MyBankTracker rated Ally Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I called on a holiday to open my account and was on hold for less than 5 minutes. The representative was helpful, patient and easy to understand. I wanted a joint account and a single owner account. She helped me get both accounts opened in the most efficient manner possible. I did most of the process over the phone and the last part on my pc. When i hooked the new accounts up to accounts at other banks that was easy, too. I have made my first two transfers and just have to wait for them to clear. The interest rates are better than other accounts that i have looked at and there are no fees for normal transactions.
First of all their log in page is hard to find. They have auto log in that means automobile not automatic sign in well what if the automobile log in was for a boat or a motorcycle? They need to spell out the word automobile so they won't waste my time thinking its automatic log in. These egg head can't think pass their brain. Time to move to a real on line bank were i can bank on line not on the phone!!!
After searching and dealing with several banks, I found Ally bank to be the best so far in all aspects of on-line banking including yield, website, customer service, statements, offering for a trust account, setting up transfer links between Ally and local bank, etc. etc.