Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

5,314
Branch Locations

Bank of America Location Map
We found branches close to you.

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Rates
Citibank
Add
Bank News
Chase
Add
Compare Banks

Bank of America Customer Review

Post a review
WC29's Profile Image

1 out of 5 marks

Reviewed by WC29

Jun 12th 2012

Most Morally Worthless Bank in America

We just closed out our last account with them this past week, after over a decade of misery. They are most unethical, conniving, fleecing, institution I've ever banked with. Their customer service, although it has improved some over the past two years, has been on the whole staffed with argumentative, condescending troglodytes. And the fluidity with which they add fees upon fees upon hidden fees is absolutely ridiculous.

Even when I closed out my accounts, they charged me a servicing fee on all three of them because I had stopped the direct deposits that month in advance of transferring everything over to USAA (an AMAZING bank, btw). You would have expected, after having conducted business with them for about 14 years that they would have said "Hey, no biggie, we'll just wave these since you stopped the deposits in order to close out your accounts". Nope. The lady actually waited for me to go back out to my car to get the $7.14 for her to deposit to bring the balance to zero... I hope they crash and burn hard - I would rather be fed alive to fire ants than ever go back to banking with them. God bless the real "banks of America", like USAA!

Is this review helpful? ▲ Yes 1 ▼ No 0

Other Bank of America Reviews

karetu's Profile Image

Reviewed by karetu

Nov 16th 2014

4 out of 5 marks

Mostly Good

Minus - very low rate for cd and savings accounts. Plus - great service

Is this review helpful? ▲ Yes 1 ▼ No 0

mjsmesa's Profile Image

Reviewed by mjsmesa

Nov 13th 2014

1 out of 5 marks

1904 N Lindsay Mesa Az. Poor Cust Ser Mgr Lacks Common Sense

We had 3 minutes worth of simple business to conduct and stephanie (branch manager) let the 2 of us sit there for 50 minutes. She knew we were there and could of easily, without any inconvenience to anybody, taken care of us and we could have been there less than 10 minutes. We have had business account's with bofa for several years and would not recommend (at least this branch) to anyone. Stephanie works like a robot lacking simple customer service common sense. A position at the town library may be better suited for her simplistic mind.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews