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MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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TD Bank Customer Review

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Lindsay05's Profile Image

2 out of 5 marks

Reviewed by Lindsay05

Jan 21st 2013

They Stole Money From Me.

2 really bad experience since christmas. I was looking for work over the holiday season and was applying everywhere online. Week later i received a letter in mail saying i qualified as a mystery shopper and and a cheque for around 4000. Oblivious at time time went right to the bank and deposited into may account right away. Never took anything out, after a couple of hours later i realized it was a scam and made a police report with the rcmp, went to my home branch that night and told the bank manager everything gave her all the paper work with the letter i got in the mail and my police report number. She told me that my account would not be affected by it. She lied.

Went to deposit my pay cheque 2 days later, and my account was on hold, couldn't even deposit my money. Waited for 40 min while they called head office and finally i could get my money that day. Next day went to transfer from my saving and it was on hold. Called td and told me i had to go back to home branch. They told me they had to investigate, also they did not know if they wanted with there bank. Took 3 days to access my money. 2-signed up for the online app. I realized on the 1st of the month i was being charged for paper statement, that i have never received before.

I looked into it they said it was because my address was not verified and they had not sent on since 2009. So was was i paying 2$ a month if they never mailed it. Ya i knew about the 2 fee from a letter they mailed, which made it to my address just fine. It said if you are currently receiving paper statement by mail you will have to pay 2$ a month. Well i hadn't got one since 2009 on there records and by mine. Asked for my money back talked to many mangers and i got nothing. I was like how is this fare you charging me for a service that i'm not receiving your not even mailing it. Go to the bank 2 times week no one has ever asked me to verify my address. They also said i'm the only persons this has ever happened to. Bs 2 me

Is this review helpful? ▲ Yes 3 ▼ No 0

Other TD Bank Reviews

san m's Profile Image

Reviewed by san m

Mar 7th 2011

3 out of 5 marks

Not so good, un-healthy practice

I deposited some money while opening and bank detail shows "Deposit" in detail; after few days I deposited 2 checks & cash same day and it shows "Deposit" and no information if it is cash deposit or check deposit.

When I contacted TD Bank, I was informed that it would be like this only and if I want transaction detail, that will cost $5 per transaction.

I am not interested to pay for detail (I would say minimum required info on statement) and its always helpful if statement say what was deposited instead of just deposit for any kind of transaction.

Imagine, you go to Stop&Shop and in your bill it says groceries for all the items instead of name what was it.

I gave not so bad rating because when I visited TB Bank branch, attending officer was helpful.

I am thinking to move to another bank now.

Good Luck to you guys.

Is this review helpful? ▲ Yes 2 ▼ No 0

Iwantcoffee's Profile Image

Reviewed by Iwantcoffee

Mar 13th 2013

3 out of 5 marks

Catty and tight-fisted!

When I was new to trying to build my credit, TD wouldn't help at all, so I had to use Capital One. After building up my credit, I finally got offered a TD Visa with a very low limit. After paying it off faithfully, TD still refused to raise my credit limit. The bank tellers were sometimes rude and I often felt they were looking their noses down at me. Finally, I crossed the street and spoke with Scotia. Imagine my surprise when I was told my credit was good enough for a much higher credit limit at a lower rate with them! Also, I have an account now that doesn't force me to wait 10 days for my checks to clear! Obviously, I switched banks!

Is this review helpful? ▲ Yes 2 ▼ No 0

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