I have eight CDs with this bank. Today I told a customer rep to send me the checks when they matured. Why? When I attempted to open a new CD yesterday I got near the end and bang, I was logged off. Today I tried again. When I was near the end of completing the forms, I was asked to place a value on three kinds of CDs, only one of which I wanted. I placed my value in that CD and zeros in the other blanks. The form would not accept a zero as a value. I went to the other side of my office to get my cell to call a rep to find out how to address this hurtle and bang, I was logged off. I called CIT, the rep saw the information that I had inserted, but after answering security questions, he said I had to send him a copy of my driver's license, my social security card, and a statement showing my home address (like a utility bill). I told him I had scanned my passport (I do a lot of international travel.) He said that that could be taken in lieu of a driver's license but I still had to scan and send a copy of my utility bill. I responded by saying my address was on my passport (and on the CDs that I already had at the bank). No go. I then asked him to make a notation that when my current CDs matured to mail checks to the address they have on record. This bank is beyond belief.
Opened saving account because of above average interest rates but rates quickly dropped below that offered by top 5 banks.
My CIT Saving account suddenly lost ability to transfer funds.
Contacted support to investigate and restore transfer option.
Nothing was done! I called to check status every few days and was told department handling this cannot be reached directly. I gave up after 2 months and closed my account.
I took my business to another online bank. About the only positive thing I can say about CIT Bank is that they are opened on Saturday. But, the bad customer service and so-so interest rates makes CIT Bank a poor choice.
I just wish they were open weekends and evenings (I'm on the West Coast). That's no big deal though, just plan ahead.
They've been very good, no mistakes, super nice and competent customer service reps. And their rate doesn't go up and down every other day like so many online banks.