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MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Bank of America Customer Review

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dropzone3's Profile Image

1 out of 5 marks

Reviewed by dropzone3

Jan 29th 2013

Worst Bank To Deal With

I was a customer of bank of america for eight years, i had a checking, savings and mortgage with them. They are terrible to deal with. Not only did they close my checking account as a few items were returned, no fault of mine, they never even gave me the courtesy of notification. On top of that they froze my account and charged me $35. 00 for each transaction they did not pay. I wrote to the new york state banking dept. And they are looking into it. The bank is too big. They do not care about you as a customer. My friend lost her job and was trying to get a mortgage modification and they promised a trial modification and never came through with it. She had to go to an attorney for help to keep her home. Every time you speak to customer service you get someone who never knows what is going on and they put you on hold forever. My advice, stay away. I am with a hometown bank now and no issues.

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Other Bank of America Reviews

Brit's Profile Image

Reviewed by Brit

Dec 1st 2012

5 out of 5 marks

I Had The Best Customer Service Experience Of My Life!

I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!

I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america

Is this review helpful? ▲ Yes 2 ▼ No 4

jwchung02's Profile Image

Reviewed by jwchung02

Feb 27th 2015

1 out of 5 marks

Disrespectful Employee

Today, i walked into Bank of America on johnson av. In riverdale bronx, ny looking for some help and i had the worst experience there with one of their employees. First, i went to the bank right after school therefore, i had my backpack on and there was clear evident of ageism. The lady at the front desk, behind the glass window had a belittling tone of voice and laughed at me when i asked her to have my coins exchanged for dollars bills. Since when was saving up coins and asking for paper money in exchange so funny?

Furthermore, she refused to give me coin wrappers because i didn't have an account with them. Apparently, that's the bank's policy. They can't help you unless you have an account with them. Well, country bank had no problem with giving me coin wrappers for free and they treated me with respect. I understand if the employees can't do certain things for people that do not have an account with the bank, however, i cannot stand disrespectful people. I make sure to always treat people helping me with respect, and i expect the same in return. Ironically, i was going to open up an account with bank of america, however there are plenty of banks out there that treat people, not just their "customers," with respect and courtesy!

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