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MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

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U.S. Bank Customer Review

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Plentiful's Profile Image

1 out of 5 marks

Reviewed by Plentiful

May 14th 2012

Run Away!

My wife and i opened a checking account with US Bank about a year ago. It started out ok but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved.

Only then things were put back in order. Under the advice our attorney, we closed all our accounts with us bank. Apparently, our attorney had bad banking experience with us bank herself! When we tried to communicate with corporate headquarters in mn, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at us bank: very poor customer service quality. We would not, in any good conscience, be able to recommend us bank to any of our friends and family.

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Other U.S. Bank Reviews

Hansen34's Profile Image

Reviewed by Hansen34

Jan 25th 2015

5 out of 5 marks

very courtious and polite

i had made an appointment to come in and answer some routine questions i had like how will i be in a position to be able to bank knowing i have a disability more easily and what are the banks expectations when it comes to having an account

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OneTimeSRP's Profile Image

Reviewed by OneTimeSRP

Feb 21st 2015

1 out of 5 marks

To Transfer Significant Amounts Of Money, Do Not US Bank

US Bank has ridiculous limits on transferring money: $1200 per month to an external account, $1000 4 days apart with a max of $4000 per month if you use popmoney. Plus they charged $20 for a transfer into an account from an external account! If your looking at a loan, they are competitive but not for a regular checking account. I sure wish i would have done some research before using us bank.

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