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MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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Ally Bank Customer Review

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bennyw's Profile Image

4 out of 5 marks

Reviewed by bennyw

Feb 22nd 2013

Excellent If You Keep Things Simple

I've been their customer since 2008. Had $180,000 no penalty cd and withdrew it with no hassle. When i tried to open checking, money market, saving and new cd account jointly with my wife after that, i could not do it on their website. I tried many secure emails, chat, phone calls, none of them could help. After one month, they found out their web system does not allow previous customer with no account open at that time to open new accounts. My new accounts were finally created via phone call that i least preferred.

My experience and many reviews here and everywhere taught me that, with no in person contact available, they must be suspicious of anything unusual to protect their customers. Many things that can be solved easily in person could become complex online or over phone. They don't give any clues that might be helpful to solve issues because that may make them easier for bad guys to do something bad to them or their customers. There are some disadvantages for online only banks. To benefit from what they offer with no headache, you must keep things as simple as possible. Do things absolutely right at first time, don't make mistakes when contacting them like answering wrong info.

The features they have include free atm access, best rates, no account fee, no checkbook fee, no ridiculous fees, online and mobile check deposit up to $10,000 per month. They are all true in my experience. It's good to have ally bank. Will recommend it to others.

Is this review helpful? ▲ Yes 2 ▼ No 0

Other Ally Bank Reviews

Reuben518's Profile Image

Reviewed by Reuben518

Dec 22nd 2013

5 out of 5 marks

Mobile Bank is superb!

I have banked with so many banks both online and via mobile. I've practically tried them all! Ally's mobile banking is not only easy, all the features are awesome! Their mobile banking features and the way it was put together beats Citibank, Chase, TD Bank, HSBC, Bank of America and so many others. Great Job, Ally!

Is this review helpful? ▲ Yes 3 ▼ No 0

gsmiller's Profile Image

Reviewed by gsmiller

Mar 5th 2014

5 out of 5 marks

A bank I actually like

I don't understand all the hate against Ally Bank in previous reviews. I have had a checking account with Ally since 2011, after my local bank screwed me on overdraft fees, and have been very satisfied since. Signing up is painless, much less than what I have experienced at other online-only banks, and their website is very easy to use. In 2012 all of my debit card transactions were suddenly being declined and upon calling Ally it turned out my card number had been stolen so they froze my debit card. I wish they had notified me, but getting a new card was easy and I was not responsible for the fraudulent charge. I have only incurred one overdraft fee of $9 since banking with Ally and it was due to my own negligence. If you're tired of old-fashioned banking and their fees I highly recommend Ally Bank.

Is this review helpful? ▲ Yes 5 ▼ No 0

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