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Ally Bank Customer Review

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DavidAlley's Profile Image

3 out of 5 marks

Reviewed by DavidAlley

Dec 28th 2012

Unreliable

First bad experience: I was doing late night online Christmas shopping and could not log on to my banking to transfer funds. I called ally and was told that they were doing a system update and all services were offline for 6 hours. I talked to a supervisor and asked why they didn't notify their customers that they would be down and he just didn't know.

Second bad experience: I deposited a $500 and $400 check using the banking app. It took 2 days to appear in my balance. But my available balance was short $700. I asked customer service why and they said that they wait an additional 3-4 days to make sure the checks clear. It clearly says in the Q&A that your deposit will be "available" the next business day after it is approved.

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Other Ally Bank Reviews

jabauman's Profile Image

Reviewed by jabauman

Sep 20th 2014

5 out of 5 marks

Great Customer Service

Very pleased with Ally Bank. It was super simple to set-up a money market account and an interest-bearing checking account, plus I was pleasantly surprised to find out they supply unlimited checks for free.

Now for the clincher! They offer free "bill pay" and they covered my butt when I made a mistake on my first trial run. I accidentally processed more bills than my account balance and they covered the deficit with no "bounced check" fees or penalties. I got a nice email to let me know about this "one-time courtesy" for new users. Thanks Ally!

Note: For those of you using online banking for the 1st time, be aware that a money transfer to Ally Bank from your physical bank is not instantaneous. It takes about 4-5 days. Big "duh" on my part, but now that I know this, I transfer money a week before I activate my monthly payments.

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rajchaudhrygmailco's Profile Image

Reviewed by rajchaudhrygmailco

Oct 18th 2014

1 out of 5 marks

Asking Baseless Ridiculous Questions Online

Recently they have started asking strange questions like which street is closest to you, who among the persons listed below do you know, and so on. These are totally ridiculous and irrelevant questions and why can't they keep the validation to the relevant information in their systems? How would one know every street in the metropolis? ( i googled those streets and some of them are 40 miles away). How do you know if i know the person or not and if you do why are you preying on my privacy. Who gave you authority and access to do searches on me? I am very frustrated customer and very annoyed with ally bank! This is totally unacceptable and needs to stop.

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