I filed a claim with BOA because I had an unauthorized charge from a bookstore, so after calling the claims department to report it, I then called the bookstore directly and they reimbursed the money to my account. Two days later BOA reimbursed the money to me also, so I was given back double the money, now being an honest person, I called to let them know of the error, and had to press 1 for English, then remain on the phone for over FIFTEEN minutes pressing buttons and listening to an automated voice mail, I absolutely HATE that, and for trying to do the right thing, I think this is completely unfair, you're customers want to speak with a HUMAN, not a computer!
I had a entry on my BOA online of "rck adj posting error"
I assume that this is something of a posting error such as a double deposit by me was detected. However, the strangest thing about this is that all my deposits of the last month can be viewed EXCEPT the deposits of the exact amount I was charged -135.00 ! in other words , I can't investigate the deposits myself! 5 deposits (and 5 checks)do exist that I believe I deposited correctly.Perhaps I did deposit one twice by mistake but why can't i check this myself?
I have to call BOA on Monday, let them investigate this waste countless time punching the phone pads, listen to that insipid, mind numbing music on hold, and talk to them. has this happened to anyone else?
It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.