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Overall rating score 48%
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dropzone3's Profile Image

1 out of 5 marks

Reviewed by dropzone3

Jan 29th 2013

Worst Bank To Deal With

I was a customer of bank of america for eight years, i had a checking, savings and mortgage with them. They are terrible to deal with. Not only did they close my checking account as a few items were returned, no fault of mine, they never even gave me the courtesy of notification. On top of that they froze my account and charged me $35. 00 for each transaction they did not pay. I wrote to the new york state banking dept. And they are looking into it. The bank is too big. They do not care about you as a customer. My friend lost her job and was trying to get a mortgage modification and they promised a trial modification and never came through with it. She had to go to an attorney for help to keep her home. Every time you speak to customer service you get someone who never knows what is going on and they put you on hold forever. My advice, stay away. I am with a hometown bank now and no issues.

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Other Bank of America Reviews

Sandhu's Profile Image

Reviewed by Sandhu

Apr 16th 2014

3 out of 5 marks

Very rude employee Mr. Alex

I walked to merchant window without knowing that it closes at 4pm . Me Alex told me get into regular line very rudely as I have made a very big mistake. I hope he will learn to talk to customers better. My teller was very nice.

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moseshernandez's Profile Image

Reviewed by moseshernandez

Apr 12th 2014

2 out of 5 marks

worst experience banking with them and the customer service in this branch sucks. .

I closed my account Because of this branch... worst experience with this branch not one time but 3 or 4 times I been there even to cash my payroll checks they are unreal ..... because of this branch I would never open an account with BOA again..

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