I have Ally auto now and I personally don't like it. If you one of those people who want to pay off your vehicle faster. This is not the bank you want to go to. What I have been noticing with my auto payments is that they are trying to get their money before your vehicle is paid off. I had one lady who spoke very little English telling me that the lower my unpaid balance will pay off my vehicle much faster which means my finance (tax) will increase. I did not like that lady at all. I prefer to have someone speaking complete english without having such an odd accent. I'm very used to the Britain accent and texan accent so any other than those, I highly dislike. I spoke with another lady before about putting extra money onto the principle and told me I could but this weird accent lady who spoke very little English said I couldn't. This is perfect for people who can't pay extra but not for ones who do want to pay extra. I wouldn't get this bank ever again.
When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.
Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.