Applied a loan with the bank and basically i am working with robot during the process. The person who deal with my loan is not a professional and did not ask the right question. It is a totally wasting my time (20+ days) and money ($500+). Emails do not work well, fax is the only way to communicate and many time even not work. I have to fax the same documents again and again couple time and they still claim not received them. I have to print them out and bring them to the local branch, and they still send me auto-generated emails saying missing documentations.
Unbelievable. I filed a complain with their mortgage department, they do not even bother to return my email. I applied new mortgage and several refinance before and all of those are very straightforward and never has a problem. I always have a person to work with and call will be picked or returned. My calls to td always go to voice mail and the voice mail stated they will return my call within 6 business hours, but i never got any returned calls. I do not understand why they even bother to have a such broken mortgage processing department. They should all be fired. How they can claim america's most convenient bank? It is truly a shame. Stay away from them for any loan application. I won't recommend it for anyone.
Simply awful. I was lied to and manipulated and paid through the nose for the experience. I was interested in buying a condo/first home, so i talked to a banking specialist. I was told that i could open a line of credit, take funds, set them aside for 60 days, then use it for a down payment. I did exactly that, paid to start the loc, paid the interest, waited 60 days, and... Nope, can't use that, sorry! Well, damn. I came up with the downpayment anyways, and was subjected to 2 months with the most incompetent mortgage "specialist" of all time, jessica laws. If you go to td and she's assigned, tell the seller it's not happening.
She'll see to it. Mishandled documents, didn't do anything, sat on them until the closing date and then "oh, it's not done. That's a problem. Get an extension. And pay us a ratelock fee. " why? Because if she'd verified these documents she'd had for 8 weeks, and done nothing with. She would have found the issue, and the 4 week fix, no problem. Instead of trying to fix my problem, she just kept repeating "ok, you're gonna be charged a ratelock fee" she then advised me, yeah, you should cancel this, and just restart it in 4 weeks, and then it'll be 45 days from that point, that maybe we can help.
What? She just wanted to be done with me. So, i got her to issue a denial letter (which she also screwed up) which said that of the almost thousand dollars they cost me, i'd be refunded 125. Well, it's something, right? Well, though i was told it was refunded. Over a month ago. It is not. I've contacted her 3 times since. Got two responses of "what's it for? I'll look into it" all 3 were in response to/attached to the letter she sent me saying it! I don't think you can be this incompetent by accident, i believe it is maliciously intentional on her part and i'd advise everyone to never bank with these thieves, get a loan shark. They'll lie/steal from you less. Ps-got mortgage with dcu, 30 days, ready to close. Thanks!