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Bank of America Customer Review

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dropzone3's Profile Image

1 out of 5 marks

Reviewed by dropzone3

Jan 29th 2013

Worst Bank To Deal With

I was a customer of bank of america for eight years, i had a checking, savings and mortgage with them. They are terrible to deal with. Not only did they close my checking account as a few items were returned, no fault of mine, they never even gave me the courtesy of notification. On top of that they froze my account and charged me $35. 00 for each transaction they did not pay. I wrote to the new york state banking dept. And they are looking into it. The bank is too big. They do not care about you as a customer. My friend lost her job and was trying to get a mortgage modification and they promised a trial modification and never came through with it. She had to go to an attorney for help to keep her home. Every time you speak to customer service you get someone who never knows what is going on and they put you on hold forever. My advice, stay away. I am with a hometown bank now and no issues.

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Other Bank of America Reviews

Kevin1943's Profile Image

Reviewed by Kevin1943

Dec 18th 2014

1 out of 5 marks

NEVER PURCHASE FOREIGN CURRENCY AT Bank of America

I went to a Bank of America branch to purchase Mexican pesos for an upcoming trip. When the teller gave me the receipt for the transaction, I saw that they were giving me a little over 7 pesos to the US dollar. At home, looked up the exchange rate for that day and it was over 14 pesos to the dollar. I called the bank and cancelled the purchase. The manager said he had already put the order in but that he would send the pesos back. When the pesos arrived, the manager called to confirm my desire to cancel. He told me that Bank of America would refund my money at a lower rate. In the end, I was charged $80.00 for this cancellation. Never use Bank of America for foreign currency purchase. Their rates are unfair and the process is rediculous

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timothy B's Profile Image

Reviewed by timothy B

Mar 22nd 2009

3 out of 5 marks

Thieves with a Liscense

That sums it all up!

Is this review helpful? ▲ Yes 11 ▼ No 1

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