I was a customer of bank of america for eight years, i had a checking, savings and mortgage with them. They are terrible to deal with. Not only did they close my checking account as a few items were returned, no fault of mine, they never even gave me the courtesy of notification. On top of that they froze my account and charged me $35. 00 for each transaction they did not pay. I wrote to the new york state banking dept. And they are looking into it. The bank is too big. They do not care about you as a customer. My friend lost her job and was trying to get a mortgage modification and they promised a trial modification and never came through with it. She had to go to an attorney for help to keep her home. Every time you speak to customer service you get someone who never knows what is going on and they put you on hold forever. My advice, stay away. I am with a hometown bank now and no issues.
I just closed 3 accounts w/ BOA- I was charged $140 in overdraft fees even though my bank statement did not show a negative balance. I had 4 charges on my account that were pending, an automatic deposit was made and cleared 1 or 2 days before the 4 charges cleared. I called customer service- on hold for a long time then they were rude and no help, went to a branch and talked to the vice- president. He tried to tell me that when I made a charge on my account the money is taken out that second and put into a BOA holding account to wait for the merchant to request it, even if that takes 3 or 4 days. I was also told that the bank itself can see transactions on their computer that customers can't see on their personal computers. So your online banking and your bank statement are not the true records of your transactions. I asked the vice-president of the branch to please fix the problem, he flatly refused and offered no help. I told him that I would be closing my 3 accounts and spreading the word not to use his bank and why. He told me "go ahead and do whatever I needed to" he didn't care in the least. So I have lost $140 because of $124 of purchases that didn't clear until days after a $1000 paycheck cleared. Wish I could give them a lower rating but the system wouldn't let me go any lower.