My wife and i opened a checking account with US Bank about a year ago. It started out ok but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved.
Only then things were put back in order. Under the advice our attorney, we closed all our accounts with us bank. Apparently, our attorney had bad banking experience with us bank herself! When we tried to communicate with corporate headquarters in mn, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at us bank: very poor customer service quality. We would not, in any good conscience, be able to recommend us bank to any of our friends and family.
I have been a US Bank customer since it was called first bank and i lived in mn. I moved to ca and still was happy. I live in stockton and in the last 6 months have experienced the worst customer service in from any bank in the last 40 years. 3 months ago i had to threaten to close my accounts before they would they'll me, they stockton branch called and found out they could do what i was asking.
Yet again this week, i couldn't get them to take a deposit as i had the wrong account. They wouldn't look up the info, "we don't do that". I just closed on my refine with bank of america and i am also moving my accounts out. I can not believe the condescending attitude and lack of service in stockton.
US Bank has now multiple times removed charges from bank account then re applied them 3-4 weeks later. What i mean is i had a 100$ charge on my bank account from a purchase i made, my bank statement showed that the funds had been taken out. Then the next day when i checked my bank statement again the 100$ charge was gone. About 3 and a half weeks later the 100$ charge shows back up on my account and ends up putting me in the negatives causing me to have to pay overdraft fees.
This has happend way to many times now and the bank keeps dancing around the issue.
Do not go to this bank, they will scam your bank accounts and force overdraft fees on you.