I was a customer of bank of america for eight years, i had a checking, savings and mortgage with them. They are terrible to deal with. Not only did they close my checking account as a few items were returned, no fault of mine, they never even gave me the courtesy of notification. On top of that they froze my account and charged me $35. 00 for each transaction they did not pay. I wrote to the new york state banking dept. And they are looking into it. The bank is too big. They do not care about you as a customer. My friend lost her job and was trying to get a mortgage modification and they promised a trial modification and never came through with it. She had to go to an attorney for help to keep her home. Every time you speak to customer service you get someone who never knows what is going on and they put you on hold forever. My advice, stay away. I am with a hometown bank now and no issues.
Bank of america provide all the information to any person that they said is legal, my husband s. S. Was scan from someone else with t-mobile and he got a debt on collection, when he never has phone from t-mobile, now that collection when to "legal process" and they couldn't go to his bank to take that money because his bank protect his information, bank of america provide all the information and let other people take my money because my husband is in my bank account, is that fear? They said they cant do anything because was "legal".
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america