MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I am leaving bank of America, they victims of their own greed! I was charged multiple fees after I closed my account. To be more specific I was charged a monthly maintenance fee after I closed the account, then charged a non sufficient balance fee because the balance of the account was 0! Told by a rep that I needed a 0. Balance to close it
Bank of America has perfected their way of placing fees to your account that are not legitimate. I was able to prove it once and the fee was returned after having to prove that the fee was not justified. I don't feel like i should have to babysit my bank account all day every day.
I am 21 and opened 2 credit cards online without reading anything about them. I always pay my bills a week before they're due because i have anxiety about late payments and bad credit. I didn't understand how i paid my bill early but didn't have the full available credit so i called bank of america customer service. Rochelle was beyond amazing and i hold client service very high and she surpassed my standards!
I did not understand the issue whatsoever and she patiently explained it in like 20 different ways until i completely understood, she even offered to transfer me to someone who could help me further if she wasn't capable of doing so. After i got what she was saying i asked her a few more questions and she's not only very intelligent but she's so personable. She's seriously amazing and made my day! She made my baking experience easier and when you understand what's going on with your money your life is easier! Thank you rochelle and bank of america