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TD Bank Customer Review

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liu's Profile Image

1 out of 5 marks

Reviewed by liu

Jun 14th 2012

Absolutely The "america Most Inconvenient Bank", Horrible Experience

Applied a loan with the bank and basically i am working with robot during the process. The person who deal with my loan is not a professional and did not ask the right question. It is a totally wasting my time (20+ days) and money ($500+). Emails do not work well, fax is the only way to communicate and many time even not work. I have to fax the same documents again and again couple time and they still claim not received them. I have to print them out and bring them to the local branch, and they still send me auto-generated emails saying missing documentations.

Unbelievable. I filed a complain with their mortgage department, they do not even bother to return my email. I applied new mortgage and several refinance before and all of those are very straightforward and never has a problem. I always have a person to work with and call will be picked or returned. My calls to td always go to voice mail and the voice mail stated they will return my call within 6 business hours, but i never got any returned calls. I do not understand why they even bother to have a such broken mortgage processing department. They should all be fired. How they can claim america's most convenient bank? It is truly a shame. Stay away from them for any loan application. I won't recommend it for anyone.

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Other TD Bank Reviews

Sinan L's Profile Image

Reviewed by Sinan L

Dec 15th 2011

5 out of 5 marks

über-Excellent Service, Staff Is Down To Earth..

I love going there! The guys i know really well, gary, garfield, layla, shelby, and robert etc. They really know my name and if i need to check my status, they are always there to help and they know i would come to take some money out and while i'm wating, they ask how i'm doing, etc.

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tombuck's Profile Image

Reviewed by tombuck

May 23rd 2014

5 out of 5 marks

Waited too long

I had a problem about a year ago and Dee went above and beyond to help me. She took care of everything and i would recommend her for any type of banking needs that you have.

Tom Buck

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