closed out my accounts, they charged me a servicing fee on all three of them because I had stopped the direct deposits that month in advance of transferring everything over to USAA (an AMAZING bank, btw). You would have expected, after having conducted business with them for about 14 years that they would have said "Hey, no biggie, we'll just wave these since you stopped the deposits in order to close out your accounts". Nope. The lady actually waited for me to go back out to my car to get the $7.14 for her to deposit to bring the balance to zero... I hope they crash and burn hard - I would rather be fed alive to fire ants than ever go back to banking with them. God bless the real "banks of America", like USAA!
MBNA as it is known in UK, do not take a credit card out with this company, i had one for many years but following a complaint from me, the complaint was handled poorly, they do not admit when they are clearly in the wrong and referred me to credit reference agencies. The tone of customer service staff was apalling, they refused to accept any liability, so i closed the account. Beware, if in uk look elsewhere for credit cards, not mbna if you want a good service.
The government loves Bank of America. So obviously, this review doesn't change anything but i think i should write it anyways. I was charged a late fee on my credit card account even though i scheduled an automatic payment online using the banking system. I have always done this, years and years, but this time, even though i scheduled it two days before it was due, it did not go through. I called the credit card number and although the service representative was very nice and helpful, she did not waive the fee as a courtesy.
You do not receive an email confirmation of the scheduled payment so the bank does not have a record and neither do i. My history however, shows that i have never been late on a payment (the representative told me this) but of course, a company that cheats and lies millions of people in the country, can't provide a courtesy removal of the fee. I ended up making the payment, but will no longer use my card as they do not deserve the interest i pay them. I kept my account on zero balance for 3-4 years and only recently began using it. Big mistake.