I was a customer of bank of america for eight years, i had a checking, savings and mortgage with them. They are terrible to deal with. Not only did they close my checking account as a few items were returned, no fault of mine, they never even gave me the courtesy of notification. On top of that they froze my account and charged me $35. 00 for each transaction they did not pay. I wrote to the new york state banking dept. And they are looking into it. The bank is too big. They do not care about you as a customer. My friend lost her job and was trying to get a mortgage modification and they promised a trial modification and never came through with it. She had to go to an attorney for help to keep her home. Every time you speak to customer service you get someone who never knows what is going on and they put you on hold forever. My advice, stay away. I am with a hometown bank now and no issues.
a few years ago i began having financial problems going through a divorce. i stayed in contact with BAC and they were "working" with me on my mortgage payments. they approved me for a modification plan in oct of 2012 which gave my family much relief. the next july i receive forclosure papers they said due to documents not being complete after a year later. they return july 2013, and aug 2013 payment. i did everything they asked me to do, requested modification to be reinstated ect... and got a lawyer. the modification was reinstate oct of 2013 never have missed a payment and again have done everything they asked. jan 2014 it should have been completed. they have not sent my perm papers and are now stating they we have not lived in our home and cannot confirm occupancy. they told my lawyer my home is board and not lived in. i am not aware of any home in my area that is boarded or in that condition. they asked me for utilities from nov and dec of 2013 which i provided and for the last year. now they are questioning why the amounts are different. they have ruined our credit and no chance to refi with anyone else. i just want this to be over.
Went there 3 times on different occasion and different times and every time the drive through was closed. This last visit I had it! It was 10:40 am and pouring rain outside and I had my baby in the car. What is the point in having a drive through and never have it open. Hate bank of america.