MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Having lived in the area now for 14 years or so and having had experience of several banks, either through payroll needs or mortgages or such, i'd have to say td bank is the best of the bunch. I've tried wilmington trust - ok, b of a - really terrible, wachovia - horrible, citizens - pretty bad, first federal - ok, but td has been really great.
First, most of the complaints i read here are about debit charges for being overdrawn, that's the same at every bank. My son went over $800 overdrawn while banking at citizens while at college - for buying a starbucks on his debit card. They then started charging him $37 day for the o/d, even when it was paid off, they came up with retrospective charges that put him overdrawn again and started the whole process over.
You can fix your debit card so it can't go o/d now (thanks to the government) and at least td only charge $15... My branch is very cheery and friendly. The dog loves to visit and there are always little gifts for the kids as well as the free money counter for customers. No bank reminds me of the old, personal face-to-face service you used to get and decisions are now made in a central office many miles away, but at least the staff are friendly, the bank is open and bring and everyone seems very helpful.
This is the most accommodating bank there is and they have the lowest fees. They're open every day, there is never a long wait, they know my name, they're dog friendly, etc etc etc....why bank anywhere else? I hope BOA and WF lose all of their business to TD!
So hear this, i go to drop off 2k into my dads account via a checking number at the toronto lapsley location. The lady asks for the transit number and i tell her its that branch my dad opened with. She happily adds the money. I go 2 days later and she is condescending and rude and tells me without a transit number i cant add any money. I am trying to deposit money not take out money. No one in the world has this bs system. Switch to scotia bank or bmo. TD is clown college