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Ally Bank Customer Review

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Pamey P's Profile Image

1 out of 5 marks

Reviewed by Pamey P

May 26th 2010

Ok at first, then...whoa...you won't believe this

I authorized a $25,000 withdraw from my checking account to fund a new Ally CD. Ally did the withdraw...TWICE. There is $50,000 gone from my checking account without my authority. When I called them, they said "oops"; we will refund the money in 48 hours. 48 hours later, no money. When I spoke to customer service they said it would take 4-5 more business days to return the $25,000 to my account. This is CRIMINAL. Do NOT link your checking account to your ALLY account. In fact....STAY CLEAR of this bank. They are thieves. I just hope they return my money. I will update when I see the money in my account.

Update...more than a week later, still no money in my account. So I went to my local bank and had them do a transfer back into my local checking account from Ally Bank using a "Written Statement of Unauthorized Debit" form. This form also severed ties with Ally and my local checking account. They are thieves, I repeat, STAY CLEAR of this bank.

Is this review helpful? ▲ Yes 14 ▼ No 11

  • koxon
    November 20th, 2013

    Had the same problem ! But that was not such a large sum ...
    That was the only problem I had with them though. Great experience so far.

  • carl
    November 17th, 2013

    if you had that kind of troubles then you go to banking commission and justice dept no bank is perfect but this bank is best ive had to date and i had most of all national banks in past 40 yrs boa us bank chase etc

  • CarLosVegas
    November 15th, 2013

    How does this have such a good review?

Other Ally Bank Reviews

Betty L's Profile Image

Reviewed by Betty L

Feb 17th 2010

5 out of 5 marks

Ally bank is the best choice!

I just started with Ally and they are epic. I cannot believe the amazing customer service. If you think banking online is scary and inconvenient than let all fears go. They provide pre-paid postage envelopes to send checks, reimbursements on ATM fees, and 24 hour customer service that has virtually no wait time. It is fast convenient and supports my needs. I will never have to add "stop at the bank" on my to do list because it is all online. My bank will go with me wherever I go. To top it all of they have the best rates! The interest is accumulative. It seems to be good to be true but it really is true. They are able to afford all of these extra commodities for their customers because they don't have physical locations. That can add enormous amounts of fees having to pay more employees and property fees. Choose ally for sure!

Is this review helpful? ▲ Yes 15 ▼ No 4

NoleNation11's Profile Image

Reviewed by NoleNation11

Nov 20th 2014

4 out of 5 marks

Online Banking Is Great

The level of expertise to use online banking is very low. The online banking is very easy to use and manage.

Is this review helpful? ▲ Yes 1 ▼ No 0

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