I just want to share my bad experience and the nightmare that tdbank is giving to me...!!!... I got a call from tdbank fraud department telling me that one of tdbank’s employees gave out my personal information (name, address, social security number and account number ) without my consent to an unauthorized party... The customer service representative at fraud department ( named ms. Stacy) whom i spoke with, told me that this happened “mistakenly or in purposely ”
i am very concerned about this situation and, i cannot believe that such financial institution can have such inexperience employees working and handling such sensitive information. Ms. Stacy tried to calm me down telling me that this “it might happened” and that this situation is under investigation, but it was too late because at the beginning of our conversation she clearly said, “that it happened”. I am in state of shock to know that my personal information is out there in some criminal’s hand, and this is issue is causing such state of intranquility and anxiety to me. I can not believe that this institution doesn’t has the proper security systems and resources to protects the identity of their customers and, i am demanding to have more information about this issue in what happened and how this happened. Obviously tdbank don't know how to handle your personal information.. How is possible that kind of leak!!!.. This issue is creating such of state of anxiety and paranoid to my persona and i've been calling and sending letters to get a response in how this happened and when... And all that they tell me that is "under investigation"... This is scary!!!
For weeks now I have stood in line at this bank for 20 or more minutes no matter what time of day I go. There is NEVER more than two tellers and today we had only one at 9:30 in the morning. This branch is a disgrace and your slogan "America's Most Convenient Bank" is the bigger joke as you are standing in line viewing your monitors that promote: "I'm in and out and on my way," TD treats me like a king," "They know me by name," etc., etc. What a joke! The only true statement on your video is that you offer free lollipops and dog biscuits..this branch doesn't even offer free pens anymore...really is that what your clients really want? I have four separate accounts with TD and I'm going to close all of them and encourage my friends and family to do the same. Convenient, you are not!
very bad help when discuting loan needed.dont understand client need and type of job.