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Bank of America Customer Review

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AshleyBennett's Profile Image

1 out of 5 marks

Reviewed by AshleyBennett

Jan 17th 2013

Such poor customer service!

I filed a claim with BOA because I had an unauthorized charge from a bookstore, so after calling the claims department to report it, I then called the bookstore directly and they reimbursed the money to my account. Two days later BOA reimbursed the money to me also, so I was given back double the money, now being an honest person, I called to let them know of the error, and had to press 1 for English, then remain on the phone for over FIFTEEN minutes pressing buttons and listening to an automated voice mail, I absolutely HATE that, and for trying to do the right thing, I think this is completely unfair, you're customers want to speak with a HUMAN, not a computer!

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Other Bank of America Reviews

rtgallagher11hotma's Profile Image

Reviewed by rtgallagher11hotma

Jul 22nd 2014

2 out of 5 marks

Pretty iffy

-Weird fees

-Customer service will tell you one thibg but other agent will tell something totally different

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WillieBell's Profile Image

Reviewed by WillieBell

Jul 19th 2014

1 out of 5 marks

*Be Afraid of Refinancing Your Mortgage with Bank of America

Recently I started the process of refinancing my mortgage through BoA to take advantage of the HARP program. The Bank of America mortgage representative mailed a packet to me using normal USPS services. The mail was delivered to the wrong address and sat on my neighbors kitchen counter for a few days. When I finally got the packet and opened it, the top form contained my name, social security number, date of birth, home address... every piece of personal information imaginable to conduct identity theft. I brought this to the attention of the mortgage representative and the Mortgage Sales Manager and all they were concerned with was making the closing date of the refinance and they blamed the Postal Service for the problem. Normal Postal Service is best effort deliver; everyone knows this and BoA should know it as well. At the very least they should have sent my information via certified USPS mail or Fedx that requires my signature and ID for delivery when handing social security informatio and even that is not the safest method. There are many ways to secure customer's personal information these day but for some reason Bank of America is more concerned with profits and commissions and not protecting their customer's personal information.

So if anyone is going to use Bank of America for home refinancing, you should be absolutely ***afraid*** of how they will go about handling your personal information during the process....

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