MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My wife and i opened a checking account with US Bank about a year ago. It started out ok but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved.
Only then things were put back in order. Under the advice our attorney, we closed all our accounts with us bank. Apparently, our attorney had bad banking experience with us bank herself! When we tried to communicate with corporate headquarters in mn, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at us bank: very poor customer service quality. We would not, in any good conscience, be able to recommend us bank to any of our friends and family.
I have been a depositor of many banks in my lifetime. U.S. Bank has gone above and beyond with helping me with any inquiries. I needed assistance this morning and needed to call their call desk. Cheryl went the extra mile to clean up my issue. Every branch location I visit will have tellers and managers who want to help. I have no reason to take my business elsewhere. It's nice to know there are big businesses out there who still care.