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Ally Bank Customer Review

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DavidAlley's Profile Image

3 out of 5 marks

Reviewed by DavidAlley

Dec 28th 2012

Unreliable

First bad experience: I was doing late night online Christmas shopping and could not log on to my banking to transfer funds. I called ally and was told that they were doing a system update and all services were offline for 6 hours. I talked to a supervisor and asked why they didn't notify their customers that they would be down and he just didn't know.

Second bad experience: I deposited a $500 and $400 check using the banking app. It took 2 days to appear in my balance. But my available balance was short $700. I asked customer service why and they said that they wait an additional 3-4 days to make sure the checks clear. It clearly says in the Q&A that your deposit will be "available" the next business day after it is approved.

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Other Ally Bank Reviews

Johnsnow44's Profile Image

Reviewed by Johnsnow44

Jan 20th 2015

4 out of 5 marks

Online Banks Are The Way To Go

Just opened a checking account and now i don't have to worry about atm fees that cost me tons with a big bank checking account.

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mmckeny's Profile Image

Reviewed by mmckeny

Jan 15th 2015

1 out of 5 marks

Horrible!!!!!

I deposited a check from BOA and was warned by the Ally mobile deposit site that the funds would not be available for 3 days. With that information I turned around and wrote a check for the deposited amount and mailed it off. Those checks have since been cashed and paid but Ally still has a hold on my original deposit 4 days after depositing and have notified me those funds will not be available another 4 days. Because of this they have put a hold on the entire check value plus another $3500.

So let me get this straight, they have my money but I can't use it or the rest of my money because why??????

Horrible inconvenience!!!!!

I would not recommend that anyone has multiple accounts with them so they have the ability to basically freeze ALL "your" money.

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