Overall Rating

C+
Grade

Bank of America Report Card

Overall rating score 48%
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

5,380
Branch Locations

Bank of America Location Map
We found branches close to you.

Add a Bank to Compare

Bank Reviews
CIT Bank
Add
Bank Reviews
Citibank
Add
Bank News
Chase
Add
Compare Banks

Bank of America Customer Review

Post a review
RPD's Profile Image

2 out of 5 marks

Reviewed by RPD

Jan 12th 2013

iPhone app hasn't worked for over a week. Requests for help being ignored. Long hold times.

I've used Bank of America's app to make deposits for months. A week ago it stopped working. The chat person couldn't help. After being on hold for an hour the person couldn't help but did say a supervision would contact me. BoA sent me to an ATM to make the deposit. Turned out the ATM only dispenses cash and won't take deposits. I've called or emailed every day since then. Emails are ignored. I'm either on hold or cut off if I call. No supervisor has contacted me.

I've had problems with BoA in the past, but this sets the record.

The executive summary is that Bank of America's customer service is horrible. If you have any problem, consider yourself on your own. BoA does have some good prices on good products, but be sure that you have a second account so that when BoA drops the ball you can still pay your bills.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Bank of America Reviews

Steve_in_Portland_'s Profile Image

Reviewed by Steve_in_Portland_

Apr 18th 2014

1 out of 5 marks

Bank of America only sees my small business as their opportunity to pile on more fees

After putting up with more and more new fees showing up, typically without explanation or advance warning in understandable English, I have come to the conclusion that Bank of America only sees my company as their opportunity to pile on more fees so as to increase their profits. When I called yesterday to complain about the latest surprise on my small business statement, I got shoveled from one person who said he did not know to another person in another department who said that she did not know to another person who finally said he had specific knowledge that this new fee was being charged in error and he could help me with it as soon as he consulted with his manager while putting me on hold. The moment he put me on hold, the lousy Bank of America call system dropped the call AND HE DID NOT CALL ME BACK. After waiting 25 minutes I started the whole process over again but achieved no resolution for my issue. I DID LEARN THE FOLLOWING IMPORTANT OPERATING POLICY FOR THE BANK OF AMERICA CUSTOMER SERVICE CALL CENTERS: IF THE CALL GETS DROPPED, THE BofA PERSON IS PROHIBITED FROM CALLING ME BACK. HE/SHE HAS ZERO ABILITY TO ORIGINATE AN OUTBOUND CALL AND FURTHERMORE THE MOMENT MY CALL GOT DROPPED, HE WAS SWITCHED OVER TO A NEW IN-BOUND CALL FROM ANOTHER ABOUT-TO-BE-FRUSTRATED-AGAIN BofA CUSTOMER.

US Bank does not operate their call centers this way. That is where I am now taking my company business and I recommend that readers of this posting do likewise.

Is this review helpful? ▲ Yes 2 ▼ No 0

WaleedSeesee's Profile Image

Reviewed by WaleedSeesee

Apr 23rd 2014

1 out of 5 marks

the worst bank ever

this bank is full of excuses, every time you call customer services they give you different info for the same issue. bottom line is i wouldn't go for it even if it is the last bank in the whole universe.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews

Sumit your question by creating a free account

Already a member?