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MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

A+

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Ally Bank Customer Review

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Pamey P's Profile Image

1 out of 5 marks

Reviewed by Pamey P

May 26th 2010

Ok at first, then...whoa...you won't believe this

I authorized a $25,000 withdraw from my checking account to fund a new Ally CD. Ally did the withdraw...TWICE. There is $50,000 gone from my checking account without my authority. When I called them, they said "oops"; we will refund the money in 48 hours. 48 hours later, no money. When I spoke to customer service they said it would take 4-5 more business days to return the $25,000 to my account. This is CRIMINAL. Do NOT link your checking account to your ALLY account. In fact....STAY CLEAR of this bank. They are thieves. I just hope they return my money. I will update when I see the money in my account.

Update...more than a week later, still no money in my account. So I went to my local bank and had them do a transfer back into my local checking account from Ally Bank using a "Written Statement of Unauthorized Debit" form. This form also severed ties with Ally and my local checking account. They are thieves, I repeat, STAY CLEAR of this bank.

Is this review helpful? ▲ Yes 15 ▼ No 11

  • koxon
    November 20th, 2013

    Had the same problem ! But that was not such a large sum ...
    That was the only problem I had with them though. Great experience so far.

  • CarLosVegas
    November 15th, 2013

    How does this have such a good review?

Other Ally Bank Reviews

Reuben518's Profile Image

Reviewed by Reuben518

Dec 22nd 2013

5 out of 5 marks

Mobile Bank is superb!

I have banked with so many banks both online and via mobile. I've practically tried them all! Ally's mobile banking is not only easy, all the features are awesome! Their mobile banking features and the way it was put together beats Citibank, Chase, TD Bank, HSBC, Bank of America and so many others. Great Job, Ally!

Is this review helpful? ▲ Yes 3 ▼ No 0

gsmiller's Profile Image

Reviewed by gsmiller

Mar 5th 2014

5 out of 5 marks

A bank I actually like

I don't understand all the hate against Ally Bank in previous reviews. I have had a checking account with Ally since 2011, after my local bank screwed me on overdraft fees, and have been very satisfied since. Signing up is painless, much less than what I have experienced at other online-only banks, and their website is very easy to use. In 2012 all of my debit card transactions were suddenly being declined and upon calling Ally it turned out my card number had been stolen so they froze my debit card. I wish they had notified me, but getting a new card was easy and I was not responsible for the fraudulent charge. I have only incurred one overdraft fee of $9 since banking with Ally and it was due to my own negligence. If you're tired of old-fashioned banking and their fees I highly recommend Ally Bank.

Is this review helpful? ▲ Yes 5 ▼ No 0

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