I have an online savings account with barclays. The all-online bank does not send a paper monthly statement; it is all electronic. As of january 2013, barclays pays a higher interest rate than my capital one 360 account. The barclays web page has a less user friendly web page than the other online saving account. I got lost in my online barclays account and i couldn't find the w2 tax form section.
Other online banks are easier to use, but offer lower interest rates. I have forgotten my barclays password more than three times. I have talked with customer service workers during the us weekday business hours to reset my password. Barclays doesn't have a way to reset your password online when you forget the password. The customer service workers were friendly each time that i called.
I hold financial Power of Attorney (POA) over my father's accounts. I called Barclays customer service to make sure there was not going to be an issue with setting up a CD account for my father. They assured me that all I needed to do was set up the account online in my father's name and then fax the POA document once the account was established. I entered the information necessary to set up the account and then pressed enter. Half an hour later, the screen still showed that the application was processing. I realized that I had forgotten to enter a beneficiary, so I closed the window and attempted to re-enter the application. The application would not let me back in and urged me to call customer service, so I did so. Customer service then told me that they would not be able to give me any information about the application unless they could speak to my father. I explained that my father could not speak to them, which is why I have POA. They said that they could not speak to me without a POA, but that I could not send them a POA document until the application had been approved, putting me in the absurd situation of being unable to do anything to move forward on setting up this account. At this point, I no longer had any interest in an account with a bank that would force me into such an absurd situation. Even the customer service agent acknowledged the absurdity of the situation. I asked that they delete the application as they were obviously not interested in my father's business.
The only reason I gave Barclays 1 star was because it was impossible to give them a zero, which is just what they deserve. This is an abysmal company with untrained and unhelpful telephone staff who do not know their posteriors from their elbows. They are rude, condescending and blatantly cheeky. I made a complaint about the way I was spoken to on the telephone and I ended up with Â£154 pounds as a goodwill gesture for their dreadful untrained staff mistakes. I will be leaving this establishment and would rather lick wasps than give Barclays another penny of my cash. Abominable service from an abysmal company.