Insider Secrets from a Chase Banker: How to Complain the Right Way
Apr 23

Insider Secrets from a Chase Banker: How to Complain the Right Way

“The customer is always right” is not a concept that translates well to the banking industry. However, despite their reputation for fee-gouging customers, banks will occasionally play nice and give in to customer complaints and demands. However, you need to also know the rules of the game, and luckily for me, I was able to

Read »
Has Capital One 360 Lived Up to ING Direct?
Apr 16

Has Capital One 360 Lived Up to ING Direct?

Nearly four years ago, a popular online bank called ING Direct was acquired by Capital One and rebranded as Capital One 360 about one year later. Many worried customers commented on my previous story where I implored them to not leave the bank in response to the news — they felt bad changes were on the

Read »
MasterCard vs. Visa: Which Has Better Concierge Service?
Apr 08

MasterCard vs. Visa: Which Has Better Concierge Service?

Today, there are many credit cards that offer free personal concierge service, which helps cardholders perform various tasks and acts almost as a personal assistant. We decided to pick the two largest card brands — MasterCard and Visa — and compared their concierge services. In this experiment, Claire Tak (MyBankTracker’s chief editor) and I signed

Read »
Don’t Pay for FICO Credit Scores Anymore: They Come Free With These Credit Cards
Apr 07

Don’t Pay for FICO Credit Scores Anymore: They Come Free With These Credit Cards

(UPDATE: In late March, Chase launched a redesign of the Chase Slate card, one of my favorite balance transfer credit cards, along with free FICO credit scores.) In years past, there were tricky TV commercials for “free credit scores” that were actually introductory offers for pricey subscription plans. Now, it seems like those commercials are disappearing

Read »
Here’s How I Increased My Overall Credit Card Limits By 22 Percent
Apr 03

Here’s How I Increased My Overall Credit Card Limits By 22 Percent

Increasing your credit card limit is one of the easiest ways that you can boost your credit score, especially when you haven’t displayed any poor credit behavior (e.g., late payments). Over the long run, regular credit limit increases (CLIs) will help improve your ability to qualify for major loans (i.e., a mortgage). It’s part of

Read »
How to Cash In on Chase Checking Account Bonuses
Mar 30

How to Cash In on Chase Checking Account Bonuses

Checking account bonuses are nothing out of the ordinary from Chase. But recently, the bank started promoting a very enticing bonus offer: a $300 cash bonus when you open a Chase Total Checking account. (Normally, the bonus is around $150.) Thinking about signing up? I show you what you need to know first, and how

Read »
Hate Chase’s No-Cash Deposit Policy? Chase QuickPay Can Help
Mar 26

Hate Chase’s No-Cash Deposit Policy? Chase QuickPay Can Help

Sending money between Chase accounts and Bank of America and Wells Fargo accounts is now very easy, thanks to clearXchange. This could help circumvent Chase’s prohibitive cash deposit policy that many MyBankTracker readers have complained about. In a nutshell, Chase doesn’t let you deposit cash into an account that isn’t yours. (So, you wouldn’t be

Read »
Cashier’s Check, Money Order and Personal Check: Which One Clears Faster?
Mar 20

Cashier’s Check, Money Order and Personal Check: Which One Clears Faster?

Digital payments are all the rave today, but physical payable instruments (i.e., checks and money orders) are still trusted payment methods for many Americans. However, there’s some confusion over how long it takes the funds to clear for the recipient (aka the payee). I tested deposit speeds of each one to find out the fastest

Read »
Sending Money Is Getting Easier for U.S. Bank Customers
Mar 19

Sending Money Is Getting Easier for U.S. Bank Customers

More big banks are collaborating to make it easier for Americans to send money to each other. A payment system, clearXchange, formed by the nation’s largest banks has added U.S. Bank as part of the network. Find out what this means for customers like you. This week, U.S. Bank joined clearXchange, the bank-centric digital payments

Read »
BMO Harris Bank: Regional Bank Now Lets You Withdraw Cash With Your Smartphone
Mar 17

BMO Harris Bank: Regional Bank Now Lets You Withdraw Cash With Your Smartphone

As a member of today’s digital-centric society, I’ve relied heavily on ATMs and my iPhone to conduct most of my banking. You’re probably in the same boat. That’s why it’s so nice to see ATMs and smartphones come together, as one large regional U.S. bank begins a major roll out of a feature that lets

Read »