I tried opening a new account with Ally Bank and they refused to open the account because my wife of 46 years has no credit in her own name. This is the first and only bank in our 46 years of marriage that refused us.
I would not try to get an account with Ally.
Customer service is rude does not comprehend English and they do not understand how to do their jobs. They call 10 times a day even after you talk to them 3 times a day. If you decide to buy a car don't use Ally.
My service with this bank was horrid. I was only trying to set up an account. Sensitive documents may or may not have been received, long waiting periods, and other problems plagued interactions.
Worse yet, I had to call for any information/updates, because ally did not try to contact me even once. When I asked, I was put on hold multiple times and given vague answers.
I am taking my business elsewhere and warning others about this "business."
I can hardly wait for the banks to cycle again to having no fees. Once that happens i will return to a local bank. I had three accounts at wells fargo and when they started to charge fees i had to leave, that's about $300 a year in checking fees. Ally bank, with no brick and mortar locations, should have just one major goal, customer service. It seems like every time i contact them it's a bother. Next local bank to charge no fees gets my business back again.
Since ally bank has no 'brick and mortar' buildings customer service is the worst; this bank only cares about it-self. I wanted to verify a check had money behind it before depositing and got "we protect our customers" and have no procedures in place to assist the business man from insufficient funds fees. They suggested to just deposit it and there was nothing they could do to verify if there was money behind it.