I have eight CDs with this bank. Today I told a customer rep to send me the checks when they matured. Why? When I attempted to open a new CD yesterday I got near the end and bang, I was logged off. Today I tried again. When I was near the end of completing the forms, I was asked to place a value on three kinds of CDs, only one of which I wanted. I placed my value in that CD and zeros in the other blanks. The form would not accept a zero as a value. I went to the other side of my office to get my cell to call a rep to find out how to address this hurtle and bang, I was logged off. I called CIT, the rep saw the information that I had inserted, but after answering security questions, he said I had to send him a copy of my driver's license, my social security card, and a statement showing my home address (like a utility bill). I told him I had scanned my passport (I do a lot of international travel.) He said that that could be taken in lieu of a driver's license but I still had to scan and send a copy of my utility bill. I responded by saying my address was on my passport (and on the CDs that I already had at the bank). No go. I then asked him to make a notation that when my current CDs matured to mail checks to the address they have on record. This bank is beyond belief.
I opened a savings account about a week ago, so far everything has gone flawless and fast. I was also able to set up ach online (after my funds cleared, which took 2 days). You can now make transfer online, you do need to call if the transaction amount is over 5k. The customer service has also been very friendly and knowledgeable. I'm the last person to write a review about something, but with the low savings rate available these days. I wanted to give cit bank some thanks. I will be recommending this bank to others, lets hope that their rates stay competitive.
Very bad experience. They are rude and not professional. They are not worth the effort. My advise is check out a reputable bank such as Ally, Ever Bank or American Express savings.