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Bank of America Customer Review

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JackMORHAIM's Profile Image

1 out of 5 marks

Reviewed by JackMORHAIM

Jan 31st 2013

bank of america are thiefs

I am leaving bank of America, they victims of their own greed! I was charged multiple fees after I closed my account. To be more specific I was charged a monthly maintenance fee after I closed the account, then charged a non sufficient balance fee because the balance of the account was 0! Told by a rep that I needed a 0. Balance to close it

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

Brit's Profile Image

Reviewed by Brit

Dec 1st 2012

5 out of 5 marks

I Had The Best Customer Service Experience Of My Life!

I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!

I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america

Is this review helpful? ▲ Yes 2 ▼ No 1

akale1982's Profile Image

Reviewed by akale1982

Feb 22nd 2013

5 out of 5 marks

Great Experience

Have had BofA for 2 years and never an issue. Friendly and fast service and great ease of use. Great Job guys!

Is this review helpful? ▲ Yes 1 ▼ No 3

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