MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Having lived in the area now for 14 years or so and having had experience of several banks, either through payroll needs or mortgages or such, i'd have to say td bank is the best of the bunch. I've tried wilmington trust - ok, b of a - really terrible, wachovia - horrible, citizens - pretty bad, first federal - ok, but td has been really great.
First, most of the complaints i read here are about debit charges for being overdrawn, that's the same at every bank. My son went over $800 overdrawn while banking at citizens while at college - for buying a starbucks on his debit card. They then started charging him $37 day for the o/d, even when it was paid off, they came up with retrospective charges that put him overdrawn again and started the whole process over.
You can fix your debit card so it can't go o/d now (thanks to the government) and at least td only charge $15... My branch is very cheery and friendly. The dog loves to visit and there are always little gifts for the kids as well as the free money counter for customers. No bank reminds me of the old, personal face-to-face service you used to get and decisions are now made in a central office many miles away, but at least the staff are friendly, the bank is open and bring and everyone seems very helpful.
This bank will not post your debit card transactions and will wait until your account gets low. Then it will take the highest amount and post it first even though its not the first debit. Causing you to have to pay multiple over draft fees. This bank has been sued and lost for this illegal activity and is still practicing this activity
Do not deal with this company. I paid a payment on my account online the same day it was due. I paid around 7pm, come to find out that their cutoff was 5pm in the afternoon ...really talk about bankers hours even online.... anyway after 5pm it goes on the next day which not only caused late charge but in my case also dropped my line of credit from $3800 to zero.... they reimbursed my late charge but decided that i was no longer a customer they wanted..... ooh well i'll still use their money at zero interest for the next two years.... dont deal with this bank.