I started the re-fi process on Aug 9th and was told 90 days to closing. LOL! Now Jan 9th and they're asking for me to re-send documents that have expired. Terrible customer service. Woman, T. McIlwain handling the re-fi never returned phone calls. Plus, I'm an existing customer! You'd think it would be a bit streamlined for a existing customer, NOT! Basically told them to suck a lemon and now have a new company that has a firm date of 45 days to close. I now tell everyone that will listen that BOFA is the worst. Stay Away!
i just want to express the frustrating experience i had with bank of america, i opened my account on july and now (oct 18, 2014) still dont have my permanent card, a total of 4 times i requested the card to be re-issued since i never got it in my mail, and now, i decided to close my business with this bank since they keep saying they will re-issue again the card, that is bad service for me. Service at the branch is ok though, but this issue with the card was very frustrating and so i will stop doing business with bank of america. At the same time in july, opened another checkings account with first tech and i got my card immediately at the branch, that was super fast and very practical. Isidro hernandez