2 really bad experience since christmas. I was looking for work over the holiday season and was applying everywhere online. Week later i received a letter in mail saying i qualified as a mystery shopper and and a cheque for around 4000. Oblivious at time time went right to the bank and deposited into may account right away. Never took anything out, after a couple of hours later i realized it was a scam and made a police report with the rcmp, went to my home branch that night and told the bank manager everything gave her all the paper work with the letter i got in the mail and my police report number. She told me that my account would not be affected by it. She lied.
Went to deposit my pay cheque 2 days later, and my account was on hold, couldn't even deposit my money. Waited for 40 min while they called head office and finally i could get my money that day. Next day went to transfer from my saving and it was on hold. Called td and told me i had to go back to home branch. They told me they had to investigate, also they did not know if they wanted with there bank. Took 3 days to access my money. 2-signed up for the online app. I realized on the 1st of the month i was being charged for paper statement, that i have never received before.
I looked into it they said it was because my address was not verified and they had not sent on since 2009. So was was i paying 2$ a month if they never mailed it. Ya i knew about the 2 fee from a letter they mailed, which made it to my address just fine. It said if you are currently receiving paper statement by mail you will have to pay 2$ a month. Well i hadn't got one since 2009 on there records and by mine. Asked for my money back talked to many mangers and i got nothing. I was like how is this fare you charging me for a service that i'm not receiving your not even mailing it. Go to the bank 2 times week no one has ever asked me to verify my address. They also said i'm the only persons this has ever happened to. Bs 2 me
It is a pleasure to do business at the TD branch on West 231st St, Bronx, N.Y. All employees are exceptionally pleasant, helpful & knowledgeable. I would never change banks!
They only provide you with the "Legendary Service" when everything is nice and rosy, the minute things go wrong, don't even bother calling for support. My card had 6 fraudulent transactions posted, i immediately closed the card and opened a dispute. No temporary credit had been issued, I mind you( even BOA and Chase give you a temporary credit, for christ's sake), I was told that "they will notify me within 10 days via mail". 10 days later- no mail, no call, no communication.
After I called them yet again, I was told that the dispute had not been approved because I hadn't signed some form that was never sent to me in the first place. Had to go to a branch to sign the form. Still waiting for my money back. Regret opening an account with TD Bank. The "Legendary service" is a joke! Pray that your card never gets lost or stolen- you cannot rely on these guys to help you at all!