Overall Rating

MyBankTracker Grade

B
Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

3,292
Branch Locations

U.S. Bank Location Map
We found branches close to you.

Add a Bank to Compare

Bank News
CIT Bank
Add
Bank Reviews
PNC Bank
Add
Bank News
The Bank of New York Mellon
Add
Compare Banks

U.S. Bank Customer Review

Post a review
Plentiful's Profile Image

1 out of 5 marks

Reviewed by Plentiful

May 14th 2012

Run Away!

My wife and i opened a checking account with US Bank about a year ago. It started out ok but in the past several months we started noticing errors in our statement that involved fees that we neither agreed to nor were properly informed of. After bringing to their attention, they admitted it's a "bank error". But despite many painful phone and in-person contacts with many different "representatives" and "managers", nothing were corrected. We finally had to get our attorney involved.

Only then things were put back in order. Under the advice our attorney, we closed all our accounts with us bank. Apparently, our attorney had bad banking experience with us bank herself! When we tried to communicate with corporate headquarters in mn, our calls were filtered and we only got to speak with a useless 'executive assistant', who never follow-up with what he promised. But this seems to be consistent with the rest of the people at us bank: very poor customer service quality. We would not, in any good conscience, be able to recommend us bank to any of our friends and family.

Is this review helpful? ▲ Yes 1 ▼ No 0

Other U.S. Bank Reviews

ajpamc12's Profile Image

Reviewed by ajpamc12

Nov 30th 2014

1 out of 5 marks

Crappy Service

This bank has givin me nothing but horrible service. The bank clerks never give me the right answer and are always making excuses for there mistakes. Never bank here. Please go elsewhere!

Is this review helpful? ▲ Yes 1 ▼ No 0

tsbeast's Profile Image

Reviewed by tsbeast

Nov 13th 2014

1 out of 5 marks

Decline Card

Twice within six months my card has been declined over a six dollar transaction when I had over four thousand dollars in the account. This time their excuse was they issued a new card and deactivated the old one. The "old" one does not expire until November of 2015! Why would they issue a new card? The last time they claimed they had called me to tell me they were deactivating the card due to suspicious charges, but they never did call. I know because my phone has a call log on it and there was never a call from US Bank. Too bad because their customer service personnel are wonderful, but the bank is AWFUL!! After more than ten years with them, I'm taking my account elsewhere!!

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all Reviews