I filed a claim with BOA because I had an unauthorized charge from a bookstore, so after calling the claims department to report it, I then called the bookstore directly and they reimbursed the money to my account. Two days later BOA reimbursed the money to me also, so I was given back double the money, now being an honest person, I called to let them know of the error, and had to press 1 for English, then remain on the phone for over FIFTEEN minutes pressing buttons and listening to an automated voice mail, I absolutely HATE that, and for trying to do the right thing, I think this is completely unfair, you're customers want to speak with a HUMAN, not a computer!
Very poor customer service. Do credit checks with out intimating customer
While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.
Who asked secondary account,they gave it for free and keep on charging since an year.