2 really bad experience since christmas. I was looking for work over the holiday season and was applying everywhere online. Week later i received a letter in mail saying i qualified as a mystery shopper and and a cheque for around 4000. Oblivious at time time went right to the bank and deposited into may account right away. Never took anything out, after a couple of hours later i realized it was a scam and made a police report with the rcmp, went to my home branch that night and told the bank manager everything gave her all the paper work with the letter i got in the mail and my police report number. She told me that my account would not be affected by it. She lied.
Went to deposit my pay cheque 2 days later, and my account was on hold, couldn't even deposit my money. Waited for 40 min while they called head office and finally i could get my money that day. Next day went to transfer from my saving and it was on hold. Called td and told me i had to go back to home branch. They told me they had to investigate, also they did not know if they wanted with there bank. Took 3 days to access my money. 2-signed up for the online app. I realized on the 1st of the month i was being charged for paper statement, that i have never received before.
I looked into it they said it was because my address was not verified and they had not sent on since 2009. So was was i paying 2$ a month if they never mailed it. Ya i knew about the 2 fee from a letter they mailed, which made it to my address just fine. It said if you are currently receiving paper statement by mail you will have to pay 2$ a month. Well i hadn't got one since 2009 on there records and by mine. Asked for my money back talked to many mangers and i got nothing. I was like how is this fare you charging me for a service that i'm not receiving your not even mailing it. Go to the bank 2 times week no one has ever asked me to verify my address. They also said i'm the only persons this has ever happened to. Bs 2 me
I did some business with TD Bank recently and was very pleased with the professionalism and friendliness of everyone. It was a great experience.