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MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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TD Bank Customer Review

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wankay's Profile Image

1 out of 5 marks

Reviewed by wankay

May 31st 2012

They Know What They Are Doing and It's Wrong

TD Bank has a full proof plan to rip off customers, i knew that i was getting ripped off so i tried this and they had no answer. I'm not proud to admit this but they know i live paycheck to paycheck, if i write a check, they will purposely show it as cleared. Not in the pending but actually cleared. So if i have a few dollasr left that is less then the actual amount of the check and i make a withdrawal or purchase then they realease the check so that it overdraws and charge me $35. 00.

I printed out a statement showing that all of my checks had cleared. I made a purchase less than the check and they sent the check through which caused it to generate overdraft fees. Unless you are keeping a paper trail account they will get you, and they also have a way of charging you the ntd (non-tdbank) $2. 00 fees so that they can conveniently cause your checks to overdraft as well. I have my disability check , work and military going to them so its hard to stop my accounts but i really have to, they are killing me (us) slowly.

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Other TD Bank Reviews

sacjjmc's Profile Image

Reviewed by sacjjmc

Mar 25th 2015

1 out of 5 marks

poor customer service

Very poor customer service. Branch assistant vice president , store manager rude and unhelpful and doesn't return calls. Misinformation given and no one accountable. I will stick with my credit union Connex for my large accounts. I would never trust TD bank with more then my play money and still strongly consider just closing the account. Be aware and read ALL small print .

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jcrosita's Profile Image

Reviewed by jcrosita

Nov 3rd 2012

5 out of 5 marks

Horrible

I have been a member for over 20 years including when it was commerce bank. Since it has been td bank i have had many bad experiences but this is the worst. On november 1, 2012 at 6:30 pm i walked in and i waited to see a customer representative to see about closing my account due to a maintenance fee. Stephanie greeted me and asked if she could help me. While talking i had asked her some questions about a student account to see if i could get free checking. When she asked me my age she informed me that i did not qualify, as you had to be younger. Therefore, i asked her to close my account and distribute to me the 250. 28 that i had left in my account. She did all the proper procedures rather coldly without smiling or responding very friendly to me when i tried to spark up a small conversation, however, she did her job and exited to retrieve my cash. When she returned i briefly looked inside the envelope, however, i did not count the amount correctly. When i left the building i went to wells fargo, which is right next-door and began to count my money that she gave to me and i noticed that i was $80. 00 short. I immediately returned to td bank and asked stephanie if i had dropped any money because i was missing some cash. She became very rude and told me no and that she cannot tell me what i did with my money after i leave the bank and that she is not responsible for it. She also angrily said to me that she watched me count it in front of her. I was rather nervous due to the economy today and hoping that some how she could help me so i nicely explained to her that i know and i realize that but i must have not counted it properly because i'm missing money and i only have 170. 00. She then stormed off to the teller counter and disappeared from my sight. I had to ask the teller where she went and he told me she was counting the drawer. She then came back and gave me the 80 dollars and said sorry but never apologized how rude and angry she acted. I closed my account and will never return.

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