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MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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TD Bank Customer Review

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Lindsay05's Profile Image

2 out of 5 marks

Reviewed by Lindsay05

Jan 21st 2013

They Stole Money From Me.

2 really bad experience since christmas. I was looking for work over the holiday season and was applying everywhere online. Week later i received a letter in mail saying i qualified as a mystery shopper and and a cheque for around 4000. Oblivious at time time went right to the bank and deposited into may account right away. Never took anything out, after a couple of hours later i realized it was a scam and made a police report with the rcmp, went to my home branch that night and told the bank manager everything gave her all the paper work with the letter i got in the mail and my police report number. She told me that my account would not be affected by it. She lied.

Went to deposit my pay cheque 2 days later, and my account was on hold, couldn't even deposit my money. Waited for 40 min while they called head office and finally i could get my money that day. Next day went to transfer from my saving and it was on hold. Called td and told me i had to go back to home branch. They told me they had to investigate, also they did not know if they wanted with there bank. Took 3 days to access my money. 2-signed up for the online app. I realized on the 1st of the month i was being charged for paper statement, that i have never received before.

I looked into it they said it was because my address was not verified and they had not sent on since 2009. So was was i paying 2$ a month if they never mailed it. Ya i knew about the 2 fee from a letter they mailed, which made it to my address just fine. It said if you are currently receiving paper statement by mail you will have to pay 2$ a month. Well i hadn't got one since 2009 on there records and by mine. Asked for my money back talked to many mangers and i got nothing. I was like how is this fare you charging me for a service that i'm not receiving your not even mailing it. Go to the bank 2 times week no one has ever asked me to verify my address. They also said i'm the only persons this has ever happened to. Bs 2 me

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Other TD Bank Reviews

NewRehobothDeposit's Profile Image

Reviewed by NewRehobothDeposit

May 28th 2015

5 out of 5 marks

The management of TD bank has worked to get things right.

This relatively new bank, the result of several mergers and acquisitions has been working to provide excellent customer service. As a new depositor, somewhat unhappy with some of the more traditional stand-bys, I was impressed with their personnel from day one. Within moments of my first cash deposit, I had a new debit card in hand (remarkable) and checks bearing my account number to walk-out the door. This occurred withing minutes, not even a half-hour. Their haute "stores" are ultra in appearance and convenience featuring not only short teller lines, but an in and outdoor ATM for security, a free coin counter and some thoughtful edibles and beverages. Since a smile costs nothing, seeing a TD Teller or Manager deliver service with a smile and courtesy suggest that everyone associated with the Bank is on board the "service train.

Their on-line banking is superb, clear and user friendly. Their website explains how accounts are handled, deposits and withdrawals are posted, and other items about fees and charges with no small print. They may not offer free checking without a minimum balance, but their service should earn your trust and appreciation. They have been working to improve and exemplify what a bank can be, and have attained remarkable success in their effort.

Is this review helpful? ▲ Yes 1 ▼ No 0

yesikakarin's Profile Image

Reviewed by yesikakarin

May 26th 2015

1 out of 5 marks

NEVER AGAIN!!!

I'm a single mother that lives paycheck to paycheck. I do my best in balancing out my account. I have two accounts open, one is for bill pay and the other is for fun and I also have a savings account. I recently made a large purchase so my savings have since been depleted! I thought I had lost one of my debit cards and since it's so convenient to go into a bank and get a new one I didn't bother looking. HUGE MISTAKE... One of the "personal bankers" helped me out and closed BOTH of my debit cards, she then only issued me ONE card. Well this caused me to not have the ability to use my main card. Usually in the middle of the week if I'm low on gas, I'll overdraft my account, it's worth it in the end to pay the $35 rather than taking out a ridiculous payday loan that charges you an extremely high interest rate. Well, not knowing that both of my cards were cancelled I used card A to get my kids dinner for the night, which I had a few bucks in that account so I knew it would cover it. Then on card B, I went to put gas in my car KNOWING that I was going to overdraft. Well card B didn't work because unbeknownst to me, it was cancelled and I didn't use it since getting the new card A, I didn't think twice about it! So now I'm stuck with the dilemma of having to use one card knowing that I'm going to overdraft twice now. It's a Tuesday night and I get paid Friday morning so I was hoping and praying. Well it didn't go over so well... If you don't already know, TD Bank is all about MONEY, they clear your large transactions FIRST and then the little ones come down. So once my account cleared on FRIDAY... This is how it happened. Gas $35 + $35 OD Fee - Wendy's $7.50 + $35.00 OD Fee - Itunes $4.50 + $35.00 OD Fee - Transfer $9.00 + $35.00 OD Fee = $56.00 in transactions ended up costing me an additional $140.00... So altogether I paid $196.00!!!!!!!!! That's not even the worst part, the bank messed up and refused to refund me back my money!!!!!!! Don't do it!!!!!!

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