I have called customer service 4 times and was told i would receive a call from bank operations within 2 -3 business days regarding forms that they messed up. ( they didn't say what year they would call me back )
have waited over 3 weeks for someone to call me back. Received a call back only to inform me that my case has not been assigned to anyone as of yet. You have got to be kidding me!!!!!!! This bank is the pits save your time and patience go to a competitor. With all of the complaints their license should be taken away!
I tried opening a new account with Ally Bank and they refused to open the account because my wife of 46 years has no credit in her own name. This is the first and only bank in our 46 years of marriage that refused us.
I would not try to get an account with Ally.
Customer service is rude does not comprehend English and they do not understand how to do their jobs. They call 10 times a day even after you talk to them 3 times a day. If you decide to buy a car don't use Ally.