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Barclays Bank Customer Review

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KansasCityMO's Profile Image

3 out of 5 marks

Reviewed by KansasCityMO

Jan 20th 2013

Online Savings Bank. Web Page Interface Needs Improvement.

I have an online savings account with barclays. The all-online bank does not send a paper monthly statement; it is all electronic. As of january 2013, barclays pays a higher interest rate than my capital one 360 account. The barclays web page has a less user friendly web page than the other online saving account. I got lost in my online barclays account and i couldn't find the w2 tax form section.

Other online banks are easier to use, but offer lower interest rates. I have forgotten my barclays password more than three times. I have talked with customer service workers during the us weekday business hours to reset my password. Barclays doesn't have a way to reset your password online when you forget the password. The customer service workers were friendly each time that i called.

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Other Barclays Bank Reviews

lexyluvsny's Profile Image

Reviewed by lexyluvsny

Mar 5th 2015

2 out of 5 marks

Impossible to Put Money Into Bank

I have their dream account that says you can't deposit more than $1,000 a month. Fine...however if there's even a penny more - such as you set-up the account for ACH transfers from another bank - they reject the deposit! My payroll department took this bank off of my direct deposit because their deposits kept getting rejected. I added this account to 2 of my other banks - again they made "trial deposits" so when I tried to deposit $1K into the account - REJECTION!! Even when the bank removes their trial deposits - you can't make your $1k deposit because 38 cents WAS in your account!! It's insane!! And customer service can't help - I ask if an exception can be made - we are talking PENNIES here - no there's nothing they can do!! I've never seen a bank that doesn't want your money or business because I'm done with these stupid "rejections"

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dianelee99's Profile Image

Reviewed by dianelee99

Feb 27th 2015

1 out of 5 marks

Barclays is sexist!

I want to warn all women about how sexist they are. Although I was the primary earner and that was obvious, they only took direction from my partner. He used this advantage to screw me out of all my money and possessions while I was working abroad. Barclay's attitude was that he was in the right, that I wasn't worth listening to and if I couldn't come to the bank they would take his direction. I was working in Denmark and he managed to restrict the accounts so that I couldn't even purchase an airline ticket, in addition to the fact that I needed to work during the week and Barclays is only open during the week, they wouldn't even consider making an appointment early Monday or late Friday to accommodate my flight schedule. I had to have a friend purchase an airline ticket to get me home. Of course he was the bastard, but Barclays certainly helped him even when it was obvious that I was the one earning. I figure that the bastard owes me close to half a million pounds and that Barclays assisted him with at least a hundred grand of that.

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