We just closed out our last account with them this past week, after over a decade of misery. They are most unethical, conniving, fleecing, institution I've ever banked with. Their customer service, although it has improved some over the past two years, has been on the whole staffed with argumentative, condescending troglodytes. And the fluidity with which they add fees upon fees upon hidden fees is absolutely ridiculous.
Even when I closed out my accounts, they charged me a servicing fee on all three of them because I had stopped the direct deposits that month in advance of transferring everything over to USAA (an AMAZING bank, btw). You would have expected, after having conducted business with them for about 14 years that they would have said "Hey, no biggie, we'll just wave these since you stopped the deposits in order to close out your accounts". Nope. The lady actually waited for me to go back out to my car to get the $7.14 for her to deposit to bring the balance to zero... I hope they crash and burn hard - I would rather be fed alive to fire ants than ever go back to banking with them. God bless the real "banks of America", like USAA!
I will be closing my account as soon as i pay off my credit card. I have several cards with direct payments and as we all know that do to the economy i only work two days a week! My intension is to pay but how can anyone survive with two days?! And than be charged late fees? I called to be refunded cash that i don't have and wasn't helped. Instead i was offered other options that charged a fee.
What point of not being able to afford the late fee didn't they get? How am i being helped! Very disappointed! I will be sure to make a point that bank america doesn't help those who are struggling. I called with a problem and there was no solution after i got off the phone wih the representative and manager. They told me since it wasn't the banks error i couldn't be refunded.. I didn't say it was the banks error. I just did have cash in hand until two days later!
I am refinancing my mortgage for a lower rate. I went into this branch asking for help and all i was told was that they no longer had a loan officer so i sat in the lobby filling out paper work and all i wanted was for someone to go over it so i didn't make any mistakes. No one would help me and as it turned out some of the paper work did not fax properly and i had to go back and sign additional forms.
I have been with b of a for 14 yrs. And i find this service worse than sad. If i had not gone this far with the loan process i would have gone to another bank and closed out all my accounts with b of a. To have a loan officer call me at 9pm on a friday night is beyond the pale. Something has to be done to keep customers satisfied.