I just want to share my bad experience and the nightmare that tdbank is giving to me...!!!... I got a call from tdbank fraud department telling me that one of tdbank’s employees gave out my personal information (name, address, social security number and account number ) without my consent to an unauthorized party... The customer service representative at fraud department ( named ms. Stacy) whom i spoke with, told me that this happened “mistakenly or in purposely ”
i am very concerned about this situation and, i cannot believe that such financial institution can have such inexperience employees working and handling such sensitive information. Ms. Stacy tried to calm me down telling me that this “it might happened” and that this situation is under investigation, but it was too late because at the beginning of our conversation she clearly said, “that it happened”. I am in state of shock to know that my personal information is out there in some criminal’s hand, and this is issue is causing such state of intranquility and anxiety to me. I can not believe that this institution doesn’t has the proper security systems and resources to protects the identity of their customers and, i am demanding to have more information about this issue in what happened and how this happened. Obviously tdbank don't know how to handle your personal information.. How is possible that kind of leak!!!.. This issue is creating such of state of anxiety and paranoid to my persona and i've been calling and sending letters to get a response in how this happened and when... And all that they tell me that is "under investigation"... This is scary!!!
The worst bank i have ever dealt with! There on line banking is a joke and most of their customer service people don't know what they are doing!
They changed my debit card status to "only deposit". Aparently the way to change itâ´s status was calling to loss prevention. They couldnâ´t unblocked and they asked me to go to a branch to verify my identity. That seems reasonable but it was late evening and all the brunches were close. I couldnâ´t get any cash neither pay with my card, itâ´s not big deal when your are at home but if you are in a situation that really need money it is a huge problem. I am goint to the brunch to cancel my account, thanks!!!