MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I just started with Ally and they are epic. I cannot believe the amazing customer service. If you think banking online is scary and inconvenient than let all fears go. They provide pre-paid postage envelopes to send checks, reimbursements on ATM fees, and 24 hour customer service that has virtually no wait time. It is fast convenient and supports my needs. I will never have to add "stop at the bank" on my to do list because it is all online. My bank will go with me wherever I go. To top it all of they have the best rates! The interest is accumulative. It seems to be good to be true but it really is true. They are able to afford all of these extra commodities for their customers because they don't have physical locations. That can add enormous amounts of fees having to pay more employees and property fees. Choose ally for sure!
First of all their log in page is hard to find. They have auto log in That means AUTOMOBILE NOT automatic sign in Well what if the automobile log in was for a boat or a motorcycle? THEY need to spell out the word automobile so they won't waste my time thinking its automatic log in. These egg head can't think pass their brain. Time to move to a real on line bank were I can bank on line NOT ON THE PHONE!!!
After searching and dealing with several banks, I found Ally bank to be the best so far in all aspects of on-line banking including yield, website, customer service, statements, offering for a trust account, setting up transfer links between Ally and local bank, etc. etc.