I just want to share my bad experience and the nightmare that tdbank is giving to me...!!!... I got a call from tdbank fraud department telling me that one of tdbank’s employees gave out my personal information (name, address, social security number and account number ) without my consent to an unauthorized party... The customer service representative at fraud department ( named ms. Stacy) whom i spoke with, told me that this happened “mistakenly or in purposely ”
i am very concerned about this situation and, i cannot believe that such financial institution can have such inexperience employees working and handling such sensitive information. Ms. Stacy tried to calm me down telling me that this “it might happened” and that this situation is under investigation, but it was too late because at the beginning of our conversation she clearly said, “that it happened”. I am in state of shock to know that my personal information is out there in some criminal’s hand, and this is issue is causing such state of intranquility and anxiety to me. I can not believe that this institution doesn’t has the proper security systems and resources to protects the identity of their customers and, i am demanding to have more information about this issue in what happened and how this happened. Obviously tdbank don't know how to handle your personal information.. How is possible that kind of leak!!!.. This issue is creating such of state of anxiety and paranoid to my persona and i've been calling and sending letters to get a response in how this happened and when... And all that they tell me that is "under investigation"... This is scary!!!
Simply awful. I was lied to and manipulated and paid through the nose for the experience. I was interested in buying a condo/first home, so i talked to a banking specialist. I was told that i could open a line of credit, take funds, set them aside for 60 days, then use it for a down payment. I did exactly that, paid to start the loc, paid the interest, waited 60 days, and... Nope, can't use that, sorry! Well, damn. I came up with the downpayment anyways, and was subjected to 2 months with the most incompetent mortgage "specialist" of all time, jessica laws. If you go to td and she's assigned, tell the seller it's not happening.
She'll see to it. Mishandled documents, didn't do anything, sat on them until the closing date and then "oh, it's not done. That's a problem. Get an extension. And pay us a ratelock fee. " why? Because if she'd verified these documents she'd had for 8 weeks, and done nothing with. She would have found the issue, and the 4 week fix, no problem. Instead of trying to fix my problem, she just kept repeating "ok, you're gonna be charged a ratelock fee" she then advised me, yeah, you should cancel this, and just restart it in 4 weeks, and then it'll be 45 days from that point, that maybe we can help.
What? She just wanted to be done with me. So, i got her to issue a denial letter (which she also screwed up) which said that of the almost thousand dollars they cost me, i'd be refunded 125. Well, it's something, right? Well, though i was told it was refunded. Over a month ago. It is not. I've contacted her 3 times since. Got two responses of "what's it for? I'll look into it" all 3 were in response to/attached to the letter she sent me saying it! I don't think you can be this incompetent by accident, i believe it is maliciously intentional on her part and i'd advise everyone to never bank with these thieves, get a loan shark. They'll lie/steal from you less. Ps-got mortgage with dcu, 30 days, ready to close. Thanks!