I filed a claim with BOA because I had an unauthorized charge from a bookstore, so after calling the claims department to report it, I then called the bookstore directly and they reimbursed the money to my account. Two days later BOA reimbursed the money to me also, so I was given back double the money, now being an honest person, I called to let them know of the error, and had to press 1 for English, then remain on the phone for over FIFTEEN minutes pressing buttons and listening to an automated voice mail, I absolutely HATE that, and for trying to do the right thing, I think this is completely unfair, you're customers want to speak with a HUMAN, not a computer!
i just want to express the frustrating experience i had with bank of america, i opened my account on july and now (oct 18, 2014) still dont have my permanent card, a total of 4 times i requested the card to be re-issued since i never got it in my mail, and now, i decided to close my business with this bank since they keep saying they will re-issue again the card, that is bad service for me. Service at the branch is ok though, but this issue with the card was very frustrating and so i will stop doing business with bank of america. At the same time in july, opened another checkings account with first tech and i got my card immediately at the branch, that was super fast and very practical. Isidro hernandez