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Ally Bank Customer Review

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Pamey P's Profile Image

1 out of 5 marks

Reviewed by Pamey P

May 26th 2010

Ok at first, then...whoa...you won't believe this

I authorized a $25,000 withdraw from my checking account to fund a new Ally CD. Ally did the withdraw...TWICE. There is $50,000 gone from my checking account without my authority. When I called them, they said "oops"; we will refund the money in 48 hours. 48 hours later, no money. When I spoke to customer service they said it would take 4-5 more business days to return the $25,000 to my account. This is CRIMINAL. Do NOT link your checking account to your ALLY account. In fact....STAY CLEAR of this bank. They are thieves. I just hope they return my money. I will update when I see the money in my account.

Update...more than a week later, still no money in my account. So I went to my local bank and had them do a transfer back into my local checking account from Ally Bank using a "Written Statement of Unauthorized Debit" form. This form also severed ties with Ally and my local checking account. They are thieves, I repeat, STAY CLEAR of this bank.

Is this review helpful? ▲ Yes 14 ▼ No 11

  • koxon
    November 20th, 2013

    Had the same problem ! But that was not such a large sum ...
    That was the only problem I had with them though. Great experience so far.

  • carl
    November 17th, 2013

    if you had that kind of troubles then you go to banking commission and justice dept no bank is perfect but this bank is best ive had to date and i had most of all national banks in past 40 yrs boa us bank chase etc

  • CarLosVegas
    November 15th, 2013

    How does this have such a good review?

Other Ally Bank Reviews

Salulu's Profile Image

Reviewed by Salulu

Dec 17th 2014

1 out of 5 marks

Horrible application process

it was like i am applying for a secret service agent positions with ally reps contacting me for the 4th time in 1 month trying to get me to continue furnish them with additional info bcos they could not verify my wife's address for a MM account. this was after we've given them more than enough info such as DL, SSN utilities, Voter Registration card, etc to validate her current address. they got hung up on an old address appearing on her DL. Terrible customer experience in the front end that made us jump to another competitor today. they made me feel like they are doing me a favor.

Is this review helpful? ▲ Yes 1 ▼ No 0

dmdicks's Profile Image

Reviewed by dmdicks

Dec 16th 2014

1 out of 5 marks

Disturbing Practices

I have been with Ally for 2 1/2 years. Yes they offer good interest rates with both checking and savings accounts. Yes getting customer service is somewhat easy. If you want to order checks, or check a posting, it is so simple, make the call and it's fixed, right? So Ally seem to do the simple things right. But what about when things go seriously wrong? I have a healthy account with high balances in checking and savings. I pay almost all of my bills through the Ally bill pay service. On two occasions Ally have paid my home mortgage payment twice in the same month even though it is set up as an automated single payment. On other occasions they have done the same with other automated payments. Attempts at getting this systemic problem fixed have been futile. If that is not bad enough how about this. Each month I have a retirement pension wired from England into my Ally account. On 6 occasions in the last year or so the payments have failed to show up. A detailed investigation has shown that Ally uses J P Morgan Chase to process incoming international wire transfers. Yes that would be the same J P Morgan Chase that has been penalized and heavily fined for international currency exchange rate fraud and other serious financial banking fraud. Two months of pressing hard has resulted in no solution to this problem. This is now in the hands of the FBI. The moral to this story is this. If you have an account with Ally, and you do not fall foul of their incompetence, you will win. If you do have any kind of serious problem you will lose. Ally seems to do business with some shady characters and they are both unable and unwilling to fix any problems that they will create for you. Good luck.

Is this review helpful? ▲ Yes 1 ▼ No 0

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