We just closed out our last account with them this past week, after over a decade of misery. They are most unethical, conniving, fleecing, institution I've ever banked with. Their customer service, although it has improved some over the past two years, has been on the whole staffed with argumentative, condescending troglodytes. And the fluidity with which they add fees upon fees upon hidden fees is absolutely ridiculous.
Even when I closed out my accounts, they charged me a servicing fee on all three of them because I had stopped the direct deposits that month in advance of transferring everything over to USAA (an AMAZING bank, btw). You would have expected, after having conducted business with them for about 14 years that they would have said "Hey, no biggie, we'll just wave these since you stopped the deposits in order to close out your accounts". Nope. The lady actually waited for me to go back out to my car to get the $7.14 for her to deposit to bring the balance to zero... I hope they crash and burn hard - I would rather be fed alive to fire ants than ever go back to banking with them. God bless the real "banks of America", like USAA!
As a long term customer of Bank of America, a recent transaction that once took one week is now entering it's fifth week as unresolved. I have made three additional personal visits to my local branch, four contacts with the call center (two of which were disconnected in an attempt to transfer me because THEY did not have my branch's correct phone number- really?). The call center is answered by a foreign sounding accent person (probably no where near America), I had two different very patient supervisor level persons at the next level up from the call center send e-mails on two occasions to both Bank of America branch parties AND their regional Vice-President's.
I was told by both of those supervisor in very supportive language a verbal "assurance" each time that the expedited level tagged on their email on my behalf as a customer would get the transaction resolved in 24-48 hours (on which planet? One farther out in space?). At week three my local branch assistant manager, who coincidentally isn't at my branch this week (was he a trainee?), assured me resolve would occur by Tuesday and today is Wednesday past promise.
No branch answers their phone anymore, they are "with a client," so a call even amongst employees of different branches is diverted to the (foreign based) call center, thus, even employees of Bank of America can't get in touch with each other unless it is via email. Who is tending the shop? Go to a local bank that answers their own phone, has a staff of stable employees at the location, and is not outsourced to a call center. DO NOT open an account with Bank of America.
They are no longer the bank of my many years loyalty. Within a matter of months I will divorce myself of Bank of America. They are no longer my local bank, do not keep a stable consistent local work force, and cannot efficiently resolve what a call center supervisor herself described my transaction to be an "easy transaction." The are loosing my business. Stay away.
Bank of America ofcourse, says they can give us a certain rate and so much money for closing costs. After 3 weeks of them sending an email EVERYDAY asking for a new piece of information (like I live by a fax machine), and mishandling several steps in the mortgage process, they call us 3 days before closing and say the "numbers aren't matching up" and they have to increase the interest rate and decrease the amount they were contributing towards closing costs. This call came from the loan processor who only ever called us between 8pm and 10PM and no he was not in Hawaii, he was in the same time zone as us. They screwed us last minute on the interest rate and closing costs because they knew we were on the hook for the house anyway, what could we do? You wont believe what happened next though. The loan officer said we were good to close on Friday, everybody showed up except the bank never sent the paperwork or registered the sale with the county. Everybody showed up for closing but it didn't get done! Futher muckers! Can you believe that is even a possibility for a bank to do? After getting on the phone with some upper level management, since we couldn't reach the loan processor all day, we are told that the loan processor was told by the underwriter we couldn't close on that particular day but because we were pressuring for that day he told us yes even though he knew he couldnt do it! What a coward! We hope to close on Tuesday but had to cancel movers, plumber, gas activation, Verizon, etc. I hate Bank of America and when we refinance in 1 year (because my wife will then have 2 years of self employment under her belt), we will be moving all of our accounts (investments, business accounts, personal accounts, business loan and home mortgage) OUT of Bank of America! Never again B of A, never again.