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TD Bank Customer Review

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Lindsay05's Profile Image

2 out of 5 marks

Reviewed by Lindsay05

Jan 21st 2013

They Stole Money From Me.

2 really bad experience since christmas. I was looking for work over the holiday season and was applying everywhere online. Week later i received a letter in mail saying i qualified as a mystery shopper and and a cheque for around 4000. Oblivious at time time went right to the bank and deposited into may account right away. Never took anything out, after a couple of hours later i realized it was a scam and made a police report with the rcmp, went to my home branch that night and told the bank manager everything gave her all the paper work with the letter i got in the mail and my police report number. She told me that my account would not be affected by it. She lied.

Went to deposit my pay cheque 2 days later, and my account was on hold, couldn't even deposit my money. Waited for 40 min while they called head office and finally i could get my money that day. Next day went to transfer from my saving and it was on hold. Called td and told me i had to go back to home branch. They told me they had to investigate, also they did not know if they wanted with there bank. Took 3 days to access my money. 2-signed up for the online app. I realized on the 1st of the month i was being charged for paper statement, that i have never received before.

I looked into it they said it was because my address was not verified and they had not sent on since 2009. So was was i paying 2$ a month if they never mailed it. Ya i knew about the 2 fee from a letter they mailed, which made it to my address just fine. It said if you are currently receiving paper statement by mail you will have to pay 2$ a month. Well i hadn't got one since 2009 on there records and by mine. Asked for my money back talked to many mangers and i got nothing. I was like how is this fare you charging me for a service that i'm not receiving your not even mailing it. Go to the bank 2 times week no one has ever asked me to verify my address. They also said i'm the only persons this has ever happened to. Bs 2 me

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Other TD Bank Reviews

vamorris's Profile Image

Reviewed by vamorris

Dec 20th 2014

1 out of 5 marks

Horrible ATM service

I have banked across the world - and THIS BANK is terrible - even the ATMS don't work - it debited my account and credited it back sure - but it used up my daily cash withdrawal limit- so even if I went to a good bank I couldn't get any more money out - I spent 15 minutes on hold waiting for assistance at 56 cents a minute and they told me there was nothing anyone could do- they have no records of what was going on - I had to talk to my bank and try and get it sorted - DO NOT be fooled - do not bank here If I could I would give them negative stars- but you have to give them one star to post a review

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pnicholasf's Profile Image

Reviewed by pnicholasf

Dec 16th 2014

1 out of 5 marks

TD Bank: A Wolf in Santa's Clothing !

The way I see it, TD bank is a predatory institution in the guise of a friendly neighboring bank. I have maintained a checking and a savings account with this bank for quite some time. I have never taken a loan or even a credit card from them and have always had a positive balance in my accounts until .....

Initially I used to have my paycheck deposited to TD but then switched over to a bank on my companies premises just because it was more convenient. So I closed down the TD savings account but still maintained a checking account with them mainly because I sometimes visit family in Canada and thought that having an account with a Canadian bank would make it easier to withdraw and exchange currency when I am there.

However, one Saturday evening, I make a withdrawal from a TD ATM machine using my TD debit card which brings my checking account below 100. Unknown to me and without any warning, they hit me with a fine of $15 and repeatedly keep doing so every 10 days. Their repeated fines push the account into the red zone and then they hit me with an insane overdraft fee !! So now I owe them $80 !!!

Wow ... if converted to an interest rate, even the worst credit cards have a lower interest rate than that and that for loans that they actually give out to you ... and I didn't take a single dime on loan from TD but actually gave them my business !!!

I understand that most banks have a predatory instinct but some banks are worse than others ... so I am done with TD which in my opinion is the worst bank that I have dealt with ! They certainly do get you in through the front door with smiling faces, free pens, biscuits for your pet dog etc etc etc, but its through the fine print that these smiling Shylocks really get you where they want you to be.... If TD really were a trustworthy financial institution, they could very easily modify their ATM user interface to flash a warning ... but then that would not be in their best interests would it ?

So folks if you decide to go with

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