I have Ally auto now and I personally don't like it. If you one of those people who want to pay off your vehicle faster. This is not the bank you want to go to. What I have been noticing with my auto payments is that they are trying to get their money before your vehicle is paid off. I had one lady who spoke very little English telling me that the lower my unpaid balance will pay off my vehicle much faster which means my finance (tax) will increase. I did not like that lady at all. I prefer to have someone speaking complete english without having such an odd accent. I'm very used to the Britain accent and texan accent so any other than those, I highly dislike. I spoke with another lady before about putting extra money onto the principle and told me I could but this weird accent lady who spoke very little English said I couldn't. This is perfect for people who can't pay extra but not for ones who do want to pay extra. I wouldn't get this bank ever again.
I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.
We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.