Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

3,292
Branch Locations

U.S. Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
PNC Bank
Add
Bank Rates
The Bank of New York Mellon
Add
Compare Banks

U.S. Bank Customer Review

Post a review
Plentiful's Profile Image

1 out of 5 marks

Reviewed by Plentiful

May 14th 2012

Run Away!

My wife and i opened a checking account with US Bank about a year ago. It started out ok but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved.

Only then things were put back in order. Under the advice our attorney, we closed all our accounts with us bank. Apparently, our attorney had bad banking experience with us bank herself! When we tried to communicate with corporate headquarters in mn, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at us bank: very poor customer service quality. We would not, in any good conscience, be able to recommend us bank to any of our friends and family.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other U.S. Bank Reviews

sandiemtgmailcom's Profile Image

Reviewed by sandiemtgmailcom

Oct 29th 2014

1 out of 5 marks

Rude @ US Bank, Lawrenceburg, IN

US Bank

Lawrenceburg, IN

These are the rudest people I have ever encountered in my fifty years of life!I will never walk into this branch again and will tell family members to go to a different us bank! Anyone know who I can report them to?

Is this review helpful? ▲ Yes 1 ▼ No 0

csichicago1yahooco's Profile Image

Reviewed by csichicago1yahooco

Oct 10th 2014

1 out of 5 marks

Ridiculous Bank Fees

I was banking with charter bank which I loved and never had a problem. When US Bank was taking over Charter, I was getting ready to close out my business account which I hardly was using there but thought I'ld see what this new bank is like. Well accidentally a payment was processed thru by this company that i had told to use another bank account of mine and they didn't and it caused this account to be nsf and overdraft and then another auto pay went through and American Express tried to get a $175 payment from them that I did not authorize.

I was never aware of all of this and I guess bank fees were being assessed and then I received a post card that they wanted $535!!! I went to the bank to discuss this and they said they didn't have access to my Charter account even tho they bought out Charter? But would try to find out what happened and after a month i finally was able to get a hold of charter myself since us bank didn't seem to be following up for me. I brought in the paperwork to show them and somehow a $217. 00 overdraft from Charter turned into a $535 balance with US Bank.

I finally had to contact the CEO of US Bank in Minnesota to get this resolved and they ended up charging me the original $215. So I was happy to get this resolved.

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews