My wife and i opened a checking account with US Bank about a year ago. It started out ok but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved.
Only then things were put back in order. Under the advice our attorney, we closed all our accounts with us bank. Apparently, our attorney had bad banking experience with us bank herself! When we tried to communicate with corporate headquarters in mn, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at us bank: very poor customer service quality. We would not, in any good conscience, be able to recommend us bank to any of our friends and family.
This bank has givin me nothing but horrible service. The bank clerks never give me the right answer and are always making excuses for there mistakes. Never bank here. Please go elsewhere!
Twice within six months my card has been declined over a six dollar transaction when I had over four thousand dollars in the account. This time their excuse was they issued a new card and deactivated the old one. The "old" one does not expire until November of 2015! Why would they issue a new card? The last time they claimed they had called me to tell me they were deactivating the card due to suspicious charges, but they never did call. I know because my phone has a call log on it and there was never a call from US Bank. Too bad because their customer service personnel are wonderful, but the bank is AWFUL!! After more than ten years with them, I'm taking my account elsewhere!!