I started the re-fi process on Aug 9th and was told 90 days to closing. LOL! Now Jan 9th and they're asking for me to re-send documents that have expired. Terrible customer service. Woman, T. McIlwain handling the re-fi never returned phone calls. Plus, I'm an existing customer! You'd think it would be a bit streamlined for a existing customer, NOT! Basically told them to suck a lemon and now have a new company that has a firm date of 45 days to close. I now tell everyone that will listen that BOFA is the worst. Stay Away!
Very poor customer service. Do credit checks with out intimating customer
While i was a student they gave me secondary account for free and later they have been charging 12 $ monthly fee and i had direct deposit setup for primary account. When i asked for refund they are saying they can't.
Who asked secondary account,they gave it for free and keep on charging since an year.