From day one, I've been happy with this bank. Some of the best rates out there (still low but better than most), set up was easy, needed a new debit card and had it in hand within 3 business days (great service), can make deposits by scanning online, and 100% rebated ATM fees. At this point, after using them for about 8 months, would have to rate them a "5" (on a scale of 1 to 5).
I bought a car and i made a mistake of not checking out this bank before accepting them is my financial institution. Employees are rude, have no knowledge of what they are doing. I can`t wait to get out of it... I will never use them again. I`m thinking in paying off instead of waiting and give them more interest.
We leased a vehicle through Ally and then decided to buy the car at the end of the lease. Instead of being able to buy it for the residual, they tack on $2,500 for absolutely no other reason but to keep you from buying the car in hopes you'll lease another car. I've purchased several vehicles we originally leased over the years and have always purchased them for the residual value which makes sense. They don't even try to justify the $2500 penalty, they just say "sorry." Stay away from this company at all costs, they're simply greedy and they absolutely lack any sense of customer service.