MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Applied a loan with the bank and basically i am working with robot during the process. The person who deal with my loan is not a professional and did not ask the right question. It is a totally wasting my time (20+ days) and money ($500+). Emails do not work well, fax is the only way to communicate and many time even not work. I have to fax the same documents again and again couple time and they still claim not received them. I have to print them out and bring them to the local branch, and they still send me auto-generated emails saying missing documentations.
Unbelievable. I filed a complain with their mortgage department, they do not even bother to return my email. I applied new mortgage and several refinance before and all of those are very straightforward and never has a problem. I always have a person to work with and call will be picked or returned. My calls to td always go to voice mail and the voice mail stated they will return my call within 6 business hours, but i never got any returned calls. I do not understand why they even bother to have a such broken mortgage processing department. They should all be fired. How they can claim america's most convenient bank? It is truly a shame. Stay away from them for any loan application. I won't recommend it for anyone.
I didn't give this bank 0 stars only because I had to put something. I walk into TD Bank on 42nd street and Madison Avenue in New York and I received the worst customer service ever. I was attended by a banker called Juanita and she seems to know everything. She was very rude and aggressive and did not resolve my problem at all. I ended up going to a nicer teller called Rosanne, which was a little better. I wouldn't even recommend TD Bank to my worse enemy.
This relatively new bank, the result of several mergers and acquisitions has been working to provide excellent customer service. As a new depositor, somewhat unhappy with some of the more traditional stand-bys, I was impressed with their personnel from day one. Within moments of my first cash deposit, I had a new debit card in hand (remarkable) and checks bearing my account number to walk-out the door. This occurred withing minutes, not even a half-hour. Their haute "stores" are ultra in appearance and convenience featuring not only short teller lines, but an in and outdoor ATM for security, a free coin counter and some thoughtful edibles and beverages. Since a smile costs nothing, seeing a TD Teller or Manager deliver service with a smile and courtesy suggest that everyone associated with the Bank is on board the "service train.
Their on-line banking is superb, clear and user friendly. Their website explains how accounts are handled, deposits and withdrawals are posted, and other items about fees and charges with no small print. They may not offer free checking without a minimum balance, but their service should earn your trust and appreciation. They have been working to improve and exemplify what a bank can be, and have attained remarkable success in their effort.