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Insider Secrets from a Chase Banker: How to Complain the Right Way
Apr 23

Insider Secrets from a Chase Banker: How to Complain the Right Way

“The customer is always right” is not a concept that translates well to the banking industry. However, despite their reputation for fee-gouging customers, banks will occasionally play nice and give in to customer complaints and demands. However, you need to also know the rules of the game, and luckily for me, I was able to

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6 Things We Wish Banks Would Do Differently
Apr 20

6 Things We Wish Banks Would Do Differently

Everybody has a pet peeve or two when it comes to their bank and there are certain things we all wish our banks would either stop or start doing. Today, MyBankTracker is rounding up some of the top changes banking customers would like to see. 1. Stop charging non-customers check-cashing fees Fees are one of

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Has Capital One 360 Lived Up to ING Direct?
Apr 16

Has Capital One 360 Lived Up to ING Direct?

Nearly four years ago, a popular online bank called ING Direct was acquired by Capital One and rebranded as Capital One 360 about one year later. Many worried customers commented on my previous story where I implored them to not leave the bank in response to the news — they felt bad changes were on the

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What Every Millennial Needs to Know About Mortgage Closing Costs
Apr 11

What Every Millennial Needs to Know About Mortgage Closing Costs

Millennials are slowly easing themselves into buying homes despite their student loan debt, but for a lot of them, much of the process remains a mystery. According to a recent poll, two-thirds of 18 to 34-year-olds fail to factor in closing costs when they’re shopping for a home. Today, I’m breaking down the what every

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Prepaid Card Stolen? 3 Pricey Reasons You Need a Back-up Account
Apr 10

Prepaid Card Stolen? 3 Pricey Reasons You Need a Back-up Account

While prepaid cards offer a convenient way to spend, they’re not without certain risks. Today, I’m taking a look at why putting all of your cash onto a prepaid card can backfire if it ends up getting hacked. Think you won’t get hacked? Just last year alone, Target, Home Depot, Neiman Marcus and Kmart all

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MasterCard vs. Visa: Which Has Better Concierge Service?
Apr 08

MasterCard vs. Visa: Which Has Better Concierge Service?

Today, there are many credit cards that offer free personal concierge service, which helps cardholders perform various tasks and acts almost as a personal assistant. We decided to pick the two largest card brands — MasterCard and Visa — and compared their concierge services. In this experiment, Claire Tak (MyBankTracker’s chief editor) and I signed

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Don’t Pay for FICO Credit Scores Anymore: They Come Free With These Credit Cards
Apr 07

Don’t Pay for FICO Credit Scores Anymore: They Come Free With These Credit Cards

(UPDATE: In late March, Chase launched a redesign of the Chase Slate card, one of my favorite balance transfer credit cards, along with free FICO credit scores.) In years past, there were tricky TV commercials for “free credit scores” that were actually introductory offers for pricey subscription plans. Now, it seems like those commercials are disappearing

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Bank of America vs. Chase: Who Has the Better Mobile Banking App?
Apr 06

Bank of America vs. Chase: Who Has the Better Mobile Banking App?

Bank of America recently updated its mobile banking app to make managing your accounts a little easier. Today, I take a look at what the changes are and how it compares overall to Chase’s mobile banking app. If you’re thinking of switching to either one of these big banks, here’s a look at what you

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When Transferring Money Between Your Bank Accounts Isn’t As Instant As You Think
Apr 05

When Transferring Money Between Your Bank Accounts Isn’t As Instant As You Think

Transferring money between your linked bank accounts should be hassle-free, especially if both accounts are from the same bank. Just like any other kind of deposit, internal transfers are credited to your account according to your bank’s cutoff time. If you schedule yours too late, you could end up with an overdraft fee. Today, I’m

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Here’s How I Increased My Overall Credit Card Limits By 22 Percent
Apr 03

Here’s How I Increased My Overall Credit Card Limits By 22 Percent

Increasing your credit card limit is one of the easiest ways that you can boost your credit score, especially when you haven’t displayed any poor credit behavior (e.g., late payments). Over the long run, regular credit limit increases (CLIs) will help improve your ability to qualify for major loans (i.e., a mortgage). It’s part of

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