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Ally Bank Customer Review

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Pamey P's Profile Image

1 out of 5 marks

Reviewed by Pamey P

May 26th 2010

Ok at first, then...whoa...you won't believe this

I authorized a $25,000 withdraw from my checking account to fund a new Ally CD. Ally did the withdraw...TWICE. There is $50,000 gone from my checking account without my authority. When I called them, they said "oops"; we will refund the money in 48 hours. 48 hours later, no money. When I spoke to customer service they said it would take 4-5 more business days to return the $25,000 to my account. This is CRIMINAL. Do NOT link your checking account to your ALLY account. In fact....STAY CLEAR of this bank. They are thieves. I just hope they return my money. I will update when I see the money in my account.

Update...more than a week later, still no money in my account. So I went to my local bank and had them do a transfer back into my local checking account from Ally Bank using a "Written Statement of Unauthorized Debit" form. This form also severed ties with Ally and my local checking account. They are thieves, I repeat, STAY CLEAR of this bank.

Is this review helpful? ▲ Yes 13 ▼ No 10

  • koxon
    November 20th, 2013

    Had the same problem ! But that was not such a large sum ...
    That was the only problem I had with them though. Great experience so far.

  • carl
    November 17th, 2013

    if you had that kind of troubles then you go to banking commission and justice dept no bank is perfect but this bank is best ive had to date and i had most of all national banks in past 40 yrs boa us bank chase etc

  • CarLosVegas
    November 15th, 2013

    How does this have such a good review?

Other Ally Bank Reviews

McFrugal's Profile Image

Reviewed by McFrugal

Oct 21st 2014

5 out of 5 marks

Very Satisfied Customer Since 2011

When my old bank raised my requirement/fees i decided to look around for better options. I researched several banks and ally was by far the best choice. All my interactions with ally have been positive, good customer service, easy bill pay and money transfers. Now, every month i look at my interest and see i am getting paid in dollars instead of pennies. When asked about banking, i always recommend Ally.

Is this review helpful? ▲ Yes 1 ▼ No 0

rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking Baseless Ridiculous Questions Online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.

Is this review helpful? ▲ Yes 1 ▼ No 0

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