I hate Bank of America and I hope all Americans will boycott this bank. Not only was the customer service rude and not able to help on specific matters and just give a bunch of BS about why they refused to do the right thing on an individual experience I had, but B of A played a large role in collapsing the American economy due to their corruption and selling bad loans and many other unethical activities. Miserable and corrupt. Check out this article
Received a statement February, 2014. Called, canceled credit card. More statements, same annual fee, but now with interest charges. Contacted customer service at phone number on statement-on hold 75 minutes, gave up. Chatted on line with Peter. He was unable to help. His supervisor- unable to help. Called again, talked to Ray. He was rude and condescending. He informed me that had I canceled the card on 2/6 instead of 2/16 I would not have been charged. It didn't matter that I closed the account, I still had to pay the fee, and the account is now "past due". He said that I was wrong to think that I could just contact customer service and they would resolve my problem. He also said that it didn't matter who I spoke to within the entire Bank of America Corporation, no one would help me out. This is exactly what transpired, all of it is true and per my experience I would have no further dealings with them in the future and plan to dispute these charges.
I walked to merchant window without knowing that it closes at 4pm . Me Alex told me get into regular line very rudely as I have made a very big mistake. I hope he will learn to talk to customers better. My teller was very nice.