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Ally Bank Report Card

Overall rating score 84%
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Ally Bank Latest Customer Reviews

Mariacatalina's Profile Image

Reviewed by Mariacatalina

Apr 15th 2014

3 out of 5 marks

Offers no ATM cards and changing to a joint account was a nightmare.

Ally bank offers great rates but mediocre service. When I got married and added my husband to the savings account it was a mess. My husband for some reason couldn't not get access to the account after many calls and emails representative finally figured out that they needed to create a separate username and password for him. After that was sorted we decided to expand to a high interest checking account where inspecifically told the representative that I do not use debit cards thus to only send us at, cards. Today I received a debit card and have been told that ATM cards are not offered or available. Debit cards are the devil and banks want you to use them as it benefits them solely. If you lose a debit card or someone gets access to the number, then all your liquid assets are frozen until it's all sorted out. With all the id theft these days I refuse to use these cards and am highly disappointed that I have no other alternative other than closing my accounts that's were so hard to open in the first place.

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lazylazyjoe's Profile Image

Reviewed by lazylazyjoe

Apr 12th 2014

5 out of 5 marks

Excellent.

Have had ally for over 2 years. Best bank by far.I tell everyone about them. Can't believe they have anything to do with GM.

There's no monthly fee/minimum.& quick setup. But, that's common these days.

Interest on your checking.

No ATM fee. They even give you back the money the ATM charges you. One month I used $75 of ATM w/d's and got it alll back.

Low overdraft fee of $9.Free savings link for overdraft protection.

Transfer to other banks online.Free bill pay.

Deposit checks,popmoney, account details from your phone.

Customer Service is excellent too.

Never waited for than 4 minutes and most of the time there's no wait at all.App shows you wait time before you even call them. You can chat online for talk on the phone to someone 24/7 with almost no wait.

All communication they send you is stored in PDF that you can accesss.

I recently had to ask for a chargeback to MLB.com. They issued me a provisional credit in 3 days while chargeback is in progress.They sent me a form & prepaid evenvelope to fill out which I lost & reprinted (Luckily, all communication is in your profile). They even called me to make sure I didn't have any trouble filling it out.

The only situation you shouldn't consider Ally is if you make all your deposits in cash (no cash deposits), need integrated loans, or just really like going to a bank.

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WaRainGirl's Profile Image

Reviewed by WaRainGirl

Apr 12th 2014

3 out of 5 marks

Great until you have a problem then Hell on Wheels

Due to leaving one job and starting another, had a delayed EFT check and then a paper check from the new job rather than EFT. Because my account was in overdraft and I had one other overdraft in the last three years, they said I had excessive overdrafts and put a freeze on my mobile deposited paycheck for 5 business days. When I asked if they were holding my paycheck until it cleared or for 5 business days just because they can...I was told when it clears makes no difference to them, because I had a negative balance of $66 my $1975 check is being held 5 days period. Needless to say I am moving all my auto payments to my credit union and closing this account. The credit union would of accepted my check and life would of moved on. Going with an internet bank does not pan out if life throws you a curve ball, they simply do not care what happens to you. I have learned my lesson AND am warning all my friends to stay away from Ally.

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jtur6879's Profile Image

Reviewed by jtur6879

Apr 11th 2014

3 out of 5 marks

Fee Rape

Received $10 in interest but paid $40 in fees to access my money. Doesn't work out for me.

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BradGregson's Profile Image

Reviewed by BradGregson

Apr 3rd 2014

2 out of 5 marks

Deceptive, Customer Service Awful

This bank is very deceptive. They intentionally withold deposits to draw overdraft fees. I initiated a transfer from another bank in time for a payment to be made from my Ally account. Despite not ever showing a negative balance on my account and my transfers showing up on my account before the payment was made, they charged me an overdraft fee.

When I called customer service, the lady talked to me like I was stupid. When I asked why they had charged me an overdraft fee despite the money being there, she said they have a right to withold transfers from "available funds" for up to 5 days after a transfer is made.

They apparently decided to withold my money which I had transferred in time until I overdrafted...then it became available. They have pulled crap on me in a similar situation(they only allowed a certain percentage of a large deposit to be made available for 10 days after it was deposited) before but I was stupid and fell for it again. Closing this account ASAP. Save yourself trouble and go with a local bank.

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